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Klaben Ford Lincoln - Service Center

Kent, OH

4.9
4,731 Reviews

4,731 Reviews of Klaben Ford Lincoln - Service Center

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November 21, 2022

FAST service! They got my tires fixed and got me back on the road. Really courteous service! More

by Jeepguy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Webster
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 18, 2022

Very happy with the sales and service departments! They have no problem going the extra mile to accommodate my needs! Even those who aren’t directly involved my needs, will ask if they be of any ass More

by td46
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JC Crawford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Schultz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Simon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Burghardt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shelby Wiley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Denise Miller, Jonathan Dilts
November 17, 2022

Good service. It didn’t take very long and they had it ready very quickly. More

by ziskapk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario Palomba
November 14, 2022

Kim checked me in efficiently and the work was done as promised. The completed work was explained clearly to me. More

by TSCHMIDL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 14, 2022

Mario is so nice. He explains everything in detail. He definitely is a asset to your company. More

by Dconley72807
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario Palomba
November 14, 2022

I had an appointment on a Wednesday at 7:15am and my truck didn't get diagnosed until 4-4:30 pm that day. After the diagnosis, the team did well to get my truck finished in a reasonable timeframe. I a More

by Brownta24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Bradford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 14, 2022 -

Klaben Ford Lincoln responded

Thank you for taking the time to share your honest feedback and for the positive marks left. We do share these with our entire team and reflect on its content as we continue working towards providing our guests with the level of service they deserve. After reading your comments it was clear we let you down and created an inconvenience for you as well. It was a pleasure meeting you over the phone today and gaining additional insight into your visit. Your kind words for our team were fulfilling to hear and will also be communicated back to them. We appreciated the opportunity to resolve your concern and restore your trust and confidence in our customer first culture. As we discussed please let me know if there is anything else we can assist you with. Thank you again for your candid feedback. I and the entire Klaben team remain at your service. Sean Bradford - sbradford@klaben.com

November 14, 2022

Exceptional service. Kind and thoughtful team. Took time with me to make the right decision about which tires to choose. More

by Reneeswish
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 12, 2022

I have been using Klaben Ford Lincoln for all my vehicle service needs. Pricing, convenience and level of service can't be beat. More

by tojoko62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Schultz
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 11, 2022

While traveling from out of state its good to know that your Ford dealership at Klaben has your back in an emergency. Excellent staff sure helped me out in time of duress. Thanks again More

by tomjoneswv
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 11, 2022

Service was amazing. It gets better every time. They went above and beyond to make sure my appointment didn’t interfere with any part of my life! More

by sudercallie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
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