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Klaben Ford Lincoln - Service Center

Kent, OH

4.9
5,391 Reviews

5,391 Reviews of Klaben Ford Lincoln - Service Center

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January 15, 2021

Katy was probably the best interaction I've had with an employee at Ford. She was friendly, polite, personable, efficient and helpful. She was very sweet to my daughter. She also explained everything goi More

by Lisa Reese
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Katy Rock
January 15, 2021

Tyler was excellent and knowledgeable about the problem and was thorough explaining what was needed and what was work was done. I always recommended Klaben. More

by Dannie2019
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler Schultz
January 15, 2021

They are awesome. From start to finish. Highly recommend. Actually we just bought another car from them today. ***** five stars. Mona, Sean, Branden, Rich. In no particular order. More

by deckrules
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mario Palomba
Feb 13, 2021 -

Klaben Ford Lincoln responded

Hi, our Staff works hard to go the extra-mile for our valued guests! Please let us know if there is ever anything else we can do for you! Safe travels!

January 14, 2021

Tyler is always friendly and professional. He kept me informed of all recommended maintenance for my vehicle, and status of my most recent service today. More

by Ruth P 2016 Explorer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Alcorn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler Schultz
Feb 13, 2021 -

Klaben Ford Lincoln responded

We are happy Tyler was able to make your experience a positive one! We hope to be of service to you again! Take care!

January 14, 2021

Nick Johnson provided excellent customer service. Nick is professional, courteous and knowledgeable. He has strong skills as a communicator, explaining the processes, procedures and time lines clearly. More

by MHABOWSKI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Johnson
Feb 12, 2021 -

Klaben Ford Lincoln responded

Thank you for taking the time to notice those efforts and for leaving such an awesome review! We are happy Nick was able to help you out!

January 14, 2021

Such an easy process to get my front end fixed after a deer collision. Nick was so friendly and helpful. They communicated everything well and were very quick on the repair. More

by ALYSSAABEL14
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Johnson
Feb 12, 2021 -

Klaben Ford Lincoln responded

Hi, we're so pleased to hear that everything was completed so quickly and to your satisfaction! We are happy Nick was able to help you out! Thanks again for your business! Take care!

January 14, 2021

The whole staff at quick lane were super friendly and helpful! They fixed the problem in a timely manner. I am very happy with my experience! More

by telley
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Patrick Sandy, Tyler Schultz, Katy Rock
Feb 13, 2021 -

Klaben Ford Lincoln responded

Hi, we're so pleased to hear that everything was completed so quickly and to your satisfaction! We hope to be of service to you again! Take care!

January 14, 2021

Due to a flat,, i was in need of 4 new tires for my F150. Joe and Steve hooked me up and found ways to save me the most money possible. More

by Mike Workman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Workman
Feb 13, 2021 -

Klaben Ford Lincoln responded

Mike, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thanks again for your business! Take care!

January 13, 2021

Terry always does an excellent job. Whether it’s buying/leasing our cars or getting them serviced he is always very helpful and informative. He truly takes care of his customers! More

by Rpardee4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry Baughman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 12, 2021 -

Klaben Ford Lincoln responded

Hi, thank you for your wonderful response to the quality of service our Staff provides! We hope to be of service to you again! Take care!

January 13, 2021

I recently had body work at Klaben even though I own a Kia. I was given an option and I took it. I am so happy I did. I had interactions with several employees and everyone was great. They were profes More

by Jankobaby
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Artie Gissinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Workman, Nick Johnson, Brandon Brinko
Feb 12, 2021 -

Klaben Ford Lincoln responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope to be of service to you again! Take care!

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