Koons White Marsh Chevrolet

Purchase of 2020 Chevy Traverse Premier My wife and I would like to take this opportunity to personally thank John Spahn (Sales), Stacy (Finance) personally for thier professionalism, My wife and I would like to take this opportunity to personally thank John Spahn (Sales), Stacy (Finance) personally for thier professionalism, expertise and understanding. We were given the run around from AutoNation and Jerry's Chevrolet both of the visits were regretable. I will be honest and say our credit scores were not the best mine's in the late 500's and my wife's in the mid range 600's and we owed $15,000 on our current car. We were about to give up until John called and asked us to give him a chance. I was very pessimistic but my wife loved his plasant optimistic demeanor on the phone. I had become frustrated with all the sales pitch rhetoric. John and Stacey insured us the best effort would be made to put us in the car of our dreams. John/Stacey had all the paper work completed when we arrived and only the finance paper work had to be signed.In and out in about 90 minutes! How awesome is that! We were very impressed with their work ethics and WE DROVE AWAY WITH A 2020 CHEVY TRAVERSE PREMIER!!!!! The entire experience at Koon's in White Marsh was phenomenal. Congrads Koon's of White Marsh on another 5 STAR rating!!!! Fully Satisfied Customers of Koon"s for Life!!!!!!!!!!! Preston & Layla Holloway More

Amazing Customer Service Our saleswoman Rebecca was amazing. She was super responsive, answer every question we had and made sure our whole care buying experience went smoothl Our saleswoman Rebecca was amazing. She was super responsive, answer every question we had and made sure our whole care buying experience went smoothly. The vehicle was exactly as listed and was a great price. More

Koons White Marsh Chevrolet Rocks!!! Koons White March Chevy and salesman Buddy Price made buying a new truck a pleasure. No one could touch their Wow Price. Also we drove 2 hrs there and Koons White March Chevy and salesman Buddy Price made buying a new truck a pleasure. No one could touch their Wow Price. Also we drove 2 hrs there and three hours back just for their prices, reputation and reviews of Buddy Price himself. Buddy promised there would be no surprises or pressure and he kept his word:) Highly recommended. Oh, and no xxxxxxxx/scam fees other dealers try to charge! This purchase was definitely worth the drive! Dave & Dawn Adsit More

Worst customer service I’ve ever experienced in regards to the service department. No one takes accountability for their actions and they do not care about your time or any inconvenience they cause. Brough to the service department. No one takes accountability for their actions and they do not care about your time or any inconvenience they cause. Brought my car in to have the bumper fixed, was very specific about this issues with the service managers, and I was ignored. Came to pick up my vehicle to find that it was not fixed properly which I was not surprised about. After talking with Tommy they rescheduled to fix the same problem again and barely apologized making up excuses. Was told very specifically it would take 30 minutes to fix and scheduled me for 9am a few days later. Once I came to check in I was told by the same person, Tommy, who told me 30 minutes that it would now be 45 and instead of telling me that it changed because the person who was supposed to fix it was running late, he rudely insisted as he mocked my words that he said 45 minutes on the phone, which was a blatant lie. He was pretentious, rude, and dismissive. Regardless, terrible customer service in the service department and it makes me wish I would have purchased my vehicle elsewhere. More

BUYING EXPERIENCE - REBECCA WILSON Rebecca was awesome and so accommodating. She took the stress out of the process and really simplified everything. Down to earth and professional. She Rebecca was awesome and so accommodating. She took the stress out of the process and really simplified everything. Down to earth and professional. She did a fantastic job for us as well as representing her company with class and professionalism. More

Great service! I had a great experience buying my car at this dealership. Rebecca especially was very friendly and professional. They were able to answer all my ques I had a great experience buying my car at this dealership. Rebecca especially was very friendly and professional. They were able to answer all my questions and made the entire process simple. Highly recommend! More

Very good experience Great communication and very helpful in every step of getting my car. Buddy helped me get a great deal on my car and have a great experience at koons. Great communication and very helpful in every step of getting my car. Buddy helped me get a great deal on my car and have a great experience at koons. More

Gordy is the BEST! One thing my husband and I aren’t really fond of is feeling pressured into making a decision or feel like we’re being talked into a purchase. We have One thing my husband and I aren’t really fond of is feeling pressured into making a decision or feel like we’re being talked into a purchase. We have purchased 3/4 of our cars here! Staff is always amazing. Today was an unexpected buy but Gordon McCain made sure we got what we absolutely wanted! Thanks so much Koons! More

Excellent experience When you remember your experience a month later and take time to write a review you know the service was great. Rebecca “Becca” was warm friendly & s When you remember your experience a month later and take time to write a review you know the service was great. Rebecca “Becca” was warm friendly & served pumpkin spice coffee. At the end of the transaction I found some serious defects in the leather....no problem Rebecca called the leather wizard and it looks as good as new. I love my Altima! Thank you! More

This is my third time at Koons white marsh and is always a pleasure because the service or sales make me feel welcome in this beautiful building a pleasure because the service or sales make me feel welcome in this beautiful building More