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5,335 Reviews of Klaben Ford Lincoln - Service Center
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July 01, 2017
Nice people and professional The car really looks great.my son is in my car away from home, so there is a lot of things that could go wrong with getting it repaired. I looked at The car really looks great.my son is in my car away from home, so there is a lot of things that could go wrong with getting it repaired. I looked at it for the first time 7/1. Nice job everyone. I appreciate it. More
by johnandbecky81
Verified CustomerEmployees Worked With
Body shop
June 30, 2017
Speedy As always, Kyle really takes care of me! Treating me like I'm the most important customer there. Thanks Kyle for giving me that special treatment! As always, Kyle really takes care of me! Treating me like I'm the most important customer there. Thanks Kyle for giving me that special treatment! More
by Truly Dumas
Employees Worked With
Kyle Sott
June 30, 2017
Service Everyone is always so nice and friendly! One thing that i was perturbed at was my vehicle was returned to me with absolutely NO GAS! It didnt even s Everyone is always so nice and friendly! One thing that i was perturbed at was my vehicle was returned to me with absolutely NO GAS! It didnt even say "zero" miles to empty. It showed a flat line. I thought that was pretty crappy seeing as how they had my car for 2 days and used up my gas and couldnt replace what they used. This has been the only bad experience i have ever had here! It seems there are alot of new employees. I dont think it was Don's fault, but rather the technician who worked on my vehicle. More
by Shelley
Employees Worked With
Don Xu
June 30, 2017
Flawless All electronics had gone out on my steering wheel. I was given a rental car and was not pressured to return in a set amount of time as I had a trip p All electronics had gone out on my steering wheel. I was given a rental car and was not pressured to return in a set amount of time as I had a trip planned to Dayton to watch my grandchildren. Don could not have been nicer. More
by t.grayson
Employees Worked With
Lincoln rental agent, Tom Nicodemus, Don Xu
June 30, 2017
Another smooth service appointment My wife and I have been dealing with Klaben Ford since 1988. We have always had great experiences with the sales department, collision center and the My wife and I have been dealing with Klaben Ford since 1988. We have always had great experiences with the sales department, collision center and the service department. If we were not getting the best service and treatment we would have gone to another dealership because there are plenty of them out there. We are loyal customers because we feel that Klaben Ford has been loyal to us for all of these years. Steve and Sandy Simon - Akron, Ohio More
by Kylee104
Employees Worked With
Service manager who test drove my car with me, Don Xu
June 29, 2017
They did not fix or replace my back up camera that dropped The camera was fine when I bought vehicle and dropped after two months. Now you see the license plate. I have many friends that have escapes and thei The camera was fine when I bought vehicle and dropped after two months. Now you see the license plate. I have many friends that have escapes and their cameras are fine. I buy a 2017 titanium Ford escape. And pay cash and then get told that they can't do nothing for me. xxxxxxxx. I will never say a good thing or recommend Klaben to anyone. More
by goldenretrievergal
Employees Worked With
Bob Paytas, Kyle Sott
June 29, 2017
Klaben Service Cares, Review Rewrite. Having had a not so great first visit, Carl from Klaben service reached out to me in writing and with a personal phone call and worked very hard to me Having had a not so great first visit, Carl from Klaben service reached out to me in writing and with a personal phone call and worked very hard to meet my expectations in every way. He came up with a plan for me to return my car for the service it needed and Kyle kept me in formed every step of the way. They went above and beyond to make my frown turn upside down. This experience has shown me the Klaben family of employees care about every customer and have made me rethink coming to Kent for my next car purchase. Thank you, thank you, thank you! More
by johnzimm
June 29, 2017
Artie Gissinger immediately confirmed the problem. Artie immediately focused on the solution, and clearly explained it. Thank you to Artie and the Klaben staff!! He was very empathetic to our stre Artie immediately focused on the solution, and clearly explained it. Thank you to Artie and the Klaben staff!! He was very empathetic to our stressful situation! More
by cepascu1
Employees Worked With
June 29, 2017
gracious employees and owner Mona was helpful in getting issue with car resolved efficiently. Richard is always on top of everything dealing with customers. Thanks to everyone tha Mona was helpful in getting issue with car resolved efficiently. Richard is always on top of everything dealing with customers. Thanks to everyone that helped us out. More
by Tim Batchik
June 28, 2017
Klaben Ford service dept is #1 I took my 2016 f150 in for door lock issues. Mona Crooks is an excellent Service Advisor. Thanks to her and the tech/techs that worked and took great I took my 2016 f150 in for door lock issues. Mona Crooks is an excellent Service Advisor. Thanks to her and the tech/techs that worked and took great care of my truck. More
by ShawnC
