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Lawton Kia - Service Center

Lawton, OK

4.6
1,790 Reviews

1,790 Reviews of Lawton Kia - Service Center

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January 07, 2023

Cashier was not responsive at all, was blowing seemed annoyed to deal with customers did not want to be there More

by Rabirustem
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Johnathan Ibarra, Reginald Ervin
Report | Print
Jan 18, 2023 -

Lawton Kia responded

Hello, Rabirustem. Thank you for bringing this to our attention. We regret to hear that our team failed your expectations. Our customers are very important to us and we will resolve this issue immediately. Thank you.

January 07, 2023

Cashier was not responsive at all, was blowing seemed annoyed to deal with customers did not want to be there More

by Rabirustem
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Johnathan Ibarra, Reginald Ervin
Report | Print
Jan 18, 2023 -

Lawton Kia responded

Hello,Rabirustem. Thank you for bringing this to our attention. We regret to hear that our team failed your expectations. Our customers are very important to us and we will resolve this issue immediately. Thank you.

January 07, 2023

Excellent service, great staff and very knowledgeable techs. Kept me informed every step of the way and had no issues with the quality of work. Highly recommend the tech Danny if anyone needs good qualit More

by garybraun18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Deborah Johns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Frank Seitz
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Jan 11, 2023 -

Lawton Kia responded

Thank you for taking the time to write this amazing review, Gary. We are happy to hear our staff was able to provide a great service experience for you. We appreciate your recommendation and can't wait to work with you again at Lawton Kia!

January 07, 2023

They finished my car in a time friendly matter. . and they made sure they updated me about when it should be finish More

by SHAUNDICKERSON14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clint Walker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vincenzo (Vinny) Barton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Rosa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Schulz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Arion Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Miguel Olivero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Waylan Hubbard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Deborah Johns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Markienna Turner, Frank Seitz
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Jan 11, 2023 -

Lawton Kia responded

Thank you for the great review, Shaun!

January 06, 2023

Vehicle has spent half a year, out of the first year of ownership, in their service department. Vehicle still does not function correctly and has shut down on the highway causing unsafe driving conditions. More

by brianjones901
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Vincenzo (Vinny) Barton
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 18, 2023 -

Lawton Kia responded

Hello, Brian. We have a long history of providing the best service possible to every customer. It is deeply troubling to hear that you had a bad experience at our dealership. We would like more in-depth information so we can make sure this type of incident does not happen again. Please call us at (580) 215-6330 and ask to speak with a manager. Thank you.

Jan 18, 2023 -

brianjones901 responded

Vinny is a manager who sold a vehicle with a known recall for safety issues, and did not ensure all recalls were complete prior to placing this vehicle on the lot, allowing test drive, and delivery. The recall is for detection of a bad engine which once the knock-sensor update was done immediately showed a this vehicle had a bad engine. This was a known defect.that your dealership and your manager placed for sale. The vehicle has went into limp mode several times on the highway, thankfully I have not been in heavy traffic. So no, I don’t think I have any desire to call your unethical manager who has predatory business practices.

Jan 18, 2023 -

brianjones901 responded

But for anyone reading this, and considering doing business with Lawton Kia, I have spoken with the managers numerous times. The are very aware. I have had cases with Kia customer care for months. Also consider calling customer care to get help prior to purchasing these vehicles. The wait time is about 3 hours, because they have sold so many terrible cars.

January 06, 2023

Always courteous dependable friendly service and staff. Would recommend this place to all my friends and family. More

by leisakiefer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barbara Lavendusky
Report | Print
Jan 11, 2023 -

Lawton Kia responded

We appreciate your business and recommendation, Leisa. We hope you come back to see us!

January 06, 2023

It was an ok experience. The 3 year oil change isn’t completely free, so it shouldn’t be advertised as a free oil change. The service was good overall but they performed an a More

by Jose123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Barbara Lavendusky
Report | Print
Jan 18, 2023 -

Lawton Kia responded

Thank you taking a moment to share your experience, Jose. We apologize for the inconvenience as your type of experience is not typical at our dealership. If you would like to discuss this further, please give me a call at 580-771-3270. Brandon Mitchell, General Manager.

January 06, 2023

The service was excellent and i was treated with respect. Was kept informed on progress More

by Judy Pletcher
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Miguel Olivero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 11, 2023 -

Lawton Kia responded

Thank you for sharing, Judy! We are pleased to hear our team made your experience five-star. Let us know if we can be of further assistance.

January 06, 2023

They are nice and they let me know if there are other things about my vehicle that may need attention. More

by Spolite06
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Miguel Olivero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Deborah Johns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Barbara Lavendusky
Report | Print
Jan 11, 2023 -

Lawton Kia responded

Hi Spolite06! Thank you for taking the time to review your experience with us. We appreciate your feedback and look forward to having the opportunity to exceed your expectations next time.

January 06, 2023

Great group of people, always helpful and keep me updated on what is going on with my vehicle. More

by Delonetara
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Miguel Olivero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Deborah Johns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 06, 2023 -

Lawton Kia responded

Thank you for sharing your experience, Delonetara! We appreciate your business and look forward to your next visit. Have a great weekend!

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