Klaben Ford Lincoln - Service Center

Great service! You can always can get an accommodating appointment, their lobby is welcoming, and the service reps are very nice! you can count on the work to be don You can always can get an accommodating appointment, their lobby is welcoming, and the service reps are very nice! you can count on the work to be done correctly too! More

Repair to Nissan Altima Great body shop. The work was very well done, the service advisors were knowledgeable and patience, and the entire process was quick and easy. Totally Great body shop. The work was very well done, the service advisors were knowledgeable and patience, and the entire process was quick and easy. Totally recommend to everyone. More

Warranty work Service was great. Mona was great to work with too. I even enjoyed my ride home in your courtesy car. I can not remember the driver's name but he was Service was great. Mona was great to work with too. I even enjoyed my ride home in your courtesy car. I can not remember the driver's name but he was great. More

In and Out Always a great experience. I got there explain the problem could have sold me tires. But was honest and resolved the issue. Thanks Again for above and Always a great experience. I got there explain the problem could have sold me tires. But was honest and resolved the issue. Thanks Again for above and beyond service. More

Great Customer Service by Joe and Brandon Joe greeted me and started the process while Brandon was on the phone, then Brandon did the rest. Both were very professional and customer focused. T Joe greeted me and started the process while Brandon was on the phone, then Brandon did the rest. Both were very professional and customer focused. The reason for the overall "good" vs. "excellent" rating is because it takes so long for the services to be performed. It usually takes 1 to 2 hours for my car to be serviced after check-in. At a dealership at which I had a previously owned Lincoln serviced the LOF was guaranteed for no longer that 30 minutes or free. Does the tire rotation and look at the brakes take an additional 1 plus hour? I didn't get a car wash because I had other commitments and couldn't stay another 30 to 60 minutes for the wash. I was offered a ride home and pick-up, however that would have not allowed me to do my other errands and would have taken about the same amount of time back and forth as it did to just sit there. I was not offered a car to use while mine was being serviced. More

Service Kim always takes care of us. They go through everything they have done and I like that. I have dealt with other Ford dealers and I am very pleased wit Kim always takes care of us. They go through everything they have done and I like that. I have dealt with other Ford dealers and I am very pleased with the service and care. Thanks More

Fast and efficient I had a very pleasant experience and they were all very nice and friendly. I would recommend this place to anyone. They were fast but efficient which I had a very pleasant experience and they were all very nice and friendly. I would recommend this place to anyone. They were fast but efficient which made things so much better. More

Above and beyond. Klaben has gone above and beyond our expectations! When we had problems with our vehicle, Klaben came and picked up our vehicle, fixed the problem and Klaben has gone above and beyond our expectations! When we had problems with our vehicle, Klaben came and picked up our vehicle, fixed the problem and brought it back to us, all in the same day! Didn’t think that anyone truly believed in excellent customer service until this happened! Thanks so much! More

Followup from the Customer Service Manager My concerns and frustration i sent on my original email was reviewed and corrected by the Ford Customer Service manager on 5MAR2019. I received a call My concerns and frustration i sent on my original email was reviewed and corrected by the Ford Customer Service manager on 5MAR2019. I received a call within a few hours of the original email and I was able to return his call today. Tom was apologetic and understood the flaws that took place and would investigate the situation further. I do not blame any one individual. The process of what should of been a simple correction unfortunately drifted away from following through to the end and ensuring the recall was correctly implemented the first time. Thank you for conversation and followup. Respectfully Richard L. Kuznicki More

Very friendly I had extensive and expensive repair, but the team was super friendly and helpful. Kept in touch with me and provided a vehicle for me while min I had extensive and expensive repair, but the team was super friendly and helpful. Kept in touch with me and provided a vehicle for me while mine was being repaired. More