Lake Ford - Service Center

Lake Ford responded

We’re very sorry to hear about your recent experience and truly regret the frustration it’s caused. Waiting weeks for a major repair only to encounter another issue so soon after is understandably upsetting, and your concerns about communication and accountability are not something we take lightly. Have these concerns been discussed with our service manager? If not, we’d really appreciate the opportunity to speak with you directly and work toward a resolution. Please let us know if it’s okay for someone from our management team to reach out, or feel free to contact us at 414-281-6100 at your convenience. We’d like to understand more about what happened and see what we can do to help make this right.

Taylorrossey responded

I already spoke with your service manager — who admitted there were issues but still refused to help. After paying over $4,600 and waiting seven weeks, my transmission failed within hours of pickup, and I was told I’d have to pay another $3,400 for a second repair. I was told to have it removed from Lake Ford and towed back to my house, and it’s now sitting in my driveway completely inoperable. If this is how your team handles customers, I genuinely hope the owner is aware — because it’s unacceptable. If you need to reach me. Here is my email- taylorrossey@gmail.com I will not be taking phone calls.

Lake Ford responded

Thank you for your feedback. We're sorry to hear about your frustration and truly understand how disappointing it can be to experience issues with a vehicle, especially when it has relatively low mileage. Regarding the $190 diagnostic charge, this fee is not just for retrieving a code. It covers a comprehensive diagnostic process performed by our certified technicians. That includes connecting the vehicle to advanced diagnostic tools, conducting system inspections, running tests, and interpreting the results to accurately identify the root cause. This approach helps ensure we’re addressing the issue correctly, rather than guessing or replacing parts unnecessarily. As for the vehicle itself, we do our best to thoroughly inspect and recondition all used vehicles before putting them up for sale. However, as with any pre-owned vehicle, we can't always predict what repairs might arise down the road. We understand your concerns and we’re always here to help if you'd like to discuss your vehicle’s condition or potential repair options further. Please feel free to reach out to us at 414-281-6100, we’re happy to answer any questions and provide support however we can.

Lake Ford responded

Thank you for taking the time to share your experience. We’re very sorry to hear that your concerns weren’t fully resolved, especially after you made the effort to clearly explain the issue. That’s certainly not the level of service we strive to provide. We’d really like to make this right. Have you had a chance to speak with a manager about your experience? If not, we’d appreciate the opportunity to review your visit in more detail and work toward a solution. Please feel free to reach out to us directly at 414-281-6100 so we can help. Thank you again for your feedback, it helps us improve.