Lakeland Volkswagen

Great service my air conditioner works great now Jeff is a great service advisor he always takes care of me when I come in a great service advisor he always takes care of me when I come in More

My service dep’t is the best and goes above to take care of my Jetta! of my Jetta! More

Great staff courteous and efficient. Jeff is a great part of that, he handles it all with precision. He took good care of our vehicle. I would highly recommend this dealer. Jeff is a great part of that, he handles it all with precision. He took good care of our vehicle. I would highly recommend this dealer. More

Absolutely worst experience I’ve ever had. Michelle was the salesperson and she was very nice, professional, and knowledgeable, no complaints there. But, I had and appointment to see a Volkswa Michelle was the salesperson and she was very nice, professional, and knowledgeable, no complaints there. But, I had and appointment to see a Volkswagen Atlas. I drove 2 hours from Fort Myers to see it. We test drive the vehicle, while driving the tire low presser sensor came on the dash. When we got back to the dealership I noticed that the front tire had a large groove in it. Like the tire had gone flat and the vehicle was driven on the rim. The leak was so bad that the tire had gone almost completely flat since we left on the test drive. I told the salesperson I’m very interested in making a deal but I would need to get the tire replaced, due to the tire condition and the long trip home. The manager came over to me and told me “I looked at the tire, there is nothing wrong with it” he spoke to me and my wife in the rudest tone. He did not ask if we wanted to show him what our concern with. We proceeded to leave the dealership and while transferring the car seat back into my truck, the atlas we were interested in was pulled into the shop. Pretty weird to do when “there was nothing wrong with it.” This tire was so bad that half of the tire manufacture name was gone! I drove two hours and asked numerous times if there was anything wrong with the vehicle and this happens. I would not give this dealership a red cent. If they called me the next day and offered it to me half price I still would not make a deal!!!!! More

The service department was very professional in dealing with my 20k mileage service appointment. On my 10K service there was an issue that arose. It was documented in their computer and when brought to the with my 20k mileage service appointment. On my 10K service there was an issue that arose. It was documented in their computer and when brought to their attention it was remembered and this service went on without any issues. More

It's was OK. Nothing amazing about an oil change. They didn't put a next change sticker up. Nothing amazing about an oil change. They didn't put a next change sticker up. More

Good service depth. Friendly and informative. It was a Really good experience for me and my wife Friendly and informative. It was a Really good experience for me and my wife More

Focus is on sales……yes, however, excellent sales and service. Their people don’t miss a beat. They have actually made it pleasurable to go purchase a vehicle and walk out happy!!! Positive, positive , p service. Their people don’t miss a beat. They have actually made it pleasurable to go purchase a vehicle and walk out happy!!! Positive, positive , positive attitude everywhere you look!!!! They have the winning formula and they should bottle it!!!! Vic Digilio Satisfied customer! More

Great service! In and out within 2 hours of an unscheduled appointment. Thank you for helping me stay safe! Low tire pressure ended up being a nail in the tire. In and out within 2 hours of an unscheduled appointment. Thank you for helping me stay safe! Low tire pressure ended up being a nail in the tire. More

JEFF WAS GREAT THANK YOU , service was awesome and the driver who took and brought me back was great guy too driver who took and brought me back was great guy too More