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Koons Ford of Annapolis
Annapolis, MD
1,982 Reviews
Proudly Serving Our Community Since 1969.
Everyone at the Koons Ford store and the Koons family want to very simply just say thank you.
We appreciate your business and will continue to persevere to earn your business and friendship. We understand the changes that have turned your vehicle purchase from just needing something to drive to work, to purchasing a vehicle that is a part of your life and an expression of your self.
The same reasons that have changed why you purchase a vehicle have changed the way we sell vehicles. Competition, variety, technology, and economics, have all made it paramount that we do everything possible to make you want to come to Koons Ford to buy, service and maintain your vehicle.
While things are always changing in our business there are some things that will not change. We will not let any opportunity in our showroom, service department, parts and body department or our business office pass us by without doing everything we can to be at your service.
-Joe Koons
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 9:00 AM - 2:00 PM
Sunday Closed
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Showing 1,982 reviews
October 21, 2026
Beware of trying to sell non needed products without physical checking if bad or not physical checking if bad or not More
by ridgewayf150
Verified CustomerEmployees Worked With
October 21, 2026
Great customer service the wait time was not long. Very good team at the Annapolis Koons Ford located on Riva Road. Very good team at the Annapolis Koons Ford located on Riva Road. More
by LADY0926
Employees Worked With
October 20, 2026
Same day appointment was quick and easy, Staff ensured that my time and money were respected. that my time and money were respected. More
by jmassey2
October 16, 2026
Earl Mosby always provides excellent customer service. In addition, his staff member Jordan Mosby is also great at customer service. In addition, his staff member Jordan Mosby is also great at customer service. More
by dkpatrick1
Employees Worked With
Other Employees :
Jordan Mosby is excellent. Kept me informed and listened to my mention that I had to pick up grandchild from daycare by a certain time. I was so appreciative and glad I have the opportunity to complete this survey.
October 16, 2026
The dealership is friendly and supportive especially the salesperson Charliya Hearns. She is great and informative! salesperson Charliya Hearns. She is great and informative! More
by JAY123CD
October 16, 2026
Service department has always been good. Mike Treas especially, he is great. My only concern would be the cost. The repairs are so expensive. Not the dealership's fault, it is what it is Mike Treas especially, he is great. My only concern would be the cost. The repairs are so expensive. Not the dealership's fault, it is what it is. I am quite satisfied. Kyle More
by KYLENTZ
Employees Worked With
Mike Treas
October 13, 2026
Very nice people. I enjoyed my time with them. And I love my new car I enjoyed my time with them. And I love my new car More
by Judy
Employees Worked With
October 13, 2026
I'm very satisfied with the work quality and communication. The service department is great. communication. The service department is great. More
by SHOREBILLYGAL
Employees Worked With
October 10, 2026
Outstanding service. Knowledgeable, informative and very helpful. Sales person Chris Dugovich was excellent. All personnel were helpful and respectful. Knowledgeable, informative and very helpful. Sales person Chris Dugovich was excellent. All personnel were helpful and respectful. More
by KEWOOD86
