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Lakeland Volkswagen

Lakeland, FL

4.3
2,923 Reviews
At the Lakeland Volkswagen, we work to provide our customers with vehicle options to suit every taste and style, state-of-the-art facilities, and a pressure-free, customer-focused approach to service. As part of this unique level of service offers you and your vehicle a wide array of exclusive amenities, including these great benefits: Complimentary Car Washes 10% Off Accessories & Clothing Internet Work Stations Lakeland Volkswagen Gourmet Coffee Bar
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209 S Lake Parker Ave

Lakeland, FL

33801

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Showing 2,923 reviews

August 03, 2024

Excellent service, I get treated like family, minimal wait time, my experience at Lakeland Volkswagen and staff AAA +. More

by furiel20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles Draper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Arthur
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Sullivan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ron Fondaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Larry Riddle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michelle Barnett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ashley , Hiram Mendez Mounier, Matthew Lindberg, Hunter Jackson, Katlyn Oldham
July 30, 2024

Great guys at Lakeland VW. You could tell they work well as a team and care about the customer experience. Hiram was a genuine salesman and made the experience enjoyable. If More

by ANTHONY.F.GERONIMO
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeff Arthur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Larry Riddle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hiram Mendez Mounier
July 06, 2024

Excellent service! Quickly got me in to complete warranty and recall work. Was very thorough in going over the vehicle. More

by karynanjali
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Arthur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matthew Lindberg, Katlyn Oldham
July 06, 2024

Great service and fast process. Good treatment from the vendor and the manager. A + rated More

by Luis Baez
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Larry Riddle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michelle Barnett
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 05, 2024

Service Dept to great care of me when I got in and made me feel at home. Keep me updated on the status of the service being provided. This is now my preferred Dealership. More

by HERBROWAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Lindberg, Katlyn Oldham
June 28, 2024

It is a good place to do service in your Volkswagen. All people are nice. More

by NELSON.RICARDO.MORAES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Lindberg, Katlyn Oldham
June 24, 2024

Went into the service department they was very courtesy and kind and they got me in and out More

by tdewdney
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Sullivan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ron Fondaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 22, 2024

Went for new tires and new radiator charged 800 dollars so dealership would agree that radiator should b replaced More

by sciarav1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matthew Lindberg, Katlyn Oldham
June 20, 2024

I had a recurring issue with the vehicle post-maintenance; the service advisor, Ashley, was not very helpful during the phone call. I think I will try WV Brandon (East Tampa). More

by r-kelley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Katlyn Oldham
Jun 21, 2024 -

Lakeland Volkswagen responded

looking in to your concern you mentioned post-maintenance and recurring issues, at the time of your service we perform an oil change, and replace abs speed sensor other service was recommended in which you declined, there are no service history with us you never been here or service your vehicle at your dealership, replace abs speed sensor due to the abs light on VAG03840 right front speed sensor. declined maintenance brake flush time and mileage coolant spark plugs transmission service time and mileage current miles 92251

June 20, 2024

I can’t thank Lakeland Volkswagen enough for finding out what was wrong with my Atlas. Ashley was amazing very kind and patient with me. More

by harrietaina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley
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