Lakeland Volkswagen

It was my first time getting my car serviced there and the service was great the service was great More

I am extremely grateful for the help you gave me with my used car purchase online from Craigslist. Your inspection of the vehicle showed me everything needed to be fixed to insure the safety of my wife and used car purchase online from Craigslist. Your inspection of the vehicle showed me everything needed to be fixed to insure the safety of my wife and friends and the long use of this luxury vehicle. Anthony is an outstanding representative of your service department and we wish all of you great success 2021 and beyond. Thank you very much!!! Cindy and Ken More

Dealership as a vendor is ok. Service not too much. Identical service labor price increase from $77 in 02/21 to $98 in 10/21. I could not get an explanation why. Service department is under staffed Identical service labor price increase from $77 in 02/21 to $98 in 10/21. I could not get an explanation why. Service department is under staffed More

Overall good purchase experience. Right vehicle at a good price. My sales agent Trey was awesome. Let's resolve the door ding issue and give you 5 stars. good price. My sales agent Trey was awesome. Let's resolve the door ding issue and give you 5 stars. More

I had a pleasant experience with friendly and timely staff. Nice waiting room while service was performed. staff. Nice waiting room while service was performed. More

I’ve dealt with a ton of dealerships over the years, but the folks at Lakeland Volkswagen are at the top of my list for customer service, quality of service and overall value. Not only do they treat you lik the folks at Lakeland Volkswagen are at the top of my list for customer service, quality of service and overall value. Not only do they treat you like a close friend, their attention to detail and true compassion makes them just like family! More

Very responsive, quick and friendly. Smaller dealership however more helpful compared to many of the larger ones. however more helpful compared to many of the larger ones. More

The service at this VW dealer is outstanding. The truly care about the person not just the sale. Hiram Mounier was excelent, help me every step of the way and made the prosses very easy and smooth. care about the person not just the sale. Hiram Mounier was excelent, help me every step of the way and made the prosses very easy and smooth. More

Trey was AWESOME! I drove in from Tampa after seeing two dealers there and had planned to visit two others. Lakeland VW and Trey pulled up both vehicles I wanted to see, let me drive both and then pointed dealers there and had planned to visit two others. Lakeland VW and Trey pulled up both vehicles I wanted to see, let me drive both and then pointed out pros and cons of each. My only criticism, there was a door ding I didn't see because the doors were open when I walked around the vehicle. I noticed the ding after making the purchase and leaving the dealership. While sitting in Starbucks my nephew said he saw a door ding, which he didn't notice at the dealership either. I called the dealership and they were aware of the ding, even telling me where it was. I told Trey I didn't see it while at the dealership and he said he would talk to their "ding guy", talk with his manager and get back with me. That was Saturday and today is Tuesday. I'm happy with my purchase, but since they were so aware of the ding and I didn't ask about it or mention it at the dealership, it would have been nice if they pointed it out. I would have still purchased the vehicle, but I may have made arrangements then and there to have it handled. Still waiting to hear from the dealership. More

Tony did a great job in following up with me to get the work done. work done. More