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Koons Ford of Annapolis
Annapolis, MD
1,871 Reviews
Proudly Serving Our Community Since 1969.
Everyone at the Koons Ford store and the Koons family want to very simply just say thank you.
We appreciate your business and will continue to persevere to earn your business and friendship. We understand the changes that have turned your vehicle purchase from just needing something to drive to work, to purchasing a vehicle that is a part of your life and an expression of your self.
The same reasons that have changed why you purchase a vehicle have changed the way we sell vehicles. Competition, variety, technology, and economics, have all made it paramount that we do everything possible to make you want to come to Koons Ford to buy, service and maintain your vehicle.
While things are always changing in our business there are some things that will not change. We will not let any opportunity in our showroom, service department, parts and body department or our business office pass us by without doing everything we can to be at your service.
-Joe Koons
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 9:00 AM - 2:00 PM
Sunday Closed
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Showing 1,871 reviews
June 15, 2026
Generally incompetent. I came in for a regular service, and they replaced a battery and somehow bricked my car for almost a week because they updated systems in the wrong o I came in for a regular service, and they replaced a battery and somehow bricked my car for almost a week because they updated systems in the wrong order. Terrible communication about when it was done. I was told every time I asked it would be finished that day and when it actually was finished, I didn't get a text or call about it. I had to twice to even get someone on the line to ask. Also, I asked them about a cruise control issue and they didn't fix it. I went to get my tires replaced elsewhere and they diagnosed that problem immediately and told me how to fix it More
by htsthns
Verified Customer
June 14, 2026
Mike and the service crew took care of the 100k service on my F150 same day and quickly. on my F150 same day and quickly. More
by SCOTT@JSG1.COM
June 12, 2026
Brandon was easy to work with but the outstanding service from Terri was beyond words. How nice and helpful she is to work with. from Terri was beyond words. How nice and helpful she is to work with. More
by Zan
June 12, 2026
I already completed a review several days ago Please refer to that review for details which I provided refer to that review for details which I provided More
by JMDIEHL
Employees Worked With
June 11, 2026
Great experience from beginning to end. My sales person was very helpful. Great support local and family owned businesses. My sales person was very helpful. Great support local and family owned businesses. More
by PTMBEAN
Employees Worked With
June 10, 2026
Made an appointment for recalls and routine maintainance. When I strived I was told they didn't have parts for recall work. Sixty mile round trip I would have avoided. When I strived I was told they didn't have parts for recall work. Sixty mile round trip I would have avoided. More
by stevo5149
Employees Worked With
Don't know who worked on my truck.
June 07, 2026
Thorough. Pleasant. &hhh&hh hhhh hhhh hhhh hhhj hhhh hhhh hhhhh hhhhh hhhhh hhhhhhhh bhhhhhhh Pleasant. &hhh&hh hhhh hhhh hhhh hhhj hhhh hhhh hhhhh hhhhh hhhhh hhhhhhhh bhhhhhhh More
by powersgorsuch
June 06, 2026
New battery was replaced in my 2019 Ford Escape, May 4, 2026, but my Key fob retuned to me disabled. went back to Service to get it fixed and they said that I had to pay $400 to get it reprogrammed. I trus 2026, but my Key fob retuned to me disabled. went back to Service to get it fixed and they said that I had to pay $400 to get it reprogrammed. I trusted the service department with my key fob. and they returned to me uncensored to unlocking my car doors. Now I have to take the fob apart to unlock my car doors and the alarm goes off every time I have to get into my car. Would you want to have to have your Mom deal with such a mistake and make her pay $400 after paying $300 for the new battery, I entrusted the Service Department to take care of the fob, not dismantle it, More
by ImeldaTrimble2
Employees Worked With
(Marty Horner --7008) And Service Attendant who said I had to $400 to reprogram
June 06, 2026
The best service department I have ever been to. I will always bring my Bronco Sport here. The team is always friendly and knowledgeable. I will always bring my Bronco Sport here. The team is always friendly and knowledgeable. More
by catherine.daras
June 06, 2026
Had oil change done on time, and all the people answer my questions about my Maverick. A very good experience. questions about my Maverick. A very good experience. More
by raypiercy
