Lakeland Volkswagen

I tried to reach out to the dealership but no response. I took my car in on July 29th for a recall and a repair. While the car was in they pulled the old try to sell you extra stuff, first was wipers, they I took my car in on July 29th for a recall and a repair. While the car was in they pulled the old try to sell you extra stuff, first was wipers, they said they were shot and needed all three. I had replaced all three 2 days before the service appointment, they said ohh ok, really?? then of course the air filter but at this point i said no. They did not have the parts for the recall and had to be ordered. On my way home stopped at auto zone and picked up an airfilter and replaced it..... Fast forward to the return appointment, Brought the car back August 18th for the recall. This time they said my rear wiper needed to be replaced (3 weeks old at this point) and said my air filter was bad and needed to be replaced. (Also 3 weeks old) i laughed and told her this, she smirked and walked away. Trust is a big thing with a car dealership and so far this dealer can not be trusted. Even the lady next to me said the same thing, she had brakes done an appointment before and they came out trying to sell her brakes again. The service manager needs to reel this shop in, (unless he is in on it) More

Dominic Bailey is awesome. I really appreciated working with him and Larry. Would deal with them again. I really appreciated working with him and Larry. Would deal with them again. More

The service center employees are incredbily ignorant and do a poor job. When I arrive I typically stand there for 5 minutes until someone finally talks to me. I live 45 minutes away and this is the closest do a poor job. When I arrive I typically stand there for 5 minutes until someone finally talks to me. I live 45 minutes away and this is the closest VW dealership. One visit I was told the repair would not take long and ended up being there 5 hours and was never told about the car service, I even had to come back the next day as the car wasn't ready and waited another hour, I asked why the car wasn't ready and it had apparently been sitting outside ready for who knows how long. Employees have no knowledge of car mechanics. Everytime I go I end up having to spend $1000 and get a bunch of optional services for overpriced minor items like key battery replacement/wiper replacement, and they always include brake pad, tire rotation every visit, just trying to scam me out of as much money as possible. I'm spending $1000 and you can't replace a battery in my key for free much less charge me $20 for it is beyond insulting. The cost to put a tire on a rim was $150 one trip. If you ask the employees about a service they give a convoluted non-sensical answer. I owned a Pasat before my current VW and had very few issues, while the new car seems to have an engine light every 2 months and costs several hundred dollars to fix. The Orlando dealership I used to go to is so much better but since I live in polk county I have no choice but to go to the lakeland dealership. This dealership is a bunch of scam artists and I will never buy a volkswagen again because of how awful this dealership is and I will go to a specialty mechanic closer to me for service from now on. More

From Michelle to Dominic to Larry, service was amazingly fast and simple! Deal was done via phone and text and upon arrival to the dealership, was out the door in an hour and a half a very happy customer! C fast and simple! Deal was done via phone and text and upon arrival to the dealership, was out the door in an hour and a half a very happy customer! Can't wait to deal with them again in the future! More

Great Experience! We had a wonderful experience purchasing our new Atlas! A big thank you to Dominic for making the entire process quick, easy, and stress-free. The We had a wonderful experience purchasing our new Atlas! A big thank you to Dominic for making the entire process quick, easy, and stress-free. The staff was friendly, knowledgeable, and very informative throughout the process. We truly appreciate the great service and will definitely be back for future purchases. Thank you again, Dominic! More

Horrible experience they didn’t even know my car was there until I called to ask the status of my car. Then they thought my car was there for maintenance when it was there for problems. Then they didn’t there until I called to ask the status of my car. Then they thought my car was there for maintenance when it was there for problems. Then they didn’t have me down as having an appointment when I spoke to the supervisor and she is the one who told me to bring the car in. I have been a loyal customer for years but I think when my lease is up I will be going somewhere else because I have never ever had so much problems with Volkswagen like I do now. And I’m very disappointed with everything. More

Great communication, very helpful, Matthew was exceptional with his customer service and all around they were a great dealership to work with. They were honest, upfront, and went out of their way exceptional with his customer service and all around they were a great dealership to work with. They were honest, upfront, and went out of their way to provide great service. More

Everyone was amazing! It didn’t take long to sign any of the papers. Alexis and everyone else had everything ready for me to go once I got to the dealership. It didn’t take long to sign any of the papers. Alexis and everyone else had everything ready for me to go once I got to the dealership. More