Back

Lakeland Volkswagen - Service Center

Lakeland, FL

4.2
1,832 Reviews

1,832 Reviews of Lakeland Volkswagen - Service Center

Sort by
October 28, 2023

Already did give her an outstanding review as she was very knowledgeable and professional and kind! More

by donna.sica
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jared Diveley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michelle Barnett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John IT Mgr, Katlyn Oldham
October 28, 2023

The service is top notch! Fast, friendly and affordable! This is always our first choice when our VW needs service. More

by brentdehate
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Lindberg, Katlyn Oldham
October 25, 2023

Absolutely the worst experience spent 70. 00 on Uber rides for nothing to be done to my car other then come back to see us... The service department called me at noon on a Saturday appointment More

by jasontalley1201
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matthew Lindberg, Katlyn Oldham
Oct 26, 2023 -

jasontalley1201 responded

The vin number has nothing to do with the service I received thank you for wasting my time with this response cause people just carry a vin number with them how ridiculous does this sound.

Oct 27, 2023 -

jasontalley1201 responded

No worries Brandon Volkswagon can work on my high mileage vehicle for now on as well as the trim peeves that was never installed they can install them as well moving forward my vehicle will not be back down there

October 25, 2023

I was well informed about the service(s) that my vehicle needed. The work was done correctly the first time. Will be going back in future to get the other repairs done More

by DYEAGER50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tech Jeremy Magann for doing a great job on vehicle , Katlyn Oldham
October 24, 2023

Everyone at the service center is wonderful to work with. Ashleigh is always very kind and does everything she can to make a good impression, not just for herself but for the service center as a whole. More

by SAMANTHA_GOINS19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashleigh , Matthew Lindberg, Katlyn Oldham
October 22, 2023

Accommodating, & extra Helpful. Staff are friendly, knowledgeable. It’s just a long wait but still satisfying visit More

by mjherv58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jared Diveley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Charles Draper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Arthur
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Sullivan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ron Fondaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Larry Riddle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matthew Lindberg, Katlyn Oldham
October 21, 2023

Great employees that understand the importance of customer service and knowledge of the product. Everyone acts like the owner. The look of confidence and passion is on the face of every person. More

by eitakmc26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley
October 21, 2023

Prices seem to have gotten a little too high for me to continue getting service there, so more than likely I will be having my vehicle serviced somewhere else. More

by angoston21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff should still be there
October 20, 2023

All the folks at this location is good on customer service so far it one of best More

by raginnorman11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Lindberg, Katlyn Oldham
October 19, 2023

Katelyn is a great service advisor. I’ve seen her each for each of my service appointments and is always courteous and welcoming. More

by Fig
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katlyn Oldham
...
57
...