Koons White Marsh Chevrolet

Fairly terrible experience here I went in asked Koons service department to check my car for a faulty wheel bearing and to check if either of my tie rods and or ball joints had failed Instead, I Koons service department to check my car for a faulty wheel bearing and to check if either of my tie rods and or ball joints had failed Instead, I got a $2,700 price quote that included a myriad of "scheduled maintenance" related things that had nothing to do with what I brought the car in for in the first place They then quoted a price of $900 to put on two front tires. The exact same two front tires I had put on my car at Sullivan Tire that I had been charged for, including installation, for $450. The price difference reasoning? They were attempting to charge me $500 in labor to put on two tires. Considering Sullivan Tire put on the exact same two tires for $50 in labor, it seemed as though an additional $450 in labor to put on the same two tires was a bit extreme At the end of putting the tires on and getting a front end alignment, they then tell me the car is ready to be picked up. I asked them if my bearings, tie rods or ball joints were looked at and the response was, yeah I think your front drivers side wheel bearing may be off. After they finished the work they wanted to do and long after I asked them to check that particular issue out So to sum up. I went there asking for something specific to be looked at. They didn't look at it. They gave me a quote for nearly $3,000 worth of service related things I never asked them for. They then quoted me $450 more in labor to put on the exact same two tires I had put on for $50 in labor at another tire dealer. And in the end, they never even checked on the things I asked them to check on when I brought the car into their dealership in the first place I then bring my car to a "real" mechanic after leaving Koons and they tell me both my wheel bearings need to be replaced. This again being the thing I brought my car to Koons for in the first place but they didn't want to address that. Instead, they wanted to give me a $3,000 quote of services I didn't need and then followed that winning move up by trying to charge me $500 in labor to mount two lousy tires To say "never go to this dealership for service" would be a gross understatement. Service shops run like these are the worst kind. Not only are they focused solely on trying to quote you on services you don't need while ignoring what you ask them for. When they do actually do what you ask them to, they try charging you $500 to put on two tires other tire dealers, such as Sullivan Tire, do for $50 less in labor. So in other words, Koons is upcharge city when it comes to labor Stay away from Koons Chevrolet. If their service department is run like this, you can xxxx well be sure they aren't very honest when it comes to selling you any vehicles either More

The Koons group are always professional and honest to work with. This is my third vehicle from them and I could not be more satisfied. Special thanks to Lee Dearborn for taking good care of my wife & I. work with. This is my third vehicle from them and I could not be more satisfied. Special thanks to Lee Dearborn for taking good care of my wife & I. More

We’ve now purchased our last three vehicles from Koons Whitemarsh and Buddy Price, and we wouldn’t go anywhere else! Fast, easy, and very accommodating. This is the spot, and Buddy is the man! Whitemarsh and Buddy Price, and we wouldn’t go anywhere else! Fast, easy, and very accommodating. This is the spot, and Buddy is the man! More

Koons Chevy got us out of our dependable but aging Chevy Cruze and into a new Equinox quickly and at a great price! They also gave us generous trade in value for our vehicle. Thank you sales rep Buddy and K Cruze and into a new Equinox quickly and at a great price! They also gave us generous trade in value for our vehicle. Thank you sales rep Buddy and Koons Chevy! We're very happy. More

Everyone i dealt with was so friendly, honest, and no pressure! Unlike any other dealer experience I've had. 10/10 would shop here again. I even drove 2 hours to buy a vehicle this time. Thanks so much, pressure! Unlike any other dealer experience I've had. 10/10 would shop here again. I even drove 2 hours to buy a vehicle this time. Thanks so much, Kayla!!! More

Great service from our salesman, Buddy, and we appreciated transparency throughout the process. Happy with our new vehicle! appreciated transparency throughout the process. Happy with our new vehicle! More

First time buying from Koons White Marsh and it was a great experience. Our salesman, Buddy Price, was awesome. great experience. Our salesman, Buddy Price, was awesome. More

Thanks for always helping us Buddy Price you are the best and we will always be your loyal customers! Thank you to our finance guy, Scott slater! and we will always be your loyal customers! Thank you to our finance guy, Scott slater! More

We’ve been going there for years and have never been disappointed. Good people and good service. Thank you again, Buddy Price. disappointed. Good people and good service. Thank you again, Buddy Price. More

Great service and even better communication. Vehicle was on order and expectations were clearly and concisely relayed throughout the entire delivery. Once on site, staff were warm and welcoming, Vehicle was on order and expectations were clearly and concisely relayed throughout the entire delivery. Once on site, staff were warm and welcoming, and again all sales and documents were clearly explained which allowed for rapid processing. Thanks for the hard work. I'd definitely return. More