Laird Noller Ford Topeka

Terrible customer service I had a recall that needed a quick fix and was told to bring my car in early in the morning. I walked into the service office and four guys were worki I had a recall that needed a quick fix and was told to bring my car in early in the morning. I walked into the service office and four guys were working away at their computers and it took about 4-5 awkward minutes before I was even acknowledged! Then when I picked the car up in the afternoon, I got the exact same treatment. I was then directed to see the cashier, so I walked up and she was taking some notes and it took her a good minutes to minute and a half to finish her notes, stuff them in a file and then ask how she could help me. No, “I’ll be with you in a moment” nothing. I am sure she was aware I was there. Then I was given a receipt and sent back to the service center where someone would bring my car to me. It took nearly 10 minutes for my car to be brought to me, although I could see it parked just outside the doors and I could have easily walked to it and moved forward with my day. Terrible experience!! Avoid the service department at all costs unless you enjoy rude employees and bad customer service. More

Excellent Very professional dealers. Efficient buying process. Gene Glass was extremely knowledgeable and a pleasure to work with. Our entire experience was exc Very professional dealers. Efficient buying process. Gene Glass was extremely knowledgeable and a pleasure to work with. Our entire experience was excellent from start to finish. More

Needed battery Rick is very professional and so very nice and also trustworthy! It is always a pleasure working with him. We will definitely be back to have our veh Rick is very professional and so very nice and also trustworthy! It is always a pleasure working with him. We will definitely be back to have our vehicles serviced at Laird Noller More

Excellent I want to wear normal Ford twice once to get a set of tires and oil change and the second time I had car trouble both times they dealt with me very ex I want to wear normal Ford twice once to get a set of tires and oil change and the second time I had car trouble both times they dealt with me very expeditiously and very friendly I was very pleased with the service More

Airbag Replacement They did the job when they said they would The shop was clean and well organized They may be should have cleaned the smudges off of the inside They did the job when they said they would The shop was clean and well organized They may be should have cleaned the smudges off of the inside of the windshield overall the experience was very satisfying ford took care of the problem thank you More

Excellent service and great opportunity for the family to save money .excellent parts and sales to back up the service department, great job and have a nice day and great opportunity for the family to save money .excellent parts and sales to back up the service department, great job and have a nice day More

Used Car Purchase Sales person and finance person were very attentive to our needs. Worked hard to earn our business and ensure we were satisfied.it was a good experien Sales person and finance person were very attentive to our needs. Worked hard to earn our business and ensure we were satisfied.it was a good experience. Rick Vandonge has always went above and beyond to meet our service needs! More

Great service He made sure I had loaner car to drive . He also helped me get my insurance involved and take care of the problem when my car was struck by lightnin He made sure I had loaner car to drive . He also helped me get my insurance involved and take care of the problem when my car was struck by lightning . More

Airbag Replacement It took Ford (corporate) almost two years to get the parts, but once they did, Laird Noller got it installed quickly. Good job Laird Noller. It took Ford (corporate) almost two years to get the parts, but once they did, Laird Noller got it installed quickly. Good job Laird Noller. More

Well done! Service to repair a traction issue was diagnosed accurately and repaired properly and promptly. Scott was sincere and professional in his communicati Service to repair a traction issue was diagnosed accurately and repaired properly and promptly. Scott was sincere and professional in his communications with me. Thank you. More