Koons White Marsh Chevrolet

I inquired about a vehicle with Kevin. I asked him for a purchase order which shouldn’t take long at all to do. Day after day he kept giving me run arounds “ waiting on my finance manager” I asked him for a purchase order which shouldn’t take long at all to do. Day after day he kept giving me run arounds “ waiting on my finance manager” then told me he’d get it to me the next day for whatever reason. Never heard from him the following day asking minutes later he emails me with a newer year and not the model or color I was interested in. At that point I was never told the car I inquired in was no longer available. I could have been informed that someone else was interested or already going through the process instead I was lead on getting the run arounds for days. Very unprofessional. More

David Letourneau and the entire service staff at Koons Chevy in White Marsh are first class. The customer service experience is unmatched. From the moment you arrive, their communication throughout the Chevy in White Marsh are first class. The customer service experience is unmatched. From the moment you arrive, their communication throughout the entire process, you feel as if their entire team has your back. It's not always fun having to bring a car in for service...life disruption, work, kids, etc. David and the Koons staff get that and make sure they alleviate as much of that stress as possible from start to finish. I bought my car with this team and serviced it here. I will not go anywhere else given the respect and treatment they show their customers. David, thank you and the entire Koons team. More

Buddy is a professional. He is reactive and timely. He works hard for the customer. He is reactive and timely. He works hard for the customer. More

We had the best experience buying our vehicle from Buddy Price. He is a great salesman and this was our 4th vehicle we bought from him. Will always come back to him for purchases. Price. He is a great salesman and this was our 4th vehicle we bought from him. Will always come back to him for purchases. More

Buddy was fantastic to work with! He was extremely patient, knowledgeable, and went above and beyond to ensure we were educated about our purchase. He was extremely patient, knowledgeable, and went above and beyond to ensure we were educated about our purchase. More

From the time I received a letter notification from GM till I got my truck back, Koons was great to deal with. Scheduling the appointment was quick and efficient. Drop off was a breeze and pick up was per till I got my truck back, Koons was great to deal with. Scheduling the appointment was quick and efficient. Drop off was a breeze and pick up was perfect. The service was for a software update and the truck seems great so far. For some odd reason my truck did have an additional 8 miles more on it than when I dropped it off More

Kelvin, Chris and Scott were very helpful with my new truck purchase and trade in. truck purchase and trade in. More

I have to bring my car back to the dealership because they couldn’t cut the new keys for the car. Please call me when you’re able to fix this problem thanks they couldn’t cut the new keys for the car. Please call me when you’re able to fix this problem thanks More

Very satisfied was seen at the appointment time and they started on my vehicle right away started on my vehicle right away More

Got a fair deal on the Equinox and they worked hard to make sure I was satisfied. . make sure I was satisfied. . More