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Klaben Ford Lincoln - Service Center

Kent, OH

4.9
5,389 Reviews

5,389 Reviews of Klaben Ford Lincoln - Service Center

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December 12, 2020

I have been coming to Klaben Ford Quick lane for a number of years, Pat has always taken excellent care of my vehicle service needs. I have recommended many of my friends and family to Pat knowing they will More

by calisteve21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Sandy
Dec 19, 2020 -

Klaben Ford Lincoln responded

Hello, thank you for your wonderful response to the quality of service our Staff provides! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

December 10, 2020

As usual amazing service sadly my car was a total loss but I want to commend Brandon and the team at klaben for answering all my questions about my car and keeping me updated in a timely manner I feel val More

by cslynn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Brinko
Feb 11, 2021 -

Klaben Ford Lincoln responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with Brandon! Thanks again for the recommendation, and have an amazing day!

December 10, 2020

Brandon was great! He treated me with respect and was very professional and polite. He explained everything and didn’t do anything until he spoke with me first. He went above and beyond when there was an More

by Jamie2276
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Brinko
Feb 11, 2021 -

Klaben Ford Lincoln responded

Thank you for taking the time to notice those efforts and for leaving such an awesome review! We are happy Brandon was able to help you out! We hope you continue to choose Klaben Ford for all your vehicle needs! Take care!

December 10, 2020

Came in for some body work for my kick and Brandon and the team got it done in no time thanks for getting me back on the road More

by Jeffmichael
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Brinko
Feb 11, 2021 -

Klaben Ford Lincoln responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We are happy Brandon was able to help you out!

December 10, 2020

Excellent customer service! Took it in for a recall on the hood and Brandon went above and beyond. Extremely professional and friendly. Immediately felt my vehicle was in good hands. Would not hesitate More

by slvagen9816
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Brandon Brinko
Feb 11, 2021 -

Klaben Ford Lincoln responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We are happy Brandon was able to help you out! Thanks again for your business! Take care!

December 09, 2020

Mona did a great job getting the service done on my Explorer. I have been dealing with Klaben service and sales for many years and they always do their best. More

by BILL44224
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Alcorn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Bradford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 11, 2021 -

Klaben Ford Lincoln responded

Thank you for taking the time to notice those efforts and for leaving such an awesome review! We are happy Mona was able to help you out!

December 09, 2020

Klaben has always provided good service and I appreciate that. Mona is my new contact person and was very knowledgeable (and cute, too!). Ooops, should not have said that. Someone there recommended a new More

by davidjreith
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 11, 2021 -

Klaben Ford Lincoln responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We are happy Mona was able to help you out! At Klaben Ford, we value our customers and we look forward to seeing you on your next visit. Take care!

December 09, 2020

Mona is a great service rep as most of your guys are. It’s your pricing that I have a problem with. Sorry I probably won’t be back. More

by Wdcoldwell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe French
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 15, 2020 -

Klaben Ford Lincoln responded

Thank you for taking the time to provide us with your honest feedback and for the positive comments/marks left for Mona and Joe. We share this with our entire team and reflect on its content to know what we are doing well and areas needing our attention. The last thing we want to do is leave any question in our customers minds in regards to our intention to do everything we possibly can to take excellent care of them each time they’re in for service. I enjoyed meeting you over the phone and gaining additional insight into your recent experience as well as your long history with us. We missed asking some key questions to help us find the best repair path to fit your needs and expectations, no excuses. After our conversation I addressed the team members involved and reflected some of the key takeaways and appreciation for your allowing us to make right a situation we created. Thank you again for your feedback and as always, I and the entire Klaben team remain at your service. Sean Bradford-sbradford@klaben.com

December 09, 2020

Klaben is not perfect, but they strive to satisfy their customers. Their efforts to satisfy the needs of the client in an accurate and efficient manner has not gone unnoticed or unappreciated. Mike B is co More

by ETMOD
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
JC Crawford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 11, 2021 -

Klaben Ford Lincoln responded

We are happy Mike was able to make your experience a positive one! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.

December 09, 2020

Brandon was extremely kind, professional, and efficient. I was very pleased with how quickly my service was completed. He went above and beyond what I expected and my car looks better than when I purchased More

by bjohnson0608
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Brinko
Feb 11, 2021 -

Klaben Ford Lincoln responded

Hi, we're so pleased to hear that everything was completed so quickly and to your satisfaction! We are happy Brandon was able to make your experience a positive one!

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