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Lakeland Volkswagen
Lakeland, FL
2,937 Reviews
At the Lakeland Volkswagen, we work to provide our customers with vehicle options to suit every taste and style, state-of-the-art facilities, and a pressure-free, customer-focused approach to service. As part of this unique level of service offers you and your vehicle a wide array of exclusive amenities, including these great benefits:
Complimentary Car Washes
10% Off Accessories & Clothing
Internet Work Stations
Lakeland Volkswagen Gourmet Coffee Bar
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,937 reviews
January 17, 2020
Dealership resolved issues part 2 Lucky me! Because my issues were technically two visits and not just one, I get to rate the service department twice. Please see my first review below Lucky me! Because my issues were technically two visits and not just one, I get to rate the service department twice. Please see my first review below for my initial impression. This is my expanded review! After reading through some of the reviews here, I'm not going to be unfair and throw this service department under the bus for stupid reasons like they don't wine and dine me when I'm in the waiting room, or I had to wait an extra half hour for an oil change. I'm nothing if not fair. My car was towed in because no amount of jimmying could get the key in the ignition. I was told by Brian it was taken apart and fixed, I received the running car back, and then was stranded a half-hour later with the exact same problem. I should have tested it before driving away! Compound it with the fact that the car was nose-in a parking space, and we couldn't get the key in the ignition, so we could not put it in neutral to pull it out backwards, causing a three-hour delay to get the proper type of tow truck from Bartow to Kissimmee. It ruined a family get together with in-laws we never get to see. I was told by Brian that the ignition switch had been taken out and repaired, but was later told by Jonathan that nothing had been done to the ignition switch, and they simply did the maintenance on the car. Did they think I had the car towed in for no good reason? They even waived the deductible on my warranty so I'd tow it the extra 35 miles to Lakeland. I'll never understand how the problem just went away, so they considered it settled without further investigation. Speaking of maintenance, it was explained to me by Jonathan that the car needed to come in at 40,000 miles for a transmission flush. That was the whole purpose of the 40,000 mile check. When I picked up the car, they didn't flush the transmission, and explained that I needed to have requested it. Even my non-authorized VW mechanic knew it was supposed to get a transmission flush at 40,000 miles. They also hadn't topped off the AdBlue. I will never have maintenance done by a VW dealer without first going over a checklist of things to do. I was basically charged $400 for fluid changes. I could go on. How much time do you have? Maybe I can set a record for word count. At any rate, the first visit was a disaster. The second visit, the subject of this review, went much smoother. They fixed the problem, and even washed the car (though there are foot smudges on the door threshold and a black fingerprint on the light tan driver's door panel). While I'm happy with the results, the communication was not good. It was always one way -- us to them. More positives -- we like our "sales consultant" Brad (though he dropped the ball on trying to get us those dealership posters), and we really liked the parts guys, who helped us secure our gear. They also stepped up to give us deals to help make up for the setback, which was going above and beyond. My wife and I are true VW enthusiasts. If you cut us we bleed Volkswagen blue. We have a garage full of vintage VWs, including an oval window bug and a split bus. We're the new customers this dealership needs, and we will think long and hard before returning (though the reviews here of other dealerships don't offer much of an alternative in our area) And for all of those who have taken the time to read this, thanks for reading. Enjoy your VWs! We enjoy ours. More
by VOLKSGOD
Verified CustomerEmployees Worked With
Other Employees :
Brian Woerdehoff, Jonathan Fiermonti, Bradley Frazier, Lyndsay Baker
January 16, 2020
Have bought several vehicles from this dealership and it has usually been very quick and simple, things explained with new cars and always available to answer questions has usually been very quick and simple, things explained with new cars and always available to answer questions More
by l.tibbetts1
January 16, 2020
The VW Lakeland service staff members are always professional and friendly! Thank you for doing such a great job and taking care of my vehicle! professional and friendly! Thank you for doing such a great job and taking care of my vehicle! More
by sarah.sebastian
Employees Worked With
Jonathan Fiermonti
January 16, 2020
My 2019 Jetta's first service Great and convenient service. Thanks for the courtesy ride provided so I didn't have to waste time waiting! Everyone was friendly and helpful, my car Great and convenient service. Thanks for the courtesy ride provided so I didn't have to waste time waiting! Everyone was friendly and helpful, my car was washed and vacuumed after the service, and everything taken care of. No issues. All positive things! More
by SESD
January 15, 2020
Lyndsay Baker is the best! She always remembers me & my vehicle and makes sure my service is addressed quickly. She is always helpful & very knowledgeable. vehicle and makes sure my service is addressed quickly. She is always helpful & very knowledgeable. More
by roxxycjm
Employees Worked With
Lyndsay Baker
January 15, 2020
Very pleased with the whole buying experience- will buy here again. I was given a good trade value for my car and a great price on my purchase. The warranty was phenomenal! here again. I was given a good trade value for my car and a great price on my purchase. The warranty was phenomenal! More
by TOMGUNTER
January 14, 2020
Overpriced lemon. Dishonest. I needed a car fast. They took advantage. Car has been in the shop more days than I've owed it. Neither the dealer or VW accept responsibility. Th I needed a car fast. They took advantage. Car has been in the shop more days than I've owed it. Neither the dealer or VW accept responsibility. They are "partners," and they protect each other, not the customer. Do not trust this place. You've been warned. More
by VW
January 13, 2020
Dave did a great job. If we ever need another car we will go there. Everyone was super nice that we spoke with at dealership. go there. Everyone was super nice that we spoke with at dealership. More
by STORME1976
January 13, 2020
Awesome dealership and team. I have been searching for a reasonable deal on a golf R and Lakeland had the best deal I could find within a 500 mile range by far. Staff was phenomenal. I’d make the 300 reasonable deal on a golf R and Lakeland had the best deal I could find within a 500 mile range by far. Staff was phenomenal. I’d make the 300 mile trek again for a car for my wife in the future. More
by p_han1
