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Klaben Ford Lincoln - Service Center

Kent, OH

4.9
5,356 Reviews

5,356 Reviews of Klaben Ford Lincoln - Service Center

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February 14, 2021

Brandon was great He kept me updated on every step of what was being done with my car and approximately how long it would take. He took all of my concerns seriously and addressed each one. My car looked More

by Terryostlund
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Brandon Brinko
Feb 17, 2021 -

Klaben Ford Lincoln responded

We appreciate your positive review of your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

February 14, 2021

I have been purchasing from Klaben for many years and it is because of Kim's outstanding customer service that keeps me coming back over and over. More

by DOUGDONLEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 17, 2021 -

Klaben Ford Lincoln responded

Thank you for taking the time to let us know how we did. We hope you have a great day! If you have any further questions, please give us a call. We're always happy to help! Take care!

February 14, 2021

Klaben's is a great all around dealership from sales to service. I recently had my Explorer serviced and they finished sooner than expected and the car was washed for e. Tyler Schultz has always been a t More

by Rich
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Mott, Tyler Schultz
Feb 17, 2021 -

Klaben Ford Lincoln responded

Thank you for taking the time to notice those efforts and for leaving such an awesome review! If you have any further questions, please give us a call. We're always happy to help! Take care!

February 14, 2021

Bought the car at KLABEN. I Always take the car to KLABEN for maintenance. Good work fair price. Nice to get recalls up dated Thank you. More

by Roy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler Schultz
Feb 17, 2021 -

Klaben Ford Lincoln responded

Thank you for taking the time to notice those efforts and for leaving such an awesome review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

February 13, 2021

We have been working with Kim for over 5 years. She makes getting our vehicle service easy, fast and convenient. It is always a pleasant experience and she is one of the main reasons we keep coming back to K More

by Truck18
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 17, 2021 -

Klaben Ford Lincoln responded

We are happy we could make your experience a positive one! Thank you so much for the positive review! We look forward to your next visit! Take care!

February 13, 2021

Dropped van off night before was shuttled home was repaired by Monday in time to get back to work fast and was repaired right runs good More

by carl.sidoti
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Sean Bradford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 17, 2021 -

Klaben Ford Lincoln responded

Carl, thank you for your kind words and this wonderful review! If you have any further questions, please give us a call. We're always happy to help! Take care!

February 13, 2021

We have been coming to Quicklane for many years now. They have earned our trust by their honesty in taking care of our cars. They clearly show you what is wrong and what repairs to prioritize. Brian h More

by DCJ2018
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Sandy, Brian Thompson
Feb 17, 2021 -

Klaben Ford Lincoln responded

We appreciate your positive review of your recent experience with us! We can't wait to see you again, have a great day.

February 12, 2021

Always friendly and helpful. I look forward to my appointments in the service area because of Kim. Ask for Kim every time. Keep up the good work. More

by redbird44240
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 17, 2021 -

Klaben Ford Lincoln responded

We really appreciate your positive review! Please let us know if there is anything else we can do for you; we are more than happy to help!

February 12, 2021

Outstanding service given:Arrived early and was Outstanding service given: Arrived early and was accommodated Given ride to and from eatery while waiting Given immediate attention to problem I w More

by drstike
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Alcorn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 17, 2021 -

Klaben Ford Lincoln responded

Your comments keep us motivated and working hard for all our guests! If you have any further questions, please give us a call. We're always happy to help!

February 12, 2021

I have been very pleased with the service from Klaben since I bought our car in 2016. The service department is phenomenal, especially the wonderful woman on the end. She has helped me go through the p More

by nancyluvscats
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 17, 2021 -

Klaben Ford Lincoln responded

Thank you for your kind review; we are happy to pass along your comments to the team here at Klaben Ford! Thanks again for your business! Take care!

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