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5,380 Reviews of Klaben Ford Lincoln - Service Center
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June 08, 2019
Service work Keeping the customer up to date on what’s going on. Follow up could be better. Service was great! Thank you for working on my behalf. Keeping the customer up to date on what’s going on. Follow up could be better. Service was great! Thank you for working on my behalf. More
by Todd
Verified CustomerEmployees Worked With
June 07, 2019
Great service, response and quality of workmanship. Very professional. Responded very quickly, got my car in right away and all repairs were completed the same day. Very friendly and polite and explaine Very professional. Responded very quickly, got my car in right away and all repairs were completed the same day. Very friendly and polite and explained everything in detail. More
by GREGORYSELZER
June 07, 2019
Sean provided exceptional service! I purchased a CPO Ford Fusion from Klaben Ford in March of 2018. Things started off a little rough, but as promised, Sean and his team were able to fu I purchased a CPO Ford Fusion from Klaben Ford in March of 2018. Things started off a little rough, but as promised, Sean and his team were able to fully restore my confidence in Klaben Ford. Not only did they expeditiously meet my repair, Sean was more than fair while ensuring I was fully satisfied and taken care of. The team at Klaben Ford are great! I would recommend anyone to Klaben Ford. More
by Jones2018
Employees Worked With
June 07, 2019
Excellent Professional, helpful, knowledgeable and friendly staff. Excellent service. I received assistance from another staff whose name I don’t know, but he Professional, helpful, knowledgeable and friendly staff. Excellent service. I received assistance from another staff whose name I don’t know, but he was very friendly and helpful I had a lengthy recall and was given a rental. I don’t know the names of the staff I worked with on the rental, but they were excellent. More
by Kb
June 06, 2019
Perserveriance It took 3 times to fix my moon roof but they didn't quit till they got it right. It works great now , No Issues I can find. It took 3 times to fix my moon roof but they didn't quit till they got it right. It works great now , No Issues I can find. More
by ttfranks952
June 04, 2019
Kim Wolfram is the best Tried Liberty and Montrose Ford. Decided the drive from Medina to Kent is worth it. The best service advisor and team out there. I would highly rec Tried Liberty and Montrose Ford. Decided the drive from Medina to Kent is worth it. The best service advisor and team out there. I would highly recommend the entire team. More
by BoostKing
Employees Worked With
June 01, 2019
Last minute accommodation I love this service center. My husband made an appointment for his car for an oil change and routine inspection. Mine also needed done so I called to I love this service center. My husband made an appointment for his car for an oil change and routine inspection. Mine also needed done so I called to see if they could take care of mine at the same time. This was two days before my husband’s appointment. “Sure!”, was my answer. “No problem!” Not only did they fit me in last minute, we were both in and out of there in less than 45 minutes. Their waiting room has complimentary snacks and beverages as well as free WiFi and cable. I even saw a sign for a “business” section with a Bluetooth printer. More
by pamsweese
Employees Worked With
Kris Bibey, Brandon Pritchett
May 30, 2019
FANTASTIC customer service! Steve was phenomenal! I walked in for a quote. I thought I’d need a few different quotes because I had several different damage areas. After examining Steve was phenomenal! I walked in for a quote. I thought I’d need a few different quotes because I had several different damage areas. After examining my car with me, Steve provided a quote within a few minutes. Then he told me he could probably get the paint scratches taken care of right now. He grabbed and rag and some paint thinner and THEY WERE GONE! I was beyond happy leaving the shop and knew I was going back to get my car fixed. I called early the next week and my part was in in 24 hours. Steve made arrangements to get a paint sample so my bumper could be painted ahead of time and I wouldn’t have to miss work. The bumper was installed in 40 minutes. No problems. HIGHLY recommend Steve and his shop. More
by rlj
Employees Worked With
Steve Workman
May 30, 2019
Can't get it right the first time in. Oil changes take WAY TOO long! Kept the vehicle for 6+ Days to fix the GPS, ended up replacing a module twice, locked the keys in the car and screw Oil changes take WAY TOO long! Kept the vehicle for 6+ Days to fix the GPS, ended up replacing a module twice, locked the keys in the car and screw up the weather stripping to regain entry. I paid $150.00 for an interior detail and the quality of work was TERRIBLE. I have to go back, once again to have it completed/done again. Told the Manager I was missing interior part and was told it would be mailed to my house... 3 weeks later and still haven't seen the missing pcs. More
by DRJACKSON
Employees Worked With
Carli Ramage
May 30, 2019
Sean Bradford We transferred a lease on an MKC from Michigan and needed to get a front bracket put on. We stopped in and Sean took charge - we were in and out wit We transferred a lease on an MKC from Michigan and needed to get a front bracket put on. We stopped in and Sean took charge - we were in and out within an hour w the bracket on , the car washed and he set up a tutorial for us to learn all of the features. He could not have been more pleasant and helpful. John & Patty Crofford More
by JohnCrofford
