Klaben Ford Lincoln - Service Center

Works Package Kim is an excellent service adviser. She is very knowledgeable; and she helped me set a second entry code on the Escape, something other advisers did Kim is an excellent service adviser. She is very knowledgeable; and she helped me set a second entry code on the Escape, something other advisers did not know how to do. More

Fantastic service reps . Treat customers like friends. If you have any questions they will find answers for you. Waiting lobby is very comfortable and clean. . Treat customers like friends. If you have any questions they will find answers for you. Waiting lobby is very comfortable and clean. More

Courteous and Helpful Service The drivers side exterior lock cover fell off my 2017 Ford Fusion while driving. When I called Klaben service, Sean Bradford asked me to bring the ca The drivers side exterior lock cover fell off my 2017 Ford Fusion while driving. When I called Klaben service, Sean Bradford asked me to bring the car in so they could ensure that there was no defect or damage to the latches that lock this cover into place. He then ordered a new door lock cover and kept me updated on delivery and painting to match my vehicle color. When the part was ready, Sean offered to mail the cover to me so I wouldn't have to make an extra trip to the dealership. Since I volunteered to come in, he had one of his teammates run my car through their car wash as a courtesy. The staff at Klaben understand quality customer service and deliver! More

Recent scheduled maintenance As usual, service was done with no resulting issues or pushy sales pitches about add'l work that should be done. Very happy with my experiences at Kl As usual, service was done with no resulting issues or pushy sales pitches about add'l work that should be done. Very happy with my experiences at Klaben. More

Klaben EqualsFordService Klaben service has always been kind and helpful for me. Mona is always honest and friendly. She calms me when I get nervous and makes me feel comforta Klaben service has always been kind and helpful for me. Mona is always honest and friendly. She calms me when I get nervous and makes me feel comfortable. More

Quick fix I stopped by to have an interior panel of my car popped back into place. Mona called the service manager who came out to check my car & was able to fi I stopped by to have an interior panel of my car popped back into place. Mona called the service manager who came out to check my car & was able to fix it right away. More

Simple the best Hello my f150 was having some issues with a horrible squeak in the back seat was driving me crazy. Talked to my salesman Chris (awesomeness) moldas an Hello my f150 was having some issues with a horrible squeak in the back seat was driving me crazy. Talked to my salesman Chris (awesomeness) moldas and Ty( the closer) Davis, Chris told me he was having the same problem told me to see Mike Brandvold my service writer got me right in easy as pie got it fixed no more squeak . These guys are very professional and do care. Mr. Klaben has one awesome team there! More

Now That's What I Call Service! Smooth and friction free as usual at Klaben Kent. Kim was as wonderful as ever. Accommodating and very knowledgeable. A truly great experience the w Smooth and friction free as usual at Klaben Kent. Kim was as wonderful as ever. Accommodating and very knowledgeable. A truly great experience the way service should be!!! More

Excellent Service Kim, my customer service rep, is fantastic to work with. She is very professional and very attentive to any concerns that I have. Even though it is a Kim, my customer service rep, is fantastic to work with. She is very professional and very attentive to any concerns that I have. Even though it is a little more expensive to have my vehicle serviced at Klaben, I bring it there because I trust her honesty and integrity. I never feel that she is trying to sell me unneeded services. She is strictly concerned with looking out for my best interest and safety. I CAN'T RECOMMEND HER ENOUGH!!! As long as she is there, I will always have my vehicle serviced there. More

Very good! Helpful! Did a great job explaining things. Very fair! She explained about tire pricing also as I will need to get these in the future. She takes the time to e Did a great job explaining things. Very fair! She explained about tire pricing also as I will need to get these in the future. She takes the time to explain the coverage on my service contract I bought with the vehicle More