Koons Ford of Annapolis

I had scheduled warranty work 3 months in advance. I even called 3 days prior to confirm that I was on the schedule and was reassured all was good. Made arrangements to drop my car off and get a ride I even called 3 days prior to confirm that I was on the schedule and was reassured all was good. Made arrangements to drop my car off and get a ride (both ways) only to be told that my part was on nationwide back order. Was this not known on Friday with my appointment scheduled for Monday. Seems the Ford side should have known this well in advance and rescheduling my service should have been in order, especially since I called to confirm. A big inconvenience and my truck is still not fixed. I should be able to expect more. More

Mosby, Matson, Treas. ..top notch. No xx, no pressure to jump the gun on preventive maintenance - just the facts and recommended action and/or interval services. Somehow, t ..top notch. No xx, no pressure to jump the gun on preventive maintenance - just the facts and recommended action and/or interval services. Somehow, these guys always find a way to leave you feeling like their most coveted fleet owner...even if you're just in for routine stuff on the family daily driver. Great work, gentlemen. More

Mike Treas has proved himself as an excellent service manager. He listens to my concerns, asks me questions, provides a sound recommendation moving forward for my vehicle repairs/maintenance. After vehic manager. He listens to my concerns, asks me questions, provides a sound recommendation moving forward for my vehicle repairs/maintenance. After vehicle analysis, Mike always provides a reliable cost and schedule repair estimate. Mike communicates very well and timely updates me with any unplanned issues or additional repairs/costs. Trusting Mike is very important to me, and that is why I continue returning to Koons Ford of Annapolis. Chester More

Mike Treas and the rest of the service team have always been great to deal with and take great care of my car. been great to deal with and take great care of my car. More

I have had my vehicles serviced at Koons Ford of Annapolis a couple of times and thought the service and price I received was pretty good so I will continue to use Koons until they give me a reason Annapolis a couple of times and thought the service and price I received was pretty good so I will continue to use Koons until they give me a reason not to use their service. More

The person that I paid was very pushy about the warranty. It was not appreciated. It was not appreciated. More

Dealership was eager to sell vehicle, but follow up was awful. Didn’t send my title with all the proper paperwork to transfer vehicle in my name and dealership could care less about handling the problem. T awful. Didn’t send my title with all the proper paperwork to transfer vehicle in my name and dealership could care less about handling the problem. The s ad leman, sales manager, general sales manager all had no call back or follow up to expedite the problem. I also asked for the General Manager but he doesn’t work fridays nor weekends. It seemed very interesting for a Ford/Lincoln Dealer to offer this type of service. Title clerk could care less about expediting the problem. Waiting for title documents to be sent so I can register this car in Florida. Very sad that not one person cared to help. Still waiting. More

My vehicle broke diwn and i had to have it towed to Koons. I didnt have an appointment, but contacted my Service Advisor on a Wednesday hoping they would find the problem and be able to make the repair Koons. I didnt have an appointment, but contacted my Service Advisor on a Wednesday hoping they would find the problem and be able to make the repairs in a timely manner. They did repair my vehicle in a timely manner which was a day ealier than expected and less than original estimate. Great job. More

Service advisor great. Tire rim not sealed as asked slow leak Still leaks, someone else Tire rim not sealed as asked slow leak Still leaks, someone else More

we have a fleet of 28 ford vehicles, primarily because the service dept. doe such a good job, with quality, price and mostly cycle time . we need aour vehicle on the road and be reliable the service dept. doe such a good job, with quality, price and mostly cycle time . we need aour vehicle on the road and be reliable More