Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
5,377 Reviews of Klaben Ford Lincoln - Service Center
Sort by
February 05, 2017
Great service. Check in was easy and courteous. Chap did an awesome job on my truck. Always a good experience when. I come in. Thanks for the great job. Check in was easy and courteous. Chap did an awesome job on my truck. Always a good experience when. I come in. Thanks for the great job. More
by DLAFLIN13
Verified CustomerEmployees Worked With
Kyle Sott
February 05, 2017
Recall and oil change The employees were very nice and courteous. My work was completed in the time promised. Very happy with the dealership. I would recommend klaben ford The employees were very nice and courteous. My work was completed in the time promised. Very happy with the dealership. I would recommend klaben ford More
by shrews2
Employees Worked With
Eric Dyer
February 05, 2017
2 hour oil change! Once again, I had an appointment for an oil change/tire rotation on my 2015 Expedition that took over 2 hours! My appointment was for 11am. I dropped Once again, I had an appointment for an oil change/tire rotation on my 2015 Expedition that took over 2 hours! My appointment was for 11am. I dropped the vehicle off at 10:50am. At 1:00pm, after hearing nothing, I called the service department. I was told the service was almost finished and the paperwork was being waited on. This is the second time in a row this has happened. I am very unhappy and going to take the Expedition to another Ford dealership for servicing. More
by HAIRGUY935
Employees Worked With
February 04, 2017
Worth Getting Second Opinion from Klaben Service department was very courteous and helpful in replacing the steering wheel rack in my 2013 Ford Escape. They provided assistance on the expense Service department was very courteous and helpful in replacing the steering wheel rack in my 2013 Ford Escape. They provided assistance on the expense, including providing a rental car, since it was going to take several days to receive the parts. I also purchased four tires, with their help. The car was repaired and ready to be picked up in two days. More
by gal7
February 03, 2017
Nothing but the best! I just had the Red carpet rolled out for me again! I came in for an oil change with Mona in the Service Department ( who is Awesome ) and with her sug I just had the Red carpet rolled out for me again! I came in for an oil change with Mona in the Service Department ( who is Awesome ) and with her suggestion I went to see if I could trade in my lease . Thanks to Doug Carter , we had able to find me a great car for a lower payment. as always he provides wonderful Customer Service. Jennifer Bowen got my paperwork ready to go for a fast departure! as always Klaben and its staff is Wonderful and I wouldn't go anywhere else! More
by Amolnar
February 03, 2017
Good experience Anthony dealt with me professionally and helped me work with my insurance to solve my issues. I appreciated his approach to the situation and felt tha Anthony dealt with me professionally and helped me work with my insurance to solve my issues. I appreciated his approach to the situation and felt that he was looking out for my best interest. More
by liz
Employees Worked With
Anthony Wilson
February 03, 2017
Oil change and more. Service department was excellent in repairing our Ford Explorer. They gave us a rental car since the one repair was going to take awhile to fix. When Service department was excellent in repairing our Ford Explorer. They gave us a rental car since the one repair was going to take awhile to fix. When we picked up them car later that day, it was washed and everything was fixed along with a oil change and multipoint inspection. I highly recommend using Klaben ford service department for all your car needs. More
by gmv426
Employees Worked With
February 02, 2017
Knowledgeable, friendly and quick. As always, Kim Wolfram was and is the best of the best. She kept my car for a "look at"...solved the problem and had the car returned to me in A1 co As always, Kim Wolfram was and is the best of the best. She kept my car for a "look at"...solved the problem and had the car returned to me in A1 condition. Thanks!! More
by CAROLB7523
February 02, 2017
very professional I had a fluid leak on my garage floor from my vehicle, they inspected it to determine of were it came from,it was determined the AC might have been th I had a fluid leak on my garage floor from my vehicle, they inspected it to determine of were it came from,it was determined the AC might have been the problem More
by LMWENIG
Employees Worked With
February 02, 2017
Above and beyond... Thank you Someone bumped into me in a parking lot and I needed minor repairs on my 2015 focus . My salesman Terry recommended I talk to Steve Workman down at th Someone bumped into me in a parking lot and I needed minor repairs on my 2015 focus . My salesman Terry recommended I talk to Steve Workman down at the collision center . Let me say how pleased I am with this place ....really professional staff and standards. Steve handled all the paperwork with the rental and went over the top I feel because when I picked up my car I found it was alot cleaner than when I dropped it off the detailing was spot on . They even cleaned in the door jambs.....I will most definitely be a Klaben customer for life. I have never been led astray or in the wrong direction . Thanks Terry Baughman and Steve Workman job well done. More
by jeff pardee
