Lakeland Volkswagen - Service Center

Matt and the team in the service dept are friendly knowledgeable and professional and the reason I continue to return to Lakeland VW knowledgeable and professional and the reason I continue to return to Lakeland VW More

Service was efficient and the staff professional and courteous as usual. I feel confident that our car is being well looked after. courteous as usual. I feel confident that our car is being well looked after. More

I originally brought my GTI in for a suction pump recall, and for a check up on my wheels. They found that the inner rim of each tire was damaged and the inner wiring was exposed. Since GTIs are rare for the and for a check up on my wheels. They found that the inner rim of each tire was damaged and the inner wiring was exposed. Since GTIs are rare for the area, they had to order the tires. I needed to leave my car at the shop because they recommended that I shouldn’t drive it home. However, they provided me a shuttle back to my house, which most dealers won’t do. Once the recall and tires were done (roughly 2 business days) I picked it up and drove it home. I took one short trip to get groceries and when I got home I noticed my car was leaking fuel. They also recommended that I not drive it back so they sent someone the next morning to pick it up and take it back, leaving me a loner car. They dropped off my car a day later. It’s my understanding that either a hose was bent, or a seal wasn’t installed correctly. The whole situation including the weekend was about 5 days. Since I work from home, I don’t have to use my car often so it really didn’t hinder any plans I had. All of this to say that xxxx happens and Lakeland VW was there to help, especially when the recall replacement didn’t quite go as planned. They never once tried to blame me for the mishap, and they took responsibility for it, also a thing most dealers won’t do. All in all, and even though I had to shell out some unexpected money, these guys really went above and beyond. I’ll probably be back to buy a new GTI soon. More

Everyone in the dealership was polite, Katelyn was a pleasure to deal with and my car was serviced exceptionally. pleasure to deal with and my car was serviced exceptionally. More

I'll do this one more time as I'm having a very hard time with your site. The people are friendly, compassionate, good advice and beyond to satisfy your customers with your site. The people are friendly, compassionate, good advice and beyond to satisfy your customers More

I took my car in without an appointment and they were very helpful, professional and prompt. They diagnosed in address, the problem quickly and Efficiently. They were able to work me into their very busy very helpful, professional and prompt. They diagnosed in address, the problem quickly and Efficiently. They were able to work me into their very busy day and a timely manner. They kept me informed along the way I wouldn’t hesitate to use them again. More

Good costumer service every body so nice Ashley a special costumer the experience loved thanks you so much costumer the experience loved thanks you so much More

I love this dealership! They take care of the clients and are professional and do good work! Comfy sears while waiting, too! They take care of the clients and are professional and do good work! Comfy sears while waiting, too! More

Great cafe area to wait in. I love the video they send with the recommendations. Katelyn was great a checking in. I love the video they send with the recommendations. Katelyn was great a checking in. More