Lakeland Volkswagen

See Hiram, he is extremely knowledgeable. I was very satisfied with the entire purchasing process. satisfied with the entire purchasing process. More

Both the folks from Parts and Service made it a great visit. I even got to speak with Michelle about a potential purchase visit. I even got to speak with Michelle about a potential purchase More

Dealer plate scratched my car. Finance mgr hard sold Zurich shield which is a poor product Zurich shield which is a poor product More

Was easy to schedule service. Tech was always available for updates and they are to answer questions. Perfect experience for updates and they are to answer questions. Perfect experience More

Service staff has improved immensely with the new staff that's going on there now very glad that they still accept the Volkswagen service card and we'll continue to bring my Tiguan there for its servicing that's going on there now very glad that they still accept the Volkswagen service card and we'll continue to bring my Tiguan there for its servicing as long as the service stays top-notch More

The Service Department supported by the General Manager has no integrity. These are dishonest bullies that treat customers horribly. Service Manager made an offer to test my car at no charge to me for a we has no integrity. These are dishonest bullies that treat customers horribly. Service Manager made an offer to test my car at no charge to me for a well-known defect regarding excessive oil burn. Then when I showed up to my appointment, they wanted to charge me over $200. I expressed that I was being taken advantage of and that was not the agreement. The treatment I received from the advisor and the sales manager was appalling. After being berated by the service advisor, the sales manager refused to honor his agreement, lied to cover his mistake and accused me of trying to take advantage of THEM. The general manager expressed that if I had purchased my car from him, he might be willing to help, but since I didn't, he has no obligation to me. Dear customer: You do NOT deserve to be treated this way. Do not stand for this. There are other dealerships within a short drive. Do not give these abusive swindlers your money. They think a manufacturer defect that puts excessive carbon emissions in the air and cost you extra money in maintenance is only limited to people under a warrantee. It's a good thing my life isn't riding on this defect, because I couldn't trust them to do the right thing. Would you trust them? More

Smooth process from start to finish! Great staff, great car, totally happy momma right here! car, totally happy momma right here! More

Great service and support from the dealership! Hunter did a great job during the entire process! a great job during the entire process! More

I had an issue with the Cruise Control Sensors, detailing the infrequent nature of the issue on drop off. They stated they wanted to try cleaning before replacing, which is fine, but instead did not clean th the infrequent nature of the issue on drop off. They stated they wanted to try cleaning before replacing, which is fine, but instead did not clean them, nor even look into the issue, because "it only happened once" during their test drives. Which was explained to them that that was how it's been working. More

Michelle is the absolute best, she doesn't hassle you and gives you the best deal. We tried so many dealerships but she by far was number one gives you the best deal. We tried so many dealerships but she by far was number one More