Klaben Ford Lincoln - Service Center

Klaben Ford body shop in Kent Ohio I am thankful that Steve was able to work with the insurance company responsible for the damages to my car, since it was a close call to repair or to I am thankful that Steve was able to work with the insurance company responsible for the damages to my car, since it was a close call to repair or to have it totaled. My family had been through a lot since September, and another car payment would have been very rough for us. When I picked up my 4 year old Fusion from Klaben, it looked brand new. I couldn't believe it was my car. The paint job is perfection!!! I keep looking at it. I love my car now more than when I first bought it. I am truly thankful and called him to say this first hand. He was very courteous throughout the process. Kept me updated on a regucar basis. He was just what I needed during this time of need and I am so very grateful!!!! More

Best Customer Service I have had several interactions with the service department and am pleased with my overall experiences. Everyone goes out of their way to be helpful, I have had several interactions with the service department and am pleased with my overall experiences. Everyone goes out of their way to be helpful, extremely friendly and has gone above and beyond on a few occasions. Mona is my contact there and she is exceptional in her customer service and very accommodating. They are one of the main reasons I would consider purchasing another car from Klaben, the security of good service Terri Woolf More

Efficient and friendly service Service experience was efficient and friendly. Waiting area was pleasant. I would like to see the addition of a phone charging station in the waitin Service experience was efficient and friendly. Waiting area was pleasant. I would like to see the addition of a phone charging station in the waiting area. More

Recalled Recall was scheduled promptly at customer's convenience. Service was performed i a very timely manor and returned in an hour. Very courteous washed, Recall was scheduled promptly at customer's convenience. Service was performed i a very timely manor and returned in an hour. Very courteous washed, dried and ready to go. Thank you . More

Great service. Valet picked up our car at the appointed time. Car was returned serviced in a few hours. Both valets were very courteous & should concern for my Valet picked up our car at the appointed time. Car was returned serviced in a few hours. Both valets were very courteous & should concern for my needs. More

Great, fast service. Helpful technician. We have an older small RV, a Volkswagen Rialta, that we brought in for rear brakes. Brian was great, and he went out of his way to help fix an issue b We have an older small RV, a Volkswagen Rialta, that we brought in for rear brakes. Brian was great, and he went out of his way to help fix an issue before it became a serious problem. He did some research to find a part for us in Canada. Even with that the RV was done within a week. Very pleased with our service. More

Excellent service Service manager (Tom Alcorn) and service advisor Mike Brandvold both top-quality people, fair dealing on problems, don't oversell extra services but p Service manager (Tom Alcorn) and service advisor Mike Brandvold both top-quality people, fair dealing on problems, don't oversell extra services but point out +/-. Pricing is generally fair for dealership work. Quality of work performed is excellent, communication likewise. More

Fantastic Service I had an appointment and was in and out quickly. The service department was very friendly and explained everything to me clearly. The salesperson who I had an appointment and was in and out quickly. The service department was very friendly and explained everything to me clearly. The salesperson who sold me the car even stopped in to check on me when he knew I was there. Klaben Lincoln continually surpasses all my expectations in a car dealership and all car dealers should be as wonderful as they are. More

Tire service Bought a preowned certified mkx from warren store; within 2 miles left front tire pressure dropped to 24 lbs. Kent store fixed it . Kyle Sott was ext Bought a preowned certified mkx from warren store; within 2 miles left front tire pressure dropped to 24 lbs. Kent store fixed it . Kyle Sott was extremely courteous and helpful More