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Klaben Ford Lincoln - Service Center

Kent, OH

4.9
5,334 Reviews

5,334 Reviews of Klaben Ford Lincoln - Service Center

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February 20, 2020

pleasing the service rep Kim Wolfram is great...has good knowledge and very friendly and helpful donuts are a nice touch bathrooms are clean hate surveries More

by bspush
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 20, 2020

I always get great service. My sevice advisor is super and always tries to get me what I need as fast as it is possible. More

by bspush
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Bowen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler Kline
February 17, 2020

I always bring my car here for service. Never have been dissatisfied. Always do a great job in a timely fashion. Would highly recommend this dealership!! More

by Sherri S.
Recommend Dealer
Yes
Employees Worked With
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 17, 2020

Klaben provides excellent customer service! Klaben makes it so easy, especially if you have a busy schedule. Their valet service is so awesome and convenient. I definitely highly recommend Klabe More

by MC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mario Palomba
February 15, 2020

Mona Crooks is outstanding in her customer service. She has great knowledge and is wonderful to work with. The service department overall is very courteous and friendly. More

by malemanic
Recommend Dealer
Yes
Employees Worked With
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carl Bujorian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Alcorn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Bradford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andy Bellian, Mario Palomba, Tyler Schultz, Sean Hunt
February 15, 2020

Kim was very patient and very kind. I feel as if she went above and beyond helping me process and complete my service order. Thank you! More

by KITEVI
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 14, 2020

Kim is your go to for a reliable and honest work on your vehicle. Would recommend to anyone, with confidence that you won’t find a better price else plus the dealership warranty! More

by lfrisone
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Alcorn
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 14, 2020

Best Service Experience Ever This is the second visit to Klaben and Mario is the best. I will never go anywhere else for my service or maintenance as this is the easiest to schedu More

by ERIC.SMYTH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mario Palomba
February 14, 2020

I’ve been here many times in the past with out issue, but this time was different. I brought in my Kia Sportage that I purchased from them for its first oil change and tire rotation. The oil change went fine More

by ERFAEHNER
Recommend Dealer
No
Employees Worked With
Quick lane
Feb 14, 2020 -

Klaben Ford Lincoln responded

Thank you for taking the time to provide us with a review of your most recent service visit. Your frustration and dissatisfaction are completely understood. It was not our intention to put you in the position that left you considering servicing your vehicle elsewhere, but we did, and for that I apologize. No excuses. We are continuously asking for the honest feedback, such as yours, that will be shared with our team members, as we work to improve upon what we try to do every day, which is create customers for life. I also want to thank you for taking the time to speak with me on the phone and for providing further details of your experience. I hope you find the resolution satisfactory and know that it is an indication that we value you and your business. Thank you again for your feedback and I apologize for not delivering the type of experience that you deserve. We remain at your service. Mike VanHoose, mvanhoose@klaben.com, 330-673-3139 ext 107.

February 14, 2020

Great service I had an airbag recall on my MKZ plus a few suspension repairs, they were all done within a timely period and now I'm on the road again. More

by presuttik
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
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