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Klaben Ford Lincoln - Service Center

Kent, OH

4.9
5,368 Reviews

5,368 Reviews of Klaben Ford Lincoln - Service Center

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May 11, 2021

In my dealings with the service department i have always gotten great explanations of the problem , how they are going to solve it and in a reasonably time period. Mike Bradvold is great to work with. More

by paulagearinger
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 11, 2021

Great experience as usual at Klaben service department!! Employees are knowledgable, friendly, and efficient, Thanks Mike Brandvold at the Service department and Nick at the body shop. More

by grovezakis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 11, 2021

1. Better communication would have been appreciated. 2. 1. Better communication would have been appreciated. 2. All the drivers seat and steering wheel settings were changed. I wish they had been left al More

by Kjhannon449
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
4.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Alcorn
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 11, 2021

I had made a 10K mile service appointment on line through Klaben’s automated system for our 2019 Ford Edge ST. Upon arrival in the service lane Mona Crooks asked if she could be of assistance. I asked if Mi More

by HOTROCK100
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 08, 2021

They changed the oil and rotated the tires. They filled the wiper washer fluid. They checked the lights. They checked the tire treads. They washed the vehicle. They changed the settings for the daytime run More

by she69wat
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 07, 2021

They did what you would expect.They took me in for an They did what you would expect. They took me in for an oil change and were finished before their time estimate Very thorough and professional. More

by REPJRT
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 06, 2021

Great service , the best , I've always liked Klaben , there service department and dealership , they care about your car and your safety, and your concerns about your car/truck More

by mylittlefeather7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Sterling
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 05, 2021

Klaben did a great job on my car repair. Nick was great. He was kind and efficient. The job was finished quicker than expected and looks great. More

by Klaben
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Johnson
May 05, 2021

Everything and Everyone was perfect That’s why we keep coming back to Klaben. Been a customer for almost 30 years. No other dealership for us More

by CF685TS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 04, 2021

Work was preformed to my needs. Price reasonable didnt have to wait very long for my appointment. Your website doesnt work very well. I am happy with the work even though it hasnt always been great. More

by gedaddy10
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Thompson
May 04, 2021 -

Klaben Ford Lincoln responded

Hello, my name is Pat and I am the manager at Quick Lane. I would like to thank you for taking the time to submit your review and for your candid feedback. I would like to learn more about the difficulty you experienced with our website so we can improve any issues and make it more user friendly. If you could spare a few moments and contact me, I would appreciate learning some additional information about the issues you experienced.. Thank you, Patrick Sandy psandy@quicklanekent.com (330)593-6800

May 04, 2021 -

gedaddy10 responded

Pat I could not rate Brian on customer service so I wrote his name in tried several times and wouldnt take the rating. No problems with Brian at all. Cliff Paugh

May 04, 2021 -

gedaddy10 responded

I just sent a note why this other one.

May 04, 2021 -

Klaben Ford Lincoln responded

Thank you Mr. Paugh

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