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5,377 Reviews of Klaben Ford Lincoln - Service Center
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January 19, 2017
Fast and Friendly Prompt service. Courteous staff. Waiting area was clean and the appointment was completed in a timely manner. Answered my questions efficiently and Prompt service. Courteous staff. Waiting area was clean and the appointment was completed in a timely manner. Answered my questions efficiently and also offered use of their facility for myself free of charge at any time [ tires were low and needed air ]. I used 'The Works' coupon from my email and I felt the price and service were fair. I would recommend them 100%. The Klaben Team has been a blessing to work with. More
by NBECK
Verified CustomerEmployees Worked With
James Perkins
January 19, 2017
Mona was great! I recently purchased a brand new car, and was experiencing water in the spare tire well. The car was fixed and the service was perfect! I recently purchased a brand new car, and was experiencing water in the spare tire well. The car was fixed and the service was perfect! More
by MEGANELENE
Employees Worked With
January 18, 2017
To Long of Wait I have noticed that the time it takes from my car being done to actually calling my name is a pretty good amount of time. I can see if someone is doi I have noticed that the time it takes from my car being done to actually calling my name is a pretty good amount of time. I can see if someone is doing an inspection on the car however when I can see my car sitting outside there and no one is coming to say anything that is a problem. I have also noticed that the customers that see their car don't wait for their name to be called and go up to the counter. This can cause a problem for many of reasons I will give you a few, one safety is number one. you don't have a ton of room behind that counter to start with and if you have a small child with those cars coming in and out its just a matter of time before something happens, two I think it makes your employees rush through the customer that they are with just so they don't have a longer line. That takes away from the customer who is trying to check in. I suggest you have one person who just does check outs. gets the key calls the customer name and directs them to the cashier desk. This will expedite your check out time and the wait won't be so long. Also when getting an oil change with a new car you have to reset the car. Well the last two times I was there we had to reset it ourselves. The first time took us forever to figure out and I just think that your service department should be doing that for your customers. I am younger so I can figure things out but for the older ones I see it being a hassle. More
by ARIANNAMCVAY
Employees Worked With
Kyle Sott
January 17, 2017
Service questions After there were some questions about information we had received, Klaben promptly answered our concerns and worked with us. Explained the situation a After there were some questions about information we had received, Klaben promptly answered our concerns and worked with us. Explained the situation and promptly responded to our satisfaction. More
by GILLIS44260
January 17, 2017
Big problem solved because of them Today I came into ford for a issue that another dealership has looked past numerous times. After talking with them (Kim in service and Nate in sales) Today I came into ford for a issue that another dealership has looked past numerous times. After talking with them (Kim in service and Nate in sales) and only 20 minutes in the bay they found the issue that was looked past by the other dealership. I am extremely happy with their service and finding the issue. I repeated went back to said other dealership for same issue with out solving the problem. Kim and Nate are great. I only had to go to them once to solve it. I'm very satisfied. Please go there if you have any issues. They know what their doing More
by Dk1988
January 16, 2017
Car detailing Klaben provided me with a loaner vehicle and detailed my car when they became aware that it was not washed the previous 2 times it was serviced! My c Klaben provided me with a loaner vehicle and detailed my car when they became aware that it was not washed the previous 2 times it was serviced! My car looks and smells brand new and I couldn't be more pleased! Thank you to Tom Alcorn for making this happen! More
by CSTAHL3578
Employees Worked With
January 16, 2017
Always a satisfied customer Work is always done in minimal time & they are very knowledgeable, and trustworthy, wont try to fix anything that isn't broken! I would recommend Fl Work is always done in minimal time & they are very knowledgeable, and trustworthy, wont try to fix anything that isn't broken! I would recommend Flaben anytime More
by J.P
January 14, 2017
Always Great Service It is like walking into a place and seeing old friends. Mona always takes great care of our car and if she is not available Joe steps in and we trust It is like walking into a place and seeing old friends. Mona always takes great care of our car and if she is not available Joe steps in and we trust both of them so much. More
by Beckie
January 13, 2017
Excellent!!! My 2017 MKC had a real annoying squeak emanating from everywhere. Eric and Dwayne took the time to make sure the problem was found and fixed correctl My 2017 MKC had a real annoying squeak emanating from everywhere. Eric and Dwayne took the time to make sure the problem was found and fixed correctly. Thank you soooooo much More
by E&D Gray
Employees Worked With
Eric Dyer
January 13, 2017
great I purchased an oil change and alignment. I had never been there before but they come highly recommended from my dad. The only issue that I had is th I purchased an oil change and alignment. I had never been there before but they come highly recommended from my dad. The only issue that I had is that I forgot my coupon for the service and instead of offering to let me bring it back and refund it I was told that I could use it next time. I don't plan on having any other service down anytime soon and it will expire. I've never had a company issue coupons and not trying to work with you. More
by piddge1353
Employees Worked With
Patrick Sandy
