Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Koons White Marsh Chevrolet - Service Center
White Marsh, MD
128 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
128 Reviews of Koons White Marsh Chevrolet - Service Center
Sort by
April 24, 2020
Nick Chapman is a wonderful addition to the Koons Family. He went above and beyond to keep a loyal customer happy today. I've purchased 6 cars at Koons Chevrolet already and because of the great customer ser He went above and beyond to keep a loyal customer happy today. I've purchased 6 cars at Koons Chevrolet already and because of the great customer service Nick Chapman showed me today (4/24/2020) I will purchase many more cars from this dealership. Plus I will tell family and friends that this is a great dealership to do business with. Thank you Nick Chapman..... More
by Fred in Bel Air
Employees Worked With
Helpful March 16, 2020
I have brought my car here at the Koons in Whitemarsh and at 1 st had great service. The past year have had the absolute worst service. I talked to them since I have had to bring my car back 3 times for the at 1 st had great service. The past year have had the absolute worst service. I talked to them since I have had to bring my car back 3 times for the same thing and they can’t seem to give me a good or correct answer. I bought the tire protection plan that I had to make them aware of since they have continued to try to charge me 49.99 every time to fix a tire they never even checked any warranty’s and if you don’t question they would try to charge you. Totally unacceptable in my eyes that should be the 1 st thing you do for your customer before saying anything is wrong with it! Just customer service 101!!! So back for a 2 Nd time in 1 week about the same thing I have had it here for 3 times in 3 months tire sensor saying low air. Every time I bring it in they say the sensor is wrong and adjusted something and plug a tire the last time that had a nail in it and tried to charge 49.99 until I said I had tire protection. Today I was told that the reason things have been not do good here lately since I made a complaint was because since they have such good reviews people are bringing there cars here to the Whitemarsh koons because they have the better reviews and now their workers are spread thin! I told them I brought my car from them that maybe they should consider that!! It has been an awful experience and they truly don’t care. I took 2 vacation days from work because last time they could not get to my car even knit dropped off the night before and it took 2 days to just find out the problem and they could not give me a lender for me to get to work! Once 1 complained the manager said they could give me a lender and he didn’t understand why they didn’t explain that to me . I guess they didn’t explain it just like they don’t check your warranty’s. So maybe your car buying experience was good but service is a whole other ballgame!! More
by Gillespiemom521
February 18, 2020
Best exp I have had shopping for a new car. Took some time because they made sure I was in the right truck. Encouraged me to get the vehicle I wanted. Found what I was looking for and was able to secur time because they made sure I was in the right truck. Encouraged me to get the vehicle I wanted. Found what I was looking for and was able to secure it from out of state on a Holiday weekend. Never felt rushed or pressured, treated awesome by all employees. Followed up quickly. More
by Bz1223
January 05, 2020
I can't say enough at this point about the staff at Koons. Patient, attentive, kind. Long story short and details aside, George was incredibly kind and informative while my vehicle was being serviced a Koons. Patient, attentive, kind. Long story short and details aside, George was incredibly kind and informative while my vehicle was being serviced after a few hiccups were noticed post-purchase. Rich DeMarco went above and beyond to make sure I was taken care of. I was super nervous after purchasing the vehicle, as it had been 10 years since I pirchased one of my own. I couldn't recommend Koons more. They follow up and keep to their word. Buddy, George and Rich....THANK YOU. More
by Shell7407
December 11, 2019
Worst customer service I’ve ever experienced in regards to the service department. No one takes accountability for their actions and they do not care about your time or any inconvenience they cause. Brough to the service department. No one takes accountability for their actions and they do not care about your time or any inconvenience they cause. Brought my car in to have the bumper fixed, was very specific about this issues with the service managers, and I was ignored. Came to pick up my vehicle to find that it was not fixed properly which I was not surprised about. After talking with Tommy they rescheduled to fix the same problem again and barely apologized making up excuses. Was told very specifically it would take 30 minutes to fix and scheduled me for 9am a few days later. Once I came to check in I was told by the same person, Tommy, who told me 30 minutes that it would now be 45 and instead of telling me that it changed because the person who was supposed to fix it was running late, he rudely insisted as he mocked my words that he said 45 minutes on the phone, which was a blatant lie. He was pretentious, rude, and dismissive. Regardless, terrible customer service in the service department and it makes me wish I would have purchased my vehicle elsewhere. More
by Diannapunte62213
Employees Worked With
Tommy
September 27, 2019
Service department...not Scheduled a 3 o’clock oil change and tire rotation was told it would take an hour and a half okay period I got somewhere to be before 6 o’clock that’ Scheduled a 3 o’clock oil change and tire rotation was told it would take an hour and a half okay period I got somewhere to be before 6 o’clock that’s fine. left Dealer at 6 o’clock More
by Joe
Employees Worked With
MICHEAL moore
April 03, 2019
Needed my keyless entry fixed was not working at all. This is my 2nd Chevy I've bought since dealing with Koons Chevy Service... I have always been completely satisfied! I want to give a shout out to Geor This is my 2nd Chevy I've bought since dealing with Koons Chevy Service... I have always been completely satisfied! I want to give a shout out to George Zaharioudakis for helping me out today... Definitely A+ service! Awesome Service Rep. 😊 More
by Nacho
Employees Worked With
George Zaharioudakis
February 12, 2019
Great! We spent some time chasing a start stop issue with our 2018 Cruze. Brian Hastmann took his time to explain everything (twice actually, once to me and We spent some time chasing a start stop issue with our 2018 Cruze. Brian Hastmann took his time to explain everything (twice actually, once to me and once to my mother). He looked into possible bulletins and was even able to squeeze us in on a busy Saturday to get the car looked at. Brian left no stone unturned when it came to finding out the issue with our car. I will always go to Koons Chevrolet because of Brian! More
by Lauren.Strine
Employees Worked With
August 18, 2018
Brian is the best I have known Brian to a long time time and every time he does and outstanding job by being very professional, friendly, and knowledgeable . He is very I have known Brian to a long time time and every time he does and outstanding job by being very professional, friendly, and knowledgeable . He is very personable and cares about your needs and always goes out of his way to make sure things are done the way you want them. Thanks Brian for always being on point . More
by Nourab43
Employees Worked With
August 14, 2018
Above and beyond normal service. Lauren Strine and Casey Adkins helped me get my car repaired on a Saturday since this is my only vehicle. They could have made me wait until Monday si Lauren Strine and Casey Adkins helped me get my car repaired on a Saturday since this is my only vehicle. They could have made me wait until Monday since I didn’t have a appointment. But these two worked together to get my car back to me Saturday. I would compare these two as the chic fil a on car service. They were very friendly and compassionate to my needs. More
by Big A 0018
Employees Worked With
Casey Adkins, Lauren Strine
