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Klaben Ford Lincoln - Service Center

Kent, OH

4.9
5,511 Reviews
Call Service Center (330) 673-3139

5,511 Reviews of Klaben Ford Lincoln - Service Center

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August 13, 2025

25000 miles and I need new tires, not at all pleased with this. This will figure in on next vehicle More

by fvaudrin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Thurman Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 13, 2025 -

Klaben Ford Lincoln responded

Thank you for taking the time to post your review and for the honest as well as candid feedback. We share this with our entire team and reflect on its content for key takeaways allowing us to empathize and then apply to our customer first business model. After reading your comments and reviewing your file, there were some questions raised for us to review, look further into and provide further explanation on. I’m sorry I was unable to reach you by phone/text today. Might I have a few more minutes of your time at your convenience to gain additional insight and work towards a resolve you are comfortable with? We look forward to restoring your confidence in your investment, not just with your vehicle, but the Klaben team. Thank you again for your feedback. I and the entire Klaben team remain at your service. Tom Alcorn – talcorn@klaben.com

August 13, 2025

I have bought cars and trucks form Klaben over the years and they always treat you right. In the service dept. Joe French is my go to man he well informed and he knows his cars and trucks. GO JOE. Dav More

by Davidlcicci
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
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August 12, 2025

Thanks for fitting in both our vehicles back to back to make it convenient for us with our busy schedules. More

by Bob15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Thurman Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
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August 08, 2025

Great, efficient service, and very professional. Highly recommend them for all your automotive services & repairs. More

by tkjohnson0802
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
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August 07, 2025

The work was very good. The car looked like new. Chris was very helpful keeping me updated. More

by toman1664
Service Price Transparency
Workmanship
Recommend Dealer
Yes
Employees Worked With
Chris Fritz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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August 07, 2025

I've received the best service at Klaben. Gavin has always gone the extra mile to make sure my experience is a good one. Gavin is professional, polite, and keeps me informed on the progress o More

by equusklear
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gavin Fano
5.0
This rating includes all reviews, with more weight given to recent reviews.
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August 04, 2025

Rob Simon did an outstanding job of keeping me informed as to the status of my vehicle repair. Rob was professional, courteous, and very accommodating. Another one of the many reasons I have been a Klaben More

by Rick58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Simon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Thurman Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler Gilles
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August 04, 2025

Very helpful and informative on all the needs I had. I will use their services in the future. More

by fultzjj12
Recommend Dealer
Yes
Employees Worked With
Rob Simon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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August 04, 2025

Very professional as always. Kim Wolfram is the best!!! Identified the steering problem and remedied it while I waited. More

by BOGGSE1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
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August 02, 2025

Joe kept us updated on my car. Had it detailed and it looks great. very pleased. More

by pebbled1053
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
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