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Klaben Ford Lincoln - Service Center

Kent, OH

4.9
5,362 Reviews

5,362 Reviews of Klaben Ford Lincoln - Service Center

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August 18, 2017

Wonderful Service I can't say enough about the wonderful service I received recently at Klaben Ford in Kent. It was such a pleasure to work with Kyle Sott. He was f More

by lisa.deyoung
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Sott
August 18, 2017

Excellent Service Mona Crooks assisted me with the service of my car. She kept me updated throughout the process. She is always very knowledgable, informative, and prof More

by Jhaas859
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 15, 2017

Klaben Ford Customer Service First Rate! Klaben Ford Service provides an exceptional customer service experience for all. From the first greeting by your Service Advisor (I have Ms. Mona C More

by arancer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 14, 2017

Leasing a car We are very happy with our lease. I just wish that it was more miles, we never leased before and we lived in P.A so we put alot of miles on our vehicl More

by Brendasnaylor
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Doug Beavers
August 13, 2017

Recall Work for my GT350 - Klaben was the Clear Choice I live in Columbus, OH and drive 2.5 hours to purchase and service my Ford vehicles at Klaben Ford - I think that says it all. The entire team, from More

by goodkd
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Artie Gissinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carl Bujorian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Nicodemus, Don Xu
August 13, 2017

Great experience Dropped off car night before. Picked up next afternoon and everything was taken care of as expected. This car came from over 2 hours away to get go More

by the4jws
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 11, 2017

Fast and Awesome! Mike was great. He got me in and they got my truck back to me quickly while I waited. I thought I was going to have to leave it over night. Thank y More

by tony.bell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 11, 2017

Klaben Auto Body always does a great job! My Klaben Jeep was hit a few weeks back. Other driver's insurance gave me a huge run around. Klaben Auto Body stepped in a became the liaison. Stev More

by mercerhuth
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Workman
August 11, 2017

Quick and easy Came in without an appointment, the technician diagnosed that I could use a replacement for shocks and struts, and I was out in 2 hours! More

by MELCHILD97
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Perkins
August 11, 2017

Reasonable Price, Long Wait Made an appointment to have new tires installed on my SUV. Showed up five minutes early and then sat around for two hours while they worked on cars th More

by Bob21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Floyd Bowen
Aug 15, 2017 -

Klaben Ford Lincoln responded

Hello. Thank you for providing us with your valuable feed back relating to your recent visit to our service facility. I apologize for the length of time it took to complete your service. Your time is valuable to us and we failed in meeting your expectations in that regard. We ask for input from our customers because we believe that it is the only way to get a true understanding of how we are doing and how we can improve. We welcome the opportunity to discuss with you further on how we left you feeling frustrated and would also welcome the opportunity to regain your trust and confidence. Again, thank you for your feed back and I apologize again for your visit taking so long. Please reach out to our team members at your earliest convenience. Mike VanHoose 330-593-6789 mvanhoose@klaben.com Patrick Sandy 330-593-6800 psandy@quicklanekent.com Floyd Bowen 330-593-2800 fbowen@quicklanekent.com

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