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Lester Glenn Subaru - Service Center

Toms River, NJ

4.8
1,479 Reviews

1,479 Reviews of Lester Glenn Subaru - Service Center

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February 16, 2025

Outstanding customer service. Eric Senatore is awesome. Estimated the car service to be done by noon. And it was done by 1030! What a nice surprise. More

by Queen Kath
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Senatore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 17, 2025 -

Lester Glenn Subaru responded

Hi Queen Kath, Thanks for sharing your great experience with us! We're so glad to hear that Eric exceeded your expectations and got your car service done ahead of schedule. We strive to provide top-notch service, and it's awesome to know that we were able to make your day even better with a pleasant surprise! Happy Driving, The Lester Glenn Subaru Team

February 16, 2025

The service manager was fine, but the costs for routine maintenance were high. Those costs will discourage me from using the dealership. More

by RBCOLEMAN9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicole Damiano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 17, 2025 -

Lester Glenn Subaru responded

Hey RBCOLEMAN9, Thanks for sharing your feedback. We’re sorry to hear that the cost of maintenance was higher than expected. We understand how important it is to keep things affordable. Our service department uses manufacturer-certified technicians and parts, which ensures top-quality work and helps keep your vehicle in optimal condition. While it may add to the cost, we believe this investment leads to better long-term performance and peace of mind. If you have any concerns about future services, feel free to reach out, and we’ll be happy to discuss them further! Happy Driving, The Lester Glenn Subaru Team

February 15, 2025

I always get exceptional customer service from Ekaterina. She goes above and beyond. Thank You. More

by pdobrolo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ekaterina Espinosa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 17, 2025 -

Lester Glenn Subaru responded

Hi pdobrolo, Thanks for sharing your experience! We're thrilled to hear that Ekaterina continues to provide such exceptional service. It’s great to know she consistently goes above and beyond to make sure your needs are met. We truly appreciate your loyalty and are glad to have you as part of the Lester Glenn family! Happy Driving, The Lester Glenn Subaru Team

February 13, 2025

They were upfront about the pricing and the type of service being performed. I dealt with Ekaterina who is extremely helpful & knowledgable. She's a pleasure to work with & an asset to your company. More

by MOMSUMMER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ekaterina Espinosa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 14, 2025 -

Lester Glenn Subaru responded

Hey Momsummer, We’re so glad to hear that Ekaterina provided you with clear and helpful service! Transparency and knowledgeable assistance are what we strive for, and we’re happy she made your experience a great one. We truly appreciate your kind words! Happy Driving, The Lester Glenn Subaru Team

February 12, 2025

Satisfied with work performed and the inspection of my vehicle. Other then that not much more to say More

by wmahoney0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicole Damiano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 12, 2025 -

Lester Glenn Subaru responded

Hi wmahoney0, Thanks for sharing your experience! We're glad to hear you're satisfied with the work and inspection on your vehicle. If you ever need anything in the future, don’t hesitate to reach out! Happy Driving, The Lester Glenn Subaru Team

February 12, 2025

So far, so good, I like that haven't felt pressured at the time of purchase or on follow-up service appointments. Communications have been good, appointments have been convenient, efficient, and very hel More

by S&CP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamie Palazzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cody Monica
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ekaterina Espinosa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 14, 2025 -

Lester Glenn Subaru responded

Hey S&CP, We're happy to hear that your experience has been smooth and pressure-free! We strive to make both the buying process and follow-up service as convenient and efficient as possible. Thanks for sharing your experience—we look forward to continuing to serve you! Happy Driving, The Lester Glenn Subaru Team

February 11, 2025

Lester Glenn is the only place to go for all your service needs, be it maintenance or mechanical or recall. They are All professional, friendly, and keep you updated on your vehicle. The waiting are More

by wyckdnana
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kerry Monica, Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ekaterina Espinosa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kathy Ottmer
Feb 12, 2025 -

Lester Glenn Subaru responded

Hey Wyckdnana, Thanks for sharing your experience! It’s amazing to hear that our service team has earned your trust over the years. Kathy, Kerry, Ekaterina, Sydney, and Linda will be thrilled to know they made such a positive impact! Keeping our customers informed and ensuring every vehicle is properly taken care of is what we strive for. We truly appreciate your recommendation and look forward to continuing to provide top-notch service for you! Happy Driving, The Lester Glenn Subaru Team

February 10, 2025

Own 2017 Outback and leased 2024 Crosstrek Wilderness because of the service dept performance on my outback More

by DAVEPITTINGER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ekaterina Espinosa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 11, 2025 -

Lester Glenn Subaru responded

Hey DAVEPITTINGER, Thanks for sharing your experience! We’re thrilled to hear that our service department's performance on your Outback led to you choosing the Crosstrek Wilderness. We’re committed to keeping your vehicles in top shape and making sure you have a great experience every time you visit. We look forward to continuing to serve you! Happy Driving, The Lester Glenn Subaru Team

February 10, 2025

For 12 years I have trusted LG. for all of my Forester service needs. Kathy O. has helped me keep my car in shape - I appreciate her attention and her going the extra mile. I look f More

by KL_REINKE
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lindsey Mulrain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alicia Nash
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bert Gomez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kathy Ottmer
Feb 10, 2025 -

Lester Glenn Subaru responded

Hi KL_REINKE, Thanks for sharing your experience! We’re so glad to hear that Kathy and the team have consistently taken great care of your Forester, and now your Crosstrek as well! We truly appreciate your continued trust in us, and we’re excited to keep providing you with excellent service for years to come. Happy Driving, The Lester Glenn Subaru Team

February 09, 2025

I leased my 1st Subaru at Lester Glenn in 2022 and have had it only serviced at Lester Glenn. I can't say enough about everyone I have been fortunate to have met at this dealership. More

by THEBABYJES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Boczkus
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ekaterina Espinosa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Noah Conlon-Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 10, 2025 -

Lester Glenn Subaru responded

Hi THEBABYJES, Thanks for sharing your experience! We’re so glad to hear that your time with us has been positive since leasing your first Subaru. It's great to know you've had a fantastic experience with our team, and we truly appreciate your continued trust in us for service. We look forward to taking care of you for years to come! Happy Driving, The Lester Glenn Subaru Team

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