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5,375 Reviews of Klaben Ford Lincoln - Service Center
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November 18, 2019
Great experience! Friendly staff. Always informed of approximate length of time it will take for the job to be completed. Reliable maintenance source. Never had to tak Friendly staff. Always informed of approximate length of time it will take for the job to be completed. Reliable maintenance source. Never had to take it back for same thing twice. More
by ANGEL123CMS
Verified CustomerEmployees Worked With
November 12, 2019
I'm grateful for the excellent customer service by Sean. I made an appointment three weeks in advance for an airbag recall. The recall would require my car to be at Klaben for the majority of the day. Bran I made an appointment three weeks in advance for an airbag recall. The recall would require my car to be at Klaben for the majority of the day. Brandon Pritchett scheduled the appointment along with a car rental over the phone. On the day of the appointment I checked in for my appointment. I’m told by Brandon that he does not have me on the schedule for the recall or my oil change. I said you were the one who I spoke with three weeks ago, so I’m not sure why you are not showing my appointment. Sean Bradford just happens to stop by to say good morning. I explained to him according to Brandon I do not have an appointment that was booked three weeks ago. This also means that my car rental is non-existent. I’m concerned by Brandon’s error, the rest of my day would be thrown off. Sean stated with confidence: I’ll take care of it, I was not sure he could. I made the statement to Sean in front of Brandon, I no longer wanted Brandon to take care of me regarding the work on my car. This was not the first time I had experienced Brandon neglecting to provide the best customer service. Sean said he understood. I’m then driven to pick up the car rental. They did not have an appointment for me, because it was never booked. I called Sean back and explained the situation. He got me back to the dealership immediately. He was able to loan me a car from the dealership. Before I left, Sean introduced me to Tyler, another member from the service team. He assured me I was in capable hands, and to my surprise I was. Tyler gave me regular updates on the repairs on my car. This experience started off chaotic and stressful, but Sean was able to get in front of it, remained in front of it until I had my car back. Without his leadership regarding this matter, it would have continued to spiral out of control. I’m truly grateful for his excellent customer service. I wanted to make sure I took the time to share how Sean Bradford from Klaben Ford values his customers. More
by smithcazz0
November 11, 2019
Great job by brandon They give you a rental free of charge. Multi point inspection the work they did on my car was unexpected but much needed honesty #1 They give you a rental free of charge. Multi point inspection the work they did on my car was unexpected but much needed honesty #1 More
by redevil63
Employees Worked With
Brandon Pritchett
November 09, 2019
didn't fix nothing Took Explorer XLT for routine oil change and tire rotation and 2 other service related issues. One clunk generates exactly at 6 mph from start up and Took Explorer XLT for routine oil change and tire rotation and 2 other service related issues. One clunk generates exactly at 6 mph from start up and the other issue is a shutter/vibration between 16 and 24 mph under load. After keeping the truck for 1 week neither of the issues were fixed or at least a viable explanation of the problem. More
by PC Formulator
November 06, 2019
Klaben Ford Lincoln Service is Terrific Whether you drop by the Service Department with a question about settings on the electronics or schedule a service appointment, the Klaben Service Dep Whether you drop by the Service Department with a question about settings on the electronics or schedule a service appointment, the Klaben Service Department Team is always ready to give you exactly what’s needed to help you get back on the road completely satisfied. More
by CMCBSMITH
Employees Worked With
November 05, 2019
It was a great experience. Everyone is always so nice. They don’t talk to me bad like I don’t know what I’m doing and always genuinely care for me. Everyone is always so nice. They don’t talk to me bad like I don’t know what I’m doing and always genuinely care for me. More
by Rkline14
November 05, 2019
Oil change I had an stand was taken on time. Staff friendly and informed me of an issue with the car. Was able to wait in a very clean and comfortable area. I had an stand was taken on time. Staff friendly and informed me of an issue with the car. Was able to wait in a very clean and comfortable area. More
by linda_kindness
Employees Worked With
November 05, 2019
Unable to manage schedule Even though appointments must be scheduled months in advance, getting an oil change caused me to wait about 4 hours. I was told they didn't properly c Even though appointments must be scheduled months in advance, getting an oil change caused me to wait about 4 hours. I was told they didn't properly create the queue for the service orders. This seems like something they should do every day so it's not clear how they could mess this one up. They did not charge me for the extended wait but I'm not sure it's worth going back if they can't do their daily workflow properly. More
by kepi1861
Employees Worked With
November 05, 2019
Maintenance Every time I have a service appointment at Klaben Ford, Joe French is a very pleasant and helpful service person. Everyone at Klaben Ford, sales and Every time I have a service appointment at Klaben Ford, Joe French is a very pleasant and helpful service person. Everyone at Klaben Ford, sales and service are always very helpful, I’m just sorry I’ve moved further away from Klaben Ford and I might have to deal with another dealership for service on my car. More
by annbeasley65
Employees Worked With
November 04, 2019
Ridiculous Estimate Took my mother’s 2008 Lexus for a quick check up for her trip back to Florida. There were no issues , just wanted it looked at for the trip. The vehic Took my mother’s 2008 Lexus for a quick check up for her trip back to Florida. There were no issues , just wanted it looked at for the trip. The vehicle has 195k on it but has been a great car, no leaks, drives quiet and straight. Get a call from Brian that the rack and pinion was bad (said he heard it whining when she came in). Needed new power steering pump, and pan. Estimate at 3k. Needless to say I was floored, as the power steering makes no noise and the car had no leaks. We picked it up for a 2nd opinion and low and behold, the car was fine and totally road worthy. I also didn’t appreciate trying to be scared into a costly repair by saying it would be a shame if the power steering went out on the way down to Florida. Of course the car made it there just fine and intact. Used no oil or steering fluid. We have been taking our vehicles to Quick Lane for services and this was the last time. More
by raisingarz
Employees Worked With
Patrick Sandy, Brian Thompson
