Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
1,837 Reviews of Lakeland Volkswagen - Service Center
Sort by
April 02, 2020
(Preventive maintenance)I took my daughters car to be looked at because a engine service light was on for a short time. 1st visit ($1600+) and car was returned with engine light on and wouldn’t move, gas looked at because a engine service light was on for a short time. 1st visit ($1600+) and car was returned with engine light on and wouldn’t move, gas smell and smoke everywhere. 2nd visit ($1000+) and cars runs better but engine light came on before I made it home. Everything they said was a issue was to prevent the engine light or malfunction and I’m not confident about anything they say. 4/2/2020 More
by opitts25
Verified CustomerEmployees Worked With
Brian
March 31, 2020
safe service visit during social distancing I appreciated how my service visit was handled quickly and safely during this time of social distancing. I was able to sit outside and work using thei I appreciated how my service visit was handled quickly and safely during this time of social distancing. I was able to sit outside and work using their wifi while my oil change and tire rotation was completed quickly. More
by Amy T.
Employees Worked With
Brian Woerdehoff
March 31, 2020
Customer service was excellent and the follow up from ordering part and finished work was professional and timely. I would recommend Lakeland Volkswagon to my friends. ordering part and finished work was professional and timely. I would recommend Lakeland Volkswagon to my friends. More
by tonkaa626
Employees Worked With
March 26, 2020
My first service appointment. Was disappointment on the lack of communication between service and myself. I had to call back after driving away. Why dont they wipe the inside of the car during this virus o lack of communication between service and myself. I had to call back after driving away. Why dont they wipe the inside of the car during this virus outbreak? More
by KITKATFAN1969
Employees Worked With
Dont know.
March 19, 2020
Too greedy, lacking in integrity,selfishBased on thier Too greedy, lacking in integrity,selfish Based on thier assesment ill be trading for non VW. What they lack in integrity they makeup with greed Too greedy, lacking in integrity,selfish Based on thier assesment ill be trading for non VW. What they lack in integrity they makeup with greed More
by FRANZJRP
Employees Worked With
Other Employees :
Brian Woerdehoff, Jared Miller, Jonathan Fiermonti, Jeff Perard
March 18, 2020
I took my car into you for a recall. When we received it back we had nothing but trouble. We returned and did not receive a loaner for 2 days, then you kept it for another week. I think this kind of servic back we had nothing but trouble. We returned and did not receive a loaner for 2 days, then you kept it for another week. I think this kind of service is terrible. I will not buy from you again. When you tell people thing stick by it. Don’t make us continually call back More
by Tom
Employees Worked With
Jonathan Fiermonti, Jeff Perard
March 16, 2020
Always willing to work with you, friendly, great service, nice waiting area, explain everything.. I am very happy with their service! Love that they wash my car too. nice waiting area, explain everything.. I am very happy with their service! Love that they wash my car too. More
by TEEDUB.BALDWIN
Employees Worked With
Jeff Perard
March 16, 2020
No communication with anyone in the building. They try to be attentive but come off as disorganized. I’ve come to think that maybe going to another Volkswagen I would have a better experience. to be attentive but come off as disorganized. I’ve come to think that maybe going to another Volkswagen I would have a better experience. More
by EDDYJR1027
Employees Worked With
Jonathan Fiermonti
March 11, 2020
Awesome place! Jonathan in service is the best! He truly cares about his customers and doesn't want to see them in a bad spot-financially or compromising safety. I am glad to have found a VW service that I cares about his customers and doesn't want to see them in a bad spot-financially or compromising safety. I am glad to have found a VW service that I feel I can trust. More
by jlchadwick
March 06, 2020
Great team, came in for DEF and to ask a question about my alignment. Lakeland VW was able to get me in for service on the alignment and was finished in no time. 5/5 great team. my alignment. Lakeland VW was able to get me in for service on the alignment and was finished in no time. 5/5 great team. More
by Patrick
Employees Worked With
Brian Woerdehoff
