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Klaben Ford Lincoln - Service Center

Kent, OH

4.9
5,375 Reviews

5,375 Reviews of Klaben Ford Lincoln - Service Center

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June 19, 2021

Mario was very helpful and courteous.Klaben continues to Mario was very helpful and courteous. Klaben continues to be my go to dealer and even though it’s a little further from my house it’s worth it More

by Drgroth
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mario Palomba
June 19, 2021

I was in for a safety recall. They had a driver handy to take me home and pick me up. My recall was done right the first time so no service was really needed. Wish they would have still washed my car but o More

by DDECH429
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mario Palomba
June 16, 2021

We have been Klaben customers for many years. Rich Klaben runs an excellent dealership and has the highest quality of professional employees working in the dealership. We have purchased many new vehicles fro More

by Pete Campanizzi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Alcorn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dave Mott, Steve Workman
June 16, 2021

if i bring my car in to klaben for a certain repair i do not want my car gone over to tell me there may be something else wrong, i just want it repaired for the reason i brought it in for, i don't need a n More

by John
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Schultz
June 16, 2021

I WAS NOT IMPRESSED WITH MIKE , THE SALEMAN; WHOM I WORKED WITH TO BUY THE CAR. HE WOULD NOT RETURN MY PHONE CALLS. I ENJOYED TOM ALCORN AND MIKE BRANDVOLD, THEY WERE GREAT! TOM DROVE MY CAR TO SEE W More

by redfielj
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Alcorn
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 15, 2021

From the phone call to the appointment every one was fantastic. Mario was very respectable. They had me in and out in no time. I would recommend Klaben to my friends and family. More

by RAZZJ10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mario Palomba
June 15, 2021

Klaben was able to resolve the service issue with my vehicle in a reasonable amount of time. Klaben provided me with updates on the status of my vehicle as needed. More

by kevinnau
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Alcorn
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 12, 2021

I had a great experience with Steve and Klaben. Very friendly people and they do a great job! It felt great to come back to a fixed and clean car! Thank you! More

by Omendole
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Workman
June 12, 2021

Everyone in the service department is professional, kind and courteous. A special Shout Out to Mario. He is always striving for and reaching 100% satisfaction. Great job!! More

by dd8669
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mario Palomba
June 11, 2021

After having work done at Quick Lane by Brian Thompson After having work done at Quick Lane by Brian Thompson and the staff, I will definitely recommend their services. Very knowledgeable and customer s More

by Tom Aidala
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Sandy, Brian Thompson
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