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Klaben Ford Lincoln - Service Center

Kent, OH

4.9
5,375 Reviews

5,375 Reviews of Klaben Ford Lincoln - Service Center

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December 22, 2019

Very cloudy headlights My headlights had become very cloudy and dim. Klaben was the only shop I called who would look to see if they could be restored. They couldn't, so Nic More

by merri_mcp
Recommend Dealer
Yes
Employees Worked With
Nick Johnson
December 22, 2019

Great courtesy shown each and every time I need assistance. I am very pleased to take my car to Klaben. Mike , Mona and Joe Frence are super good at their job. Very friendly, service never takes long. Always of More

by Dave
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Pritchett
December 22, 2019

Awesome Oil Change They got me in when I wanted them to, then they held my car for me until I could return because I had a prior engagement. Mona is always helpful and f More

by pedroj01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roscoe Woodberry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 22, 2019

Great service Went in for an oil change and Rosco and Mona really took care of me and provided exceptional customer service. I will be bringing my Ford into Klaben More

by Disappointed123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roscoe Woodberry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 21, 2019

Oil change I always get great service will dealing with the service dept. Mona is always courteous and very helpful in all aspects of her job, Thanks to all More

by ARLENE_44312
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 21, 2019

Respect The service department at Klaben is always respectful and helpful. Whenever I bring my cars in, I have no problems getting quality, quick service. I More

by Sharon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 21, 2019

Courtesy Each time I have taken my vehicle in, I am treated with courtesy and respect. Joe French, my service contact, listens and is always patient with my c More

by Sandy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 29, 2019

Got my Edge in for it’s oil change quick and easy. The service folks always respect my time and are understanding of my busy schedule. Thank you again Klaben Ford! More

by SJSprague22
Recommend Dealer
Yes
Employees Worked With
Chris Moldas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Bradford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bob Paytas
November 27, 2019

Great Service & Sales! Great team, anyone will step in and help. Usually really busy there, but everyone is personable, friendly, and willing to help. I really appreciate th More

by diana.hausergillespie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Moldas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Bradford
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 27, 2019

Thank you for the help! I had to wait on my part for my new Fusion and was certainly not happy at the time, but Klaben service got me in a car and took car of me yet again! Thank you! More

by diana.hausergillespie
Recommend Dealer
Yes
Employees Worked With
Chris Moldas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Bradford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dave Mott
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