Kundert Volvo of Hasbrouck Heights

Train wreck experience - stay away from Kundert I purchased an S60 from Kundert as an out of state buyer. From the moment I set foot in the dealership to sign the paperwork and pick up the car, my e I purchased an S60 from Kundert as an out of state buyer. From the moment I set foot in the dealership to sign the paperwork and pick up the car, my experience was abysmal and required over 10 phone calls and 20 emails with the dealership to resolve. See a summary below. When signing paperwork, Finance Manager Marc Butofsky attempted to strong-arm me into a higher interest rate than what I had previously qualified for based on my application. There was a clear attempt to breeze over numbers quickly and take advantage of a young buyer and it took 15 minutes of confrontation for Marc to provide me with the lower interest rate for which I had qualified. I then had a nightmarish experience in getting my plates and registration mailed to my out of state address. A week prior to my temporary plate expiration, Sales Manager Ralph Vigorito lied over the phone, stating that my permanent plates were being tracked through the mail and would arrive in time. A few days later, he lies again saying that he has arranged for new extended temporary plates to be sent in time for the expiration date. Neither of these things ever happened, and I later found out that my plates were not even shipped until a day after the temporary plate expiration. Additionally, the day after the plate expiration, Ralph Vigorito guarantees that my permanent plates will arrive by 10 AM the next day and that a signature would be required. I took a half a day off from work to receive this shipment, which did not end up arriving until 9 PM that night (and it turned out that a signature was not even required). As a result of the incompetence of Kundert employees, I missed a half a day of work and was forced to go out and rent a car for 2 days in order to make my commute after my temporary plates expired and before they sent the permanent ones. Direct quote from Ralph Vigorito: "This happens all the time, we usually just pay the tickets for customer's unregistered vehicles." Kundert actually directly advocated me to drive my car illegally in the interim period while they got around to processing my registration paperwork (which they had 30 days to do). To their credit, Erin Kundert graciously agreed to cover my rental transportation costs during the unregistered period, which I greatly appreciated. However, Erin had also agreed over the phone to reimburse in full my motor vehicle fee and did not follow through on this. When I received the check in the mail, the reimbursement was only for a portion of the fee. All told, I spent close to 8 hours of personal time to extract information from this dealership on something that should have been provided to me automatically and without issue. Both Marc and Ralph were confrontational at times and Erin did not fully follow through on her promise to make it right. Unfortunately my family will be looking elsewhere to purchase our 7th Volvo when the time comes. More

Great Experience The entire car buying process was easy and pleasant. Bernie at Kundert made everything easy. He was straight forward and easy to speak with. I appreci The entire car buying process was easy and pleasant. Bernie at Kundert made everything easy. He was straight forward and easy to speak with. I appreciated the time he gave me to think about the decision instead of trying to force the purchase like other dealerships. More

Jay was amazing and so was the dealership Jay understood my needs and worked in getting me everything without being pushy. He made me feel very special as his customer and the experience of Jay understood my needs and worked in getting me everything without being pushy. He made me feel very special as his customer and the experience of getting my car for the dealership was so easy. More

Service Dept The service dept was friendly, professional and accommodating to my needs, I recommend using this dealership for sales and service, all employees care The service dept was friendly, professional and accommodating to my needs, I recommend using this dealership for sales and service, all employees care about providing top quality customer service More

2019 Volvo Mr. Cruz was professional and very in tune to what my needs were in leasing a new car. He knew exactly what I wanted and he delivered on all counts. Mr. Cruz was professional and very in tune to what my needs were in leasing a new car. He knew exactly what I wanted and he delivered on all counts. This was my second lease with Mr. Cruz and he treated my wife and I like a member of his family. We dealt with a friend not just a salesperson. I would recommend him and Kundert Volvo to anyone looking for a new car and a great deal. More

Efficiency and Professionalism I had a large service scheduled at 75K. My S60 was done before the afternoon and purrs like a kitten now. Shuttle service was fast and easy. I had a large service scheduled at 75K. My S60 was done before the afternoon and purrs like a kitten now. Shuttle service was fast and easy. More

Excellent Service for our XC60 We have been taking our Volvo XC60 to Kundert Volvo since 2012 for service and we are happy with the service we receive. Our XC60 had a water lea We have been taking our Volvo XC60 to Kundert Volvo since 2012 for service and we are happy with the service we receive. Our XC60 had a water leak recently from the windshield and the leaking water also burnt out the center control unit. The dealership took care of it by contacting Volvo to get the windshield resealed and the control unit replaced. We were provided with a loaner car while the repairs were done which was a life saver for us. Mike and Mike Jr. were very helpful and polite throughout the whole process. Billy Kundert Jr. personally reached out to us to make sure that everything was completed properly. Vicdan More

Bernie is the best I having leasing Volvo cars for many years and one of the reasons is for the good service and recommendations provided by Bernie Valentinetti. He is I having leasing Volvo cars for many years and one of the reasons is for the good service and recommendations provided by Bernie Valentinetti. He is the best!! More

worst experience at any dealer or auto shop ever This is without doubt the worst experience I have had at any auto dealer or auto mechanic! They must have a lot of business given the indifference This is without doubt the worst experience I have had at any auto dealer or auto mechanic! They must have a lot of business given the indifference with which I was treated. Had a 9 AM appointment for my 10,000 service at maximum a one hour job- three hours later the car hadn't even been taken in and they couldn't give me a time for when it would be taken in. At that point I just left and will take my business elsewhere in the future. I get that it was the day after a snow fall and they were short handed. But was it too much to ask that they send an email telling their clients that the wait would longer than normal given the weather and that we might want to reschedule. As it was I made a considerable effort to keep my side of the bargain by arriving for my appointment on time. More