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Klaben Ford Lincoln - Service Center

Kent, OH

4.9
4,711 Reviews

4,711 Reviews of Klaben Ford Lincoln - Service Center

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August 19, 2013

Klaben Ford/Lincoln has given me consistently excellent service, reasonably priced, and Mike Brandvold, service manager, is very easy to deal with: reliable, polite and plain spoken. He gives clear explan More

by 996Edgewater
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
August 15, 2013

Kim Wolfram is always very pleasant and helpful whenever I bring our vehicle in for service. She is always able to answer my questions in a knowledgeable manner. She always makes sure that I get all the p More

by Bookbug1125
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
August 15, 2013

Took my F-150 4x4 in for 37,500 servicing and to replace my tire pressure sensor monitor. Mona Crooks my friendly service writer not only made sure the work was done correctly but saved me a bunch of money More

by Joseph68
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
August 14, 2013

I was not sure if I should classify this as a service or sales rating...we took our 2012 Escape in for it's 30K mile service, Kim set us up and we went to the customer lounge to relax. We had our free coff More

by mkmasters
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Dave Mott
August 10, 2013

This service department always makes you feel very comfortable. Kim is fantastic and she is very detail minded and my car is always ready when promised. More

by Swizzieman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
August 09, 2013

Took my 2103 Focus ST in to have a Ford TSB performed and for my 5,000 mile inspection. As always Kim takes very good care of me and is very courteous and kind. She always take the time to go over everything More

by jerwasup
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
August 08, 2013

Mike is wonderful! He has taken such good care of our vehicles and gives us great service at Klaben. He is a true asset to your service dept. More

by Lwolowiecki
Customer Service
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
August 02, 2013

Joe French - Service Advisor, provided exceptional assistance in scheduling my vehicle for service. He was very thorough in explaining the work performed and contacted me promptly to advise when servi More

by JCampo1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
June 02, 2013

Joe French has always been an awesome service man for us! We've been coming to Klaben Service many years, for many vehicles. Our Salesman Bob Paytas should be commended for his awesome work and help over th More

by TTFox55
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Other Employees : Bob Paytas
May 28, 2013

though I do have all my fords serviced by Klaben Mike is a great advisor always fair and never sugar coats it. I also maintain a 1938 American LaFrance fire engine when it came time to do brakes and other i More

by firegav
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With