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5,371 Reviews of Klaben Ford Lincoln - Service Center
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January 17, 2019
Friendly Staff The staff is friendly and always willing to help you get the most for your money. They always remember you when you are a return customer. The staff is friendly and always willing to help you get the most for your money. They always remember you when you are a return customer. More
by Denise
Verified CustomerEmployees Worked With
January 16, 2019
Great Experience with the Collision Center Due to a manufacturing defect, the front hood on my vehicle needed replaced. I worked with Steve at the Collision Center and the entire experience was Due to a manufacturing defect, the front hood on my vehicle needed replaced. I worked with Steve at the Collision Center and the entire experience was seamless. I had my vehicle back within two days and when I picked it up, not only did the new hood look perfect, the team had cleaned/detailed the inside of my vehicle! It was an incredibly pleasant surprise. Definitely above and beyond my expectations. More
by THAWLEY
Employees Worked With
Steve Workman
January 15, 2019
Pleasant experience overall I would have gladly given a 5 star rating if it wasn't for the fact that the last two times I was there for an oil change I found myself standing arou I would have gladly given a 5 star rating if it wasn't for the fact that the last two times I was there for an oil change I found myself standing around for a few minutes upon arrival before I was helped. As I am standing there I see that all the service counter employees were occupied by talking to service technicians. No doubt about other customers cars/jobs but I felt it rude to keep an unattended customer waiting without even so much as acknowledging that I am standing there. At least look at me and tell me you will help me in just a sec. Instead everyone seemed to ignore me until they were done talking to the tech in front of the counter. The first time around I was a little annoyed by this but chalked it up to an off or busy day. But at the next oil change I had the same experience. But once you do get someone to attend to you they are all very friendly and the rest of the experience is A ok. It's just that first few minutes when you walk in you feel like you don't know where to stand in line or who to approach as everyone is busy with someone else, in my case, both times, with other Klaben employees. Just frustrating because I have an appointment and someone waiting outside to give me a ride. Don't make me stand around while you chat up the technicians about jobs that have already been processed and the customer gone. More
by wzorn
January 14, 2019
as usual excellent Great deals , great people they make a potentially frustrating experience easy. I trust the people and I think they have my best interest in mind whe Great deals , great people they make a potentially frustrating experience easy. I trust the people and I think they have my best interest in mind when I deal with them. More
by TALT0
Employees Worked With
Other Employees :
Duane Taylor
January 11, 2019
The works package Great customer service, done in a timely manner, always a pleasant experience with Klaben. Been coming to klaben for years, always respectful, caring, Great customer service, done in a timely manner, always a pleasant experience with Klaben. Been coming to klaben for years, always respectful, caring, and good work done. More
by mbujorian
January 11, 2019
Great service and Joe is the best. Fast and great service and Joe's a very good service advisor will be back. Best service people ever no place better, this is the only place to take yo Fast and great service and Joe's a very good service advisor will be back. Best service people ever no place better, this is the only place to take your car for repairs More
by coleman4552
Employees Worked With
January 11, 2019
Very cordial and professional staff Very professional and courteous staff, great dealership, great products, no high pressure. Enjoyable and pleasant to do business with, will be an ongo Very professional and courteous staff, great dealership, great products, no high pressure. Enjoyable and pleasant to do business with, will be an ongoing regular customer. More
by benedictdifranco
January 10, 2019
Relieved Love the Loyalty links program. Best thing for people who live pay to pay and can't afford a lot to repair thier car. Great program. Love the Loyalty links program. Best thing for people who live pay to pay and can't afford a lot to repair thier car. Great program. More
by ejeffries
Employees Worked With
Brandon Pritchett
January 10, 2019
Friendly Service No one tried to up sell me they did what I asked and pointed out I needed a new Air Filter . ( and I did ) they showed it to me . The price was reason No one tried to up sell me they did what I asked and pointed out I needed a new Air Filter . ( and I did ) they showed it to me . The price was reasonable I had them replace it. The went over their findings on the condition of my vehicle and we where done. Excellent job. More
by ttfranks952
Employees Worked With
C.J. Wright
January 10, 2019
always a great job Klaben has won my trust over the years I have been dealing with them. Mike B. has always been friendly, honest, trustworthy, and fair with me, he doe Klaben has won my trust over the years I have been dealing with them. Mike B. has always been friendly, honest, trustworthy, and fair with me, he does a awesome job. That's why I have told my family about Klaben Ford, More
by Randy Miller
Employees Worked With
