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Landers Toyota NWA - Service Center

Rogers, AR

4.4
4,234 Reviews

4,234 Reviews of Landers Toyota NWA - Service Center

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July 19, 2018

Problems in the past I have had some major issues with this dealership in the past, this go around was fairly good. The service writer was excellent and most are, it was t More

by JNELSON674
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Equivelly, Michael Lucke
Jul 20, 2018 -

Landers Toyota NWA responded

We are sorry to hear about your past problems, but we are overjoyed to hear we have resolved many of those issues and were able to provide you with a great experience! Improvement is key! We hope to do business with you when you go in to buy a new Toyota. Thanks for the review!

July 18, 2018

Bad mechanics and insulting service manager Bad mechanics, brake failure after installing new brakes, almost had a accident. Service management very insulting my intelligence the first time like More

by SLAUKO66
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Other Employees : David Hastings, Ethan Bagwell, Daron Calico, Jason Glur, Joseph “Coach” Baughman
Jul 19, 2018 -

Landers Toyota NWA responded

We are very sorry for the issue in the service department and appreciate your service in the Army, along with taking the time to provide a constructive response for our dealership; however, you have tagged Sales Associates incorrectly in this post. Please edit the tags to include the individuals you dealt with in our service department. We would like to resolve this issue and help you regain trust in our dealership. Please call our Service Department Manager, Andy Gates, to discuss further and we would be glad to help out. Thanks and apologies for the problem.

July 18, 2018

Fast and friendly I have used them from the day I bought my car,they give me reminders of my appt,they get me in and out fast and they are very friendly and courteous,t More

by CdChase48
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Zecena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Chase
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kameron Fruchtl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Magarin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Corzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joseph “Coach” Baughman, Andrew Gates
Jul 20, 2018 -

Landers Toyota NWA responded

Thanks for taking the time to leave us a review! We are happy to hear you had a great experience with our service department. We hope to see you again next time!

July 18, 2018

Best Toyota Dealership in Arkansas I can not say enough about this Dealership. Andy Gates Jason Jones Kyle Croft Are top notch folks and have treated my family and I very well. If More

by Toyota Nerd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Jones
Jul 20, 2018 -

Landers Toyota NWA responded

Thank you so much for leaving this great review! We agree -- if you go anywhere else to get the job done you are missing out! All the employees you mentioned are spectacular and go above and beyond to get the job done. We are glad you feel the same way and that they have treated you so well. Thanks for being a part of the Landers family! We hope to see you soon.

July 18, 2018

Toyota service Scheduled maintenance for my Toyota Highlander oil change ~ it took less than an hour with a comfortable waiting area and a free drink. I needed one More

by mandy10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Daniels, advisor; Barbara Mahon, service cashier
Jul 20, 2018 -

Landers Toyota NWA responded

Thanks for taking the time to leave a review! We are glad to hear your service went smoothly and that you had a good experience with us. We hope to be able to do business with you again!

July 18, 2018

Great Service Johnny was available as I arrived, answered all my questions and provided me a print out of the service performed. The service wait time was just as More

by Suzanne Woodruff
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johnny Gutierrez
Jul 20, 2018 -

Landers Toyota NWA responded

Thanks for leaving a review, Suzanne! We are glad to hear you had a good experience with Johnny and the rest of our service team.

July 18, 2018

Very pleased with my visit! I came in for my oil change/tire rotation, but my tire light came on a few days ago. I told them I didn’t see anything so it just may need air. I wait More

by AESEARS2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Gutierrez
Jul 20, 2018 -

Landers Toyota NWA responded

We're glad to hear that you had such a good experience with our service department! Thanks for leaving us a review!

July 18, 2018

Great Service Drew is a great service advisor. I appreciate his helpful,honest & kind demeanor. I trust that he will keep me informed of what maintenance I need to More

by WANNACRACKER1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Gates
Jul 20, 2018 -

Landers Toyota NWA responded

Thanks for leaving us a review! We are happy to hear Drew took good care of you, and that your service went smoothly.

July 17, 2018

Very quick and kind This team was well organized and efficient. Not only did they service my car, they cleaned the outside as well. I will definitely use this dealership More

by Hpayne
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Gates
Jul 17, 2018 -

Landers Toyota NWA responded

Thanks for leaving us a review! We do our best to get every car serviced as efficiently as possible. We're thrilled to hear that you had a good experience and would like to come back. See you next time!

July 17, 2018

Friendly staff and excellent service ,first time at the toyota dealership and I was very impressed with the service and staff was very friendly and helpful I will recommend this place to More

by gabino.torres19
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Drew parker,johny Gutierres
Jul 17, 2018 -

Landers Toyota NWA responded

We're glad to hear that you had a great experience at our dealership. Thanks for the recommendation and for leaving us a review!

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