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Klaben Ford Lincoln - Service Center

Kent, OH

4.9
5,334 Reviews

5,334 Reviews of Klaben Ford Lincoln - Service Center

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January 04, 2018

Amazing! I was floored by this service! Clear signs pointed me where to go. Everyone took time to cater to me and explain things in normal language. I also lov More

by Smay3140
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle Sott
January 04, 2018

Disappointed Everybody there was very nice but Almost 3 hours for an oil change is a little much! I really like the guy I talk to you Soooo Nice But honestly More

by flltree59
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Floyd Bowen
Jan 10, 2018 -

Klaben Ford Lincoln responded

Thank you very much for sharing your recent experience at Quick Lane. I sincerely apologize for failing to deliver the level of service you expect and deserve. No excuses! We have the right people, the right intentions and the ability to do better than this. We make every effort to stand apart in our industry, so our lack of communication and disregard for the importance of your time is both disappointing and unacceptable. Our entire team appreciates the opportunity to see our service from the customer’s perspective and any comments are used in the most positive way. Please feel free to reach out to me directly, at your convenience, to continue the conversation. I appreciate the feedback and remain at your service. You can contact me directly at (330) 593-6800. Thank You. Patrick Sandy Manager

January 04, 2018

Fast and Efficient! I was able to get in and out very quickly and efficiently. Also, the waiting area is always very comfortable and pleasant. Every one is always very n More

by FRANTASTIC39
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 04, 2018

Impressive Kim is always pleasant and explains all the service that has been done on my car. I always feel that I am a valued customer. I am also impressed by ho More

by zigmundcyn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 04, 2018

The works package It is customary to spend at least an hour at a dealer for an oil change, tire rotation, but at Klaben, I arrived early and was out of there in under 4 More

by keys77
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joanne Clark
January 04, 2018

Top notch The greatest team around hands down. From sales, service to loaner cars. They take great care of me. Chris, Mike, and Loretta, my main crew and all More

by 7TEDDYBEAR61
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Moldas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Loretta
January 03, 2018

As always, a pleasant and efficient experience! Klaben Auto Body is pleasant, professional and punctual! We took the car in for a front end repair estimate on the Thursday before Christmas, by the More

by vava
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Artie Gissinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Johnson
January 02, 2018

Joe French - Legend When it comes to exemplary service, you start and end with Joe French! Always there with a smile. Won't bring my car anywhere else. More

by Darkreyule
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 01, 2018

Oil Change I appreciate how easy it is for me to get an oil change. Tom picks up and delivers my vehicle back to me. Can't get easier than that! More

by mbixler
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Nicodemus, Kyle Sott
December 31, 2017

Great service Tom Nicodemus is not only a great salesman he makes sure my car is up and running properly. I took my car in for service and he made a point to come a More

by KMN702
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Nicodemus, Kyle Sott
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