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Landers Toyota NWA - Service Center

Rogers, AR

4.5
4,234 Reviews

4,234 Reviews of Landers Toyota NWA - Service Center

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August 06, 2021

The staff was very nice and respectful. They called me to tell me what I needed and they were very knowledgeable in what services I needed. More

by MICHAELFGONZALEZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Murrah
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lake Mills, Taylor Trailor, Johnny Guiterez, Mark Daniels, Tim Doran, Seth Snyder, Jason Jones
Aug 30, 2021 -

Landers Toyota NWA responded

Thank you for choosing us for your service needs! We're so glad our service team could help you out. If there is anything else we can help with, give us a call!

August 05, 2021

Service people on this visit very positive and “on time.” However, sales mgr team several months back was VERY COLD and insensitive to what they said they would do. More

by RAZRJIW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Holman
1.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Quinn
1.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Argueta
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Phillip Aulenback, Zach Vann, Caleb Kordsmeier, Tommy Moser, Johnny Guiterez
Aug 30, 2021 -

Landers Toyota NWA responded

Thank you for sharing your experience with us. We appreciate you taking the time to leave a review. If there is anything else we can help you with, don't hesitate to give us a call!

August 04, 2021

Nice, efficient, welcoming, that is all I have. All. There's a serious family matter com going on so I can't remember the people's names because I'm just trying to live A-day at this point. More

by Rondo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Felix Gutierrez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Kameron Fruchtl
1.0
This rating includes all reviews, with more weight given to recent reviews.
Troy Currens
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rick Jones, Jason Jones
August 04, 2021

Seth was very respectful and knowledgeable regarding my RaV 4 check Engine light on. He ordered the necessary part and got me out the door quickly and efficiently. I appreciated his helpfulness. More

by Ateamlin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Seth Snyder
Aug 24, 2021 -

Landers Toyota NWA responded

We're glad Seth could help you with your service needs. Thank you for taking the time to leave a review, and we hope to see you next time!

August 04, 2021

Service advisor looked at me like I was an idiot while I explained the issues we are having with this new car. No issues where resolved. Will be switching dealerships. More

by No
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
I don’t remember who I talked to, Seth Snyder
Aug 09, 2021 -

Landers Toyota NWA responded

I apologize for the experience not being what we strive for daily. Please do not hesitate to contact me at shawn.wells@landerscorp.com or my direct line at 479-845-5262, as I would greatly appreciate the opportunity to learn more about your visit and what we can do to better exceed our guests' expectations. Thank you.

August 04, 2021

I can’t believe how fast they fixed my car. It was finished a day before they said it would be! I’ll be back for sure. More

by HappyCustomer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 01, 2021

After sitting on hold for several minutes, I was taken care of quickly in scheduling my appointment for regular maintenance. Once there they were very prompt in taking care of checking me in, getting my More

by dndbrandon1210
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lake Mills
August 01, 2021

I have always been pleased with service here, but less so on my most recent visit. Tire tread measurement was inaccurate. When told a manager would call to follow up, we didn't receive a call. More

by SJCA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johnny Guiterez
July 31, 2021

I purchased a used vehicle here and, within 30 days of the sale, I realized my car had a small oil leak. I contacted Pedro and he immediately got my car into the service department. A few hours later, th More

by Denise
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pedro De La Cruz, Caleb Kordsmeier, Seth Snyder
July 31, 2021

Even though there is a Toyota dealership closer to my house, I always drive an hour to come here. Everyone is always friendly and helpful. More

by REDFRECKLES1210
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lake mills, Lake Mills
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