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Klaben Ford Lincoln - Service Center

Kent, OH

4.9
5,335 Reviews

5,335 Reviews of Klaben Ford Lincoln - Service Center

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November 17, 2023

Joe is always very courteous. He is friendly and service minded. Very informative. Clearly explained what was being done and the cost. More

by LENASAMUELSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 15, 2023

I already reviewed my work done at Quick Lane I dont see any reason to do it again,. More

by gedaddy10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alisea Kight
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 14, 2023

Service representative was polite and very willing to answer any questions. Appointment was for normal maintenance and on initial check it was determined that a new battery was required. I would recommen More

by ycarino
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 14, 2023

He was very informative and let me know exactly what was going on. He was very pleasant and helpful. More

by scorpion1828
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Van Hoose
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gavin Fano
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 13, 2023

Shelby is amazing. Never makes never makes me feel stupid even with my weird requests. Always up front with possible costs. More

by gabbey8480
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelby Wiley
November 11, 2023

Sean went above and beyond to regain my business. Every aspect was perfect from valet pick up and return, keeping me informed and then follow up. Shelby did call to introduce herself. This was they s More

by staci98
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Bradford
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 10, 2023

They didn’t up the sticker price during COVID and their service has been spot-on and done in a timely manner. Mike Brandvold and Louis Polos are top notch. More

by hawkman33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 10, 2023

Gavin was great. Very helpful and cheerful. Made sure I understood everything and answered any questions. More

by Amurphy927
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gavin Fano
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 10, 2023

Mona is very polite and is very good at what she does. She keeps you informed on the what is going on and if something else needs to be done. I have not dealt with anyone else there she is good More

by sueanng
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 09, 2023

Can’t say enough about the mobile service Cole Mathis was the technician and was great took great care of my ride ! A couple of my #Warranty issues. Thanks, Cole More

by vanschoickkurt
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Cole Mathes
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