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Lexus of Akron-Canton - Service Center

Akron, OH

4.8
71 Reviews

71 Reviews of Lexus of Akron-Canton - Service Center

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April 07, 2023

Excellent service as usual. Thank you Nik and the entire Lexus of Akron-Canton team for quick and thorough service. Love the video explanation from the technician and the texted More

by GoBucks84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelley Turpin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tammy Ponomarenko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ruth Ham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Stacy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kari Scherer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nikolas Rair
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Gentile
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Royce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 18, 2023 -

Lexus of Akron-Canton responded

We're thrilled Nik and the team could welcome you back with the fantastic service you've come to expect at Lexus of Akron-Canton! It's wonderful to see that you loved our video explanation and that we could make your experience so smooth. We look forward to working with you again next time!

April 02, 2023

Shelly is great to work with and makes the process very smooth. Also the new store and amazing. More

by Sethmiracle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelley Turpin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nikolas Rair
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 03, 2023 -

Lexus of Akron-Canton responded

Seth, thank you for the review! We appreciate the kind feedback about Shelly and hope to see you back again at Lexus of Akron-Canton. Safe travels!

March 25, 2023

This dealership has always been Very Friendly, also communicates well, very knowledgeable of their products. Jon always puts his customers safety first & address them with respect! This dealership is a More

by Howzhold2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nikolas Rair
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marty Richards
Mar 27, 2023 -

Lexus of Akron-Canton responded

Our team is always happy to help you out! Thank you for supporting Lexus of Akron-Canton and please let Jon know if you need anything at all!

February 26, 2023

First time in for service since my purchase at the end of last summer. Impressed with the entire dealership upgrade. Felt very comfortable leaving my vehicle in the hands of experts. Took advantage of the wa More

by okmilk3475
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Stacy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marty Richards
Feb 27, 2023 -

Lexus of Akron-Canton responded

Thank you for the review! We strive to deliver a professional purchase experience, and it means a lot to hear that this was reflected in your time working with Mark, Marty, and the Lexus of Akron-Canton team. Drive safely, and we hope to see you back again down the road!

February 09, 2023

All my car purchases for years have been with this dealership and all have been pleasant and gone without a hitch. Service on the vehicles also has been excellent. More

by Ken
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marty Richards
Feb 09, 2023 -

Lexus of Akron-Canton responded

Ken, we are lucky to have you as a Lexus of Akron-Canton customer! Thank you for the five stars, and we'll see you soon!

January 13, 2023

excellent service on my Lexus automobile. New waiting area is well designed and comfortable with nice amenities More

by George
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nikolas Rair
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marty Richards, Robbie Eggeman
Jan 13, 2023 -

Lexus of Akron-Canton responded

George, thank you for the review! We appreciate your support and hope to see you back again at Lexus of Akron-Canton. Safe travels!

January 11, 2023

Actual service on vehicle was okay (as far as I know , however, communication with service dept. and notification of completion of service and being ready for pick-up was poor. More

by bcarncross
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jannelle Giacomo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Yoko Tsutsui
1.0
This rating includes all reviews, with more weight given to recent reviews.
Veronica Ostrowske
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marty Richards, Robbie Eggeman, Nora Samman, Jon Martin
Jan 12, 2023 -

Lexus of Akron-Canton responded

We are disappointed to receive this feedback, as we hold our team to a high standard of customer communication. I apologize for this experience and hope that you'll give us another opportunity to meet that standard for you. If there is anything else about your visit that you would like to discuss, please reach out to me. Thank you for sharing this feedback. We will use it to improve going forward. Thank you. Jon Morris - Service Manager - 330-645-4800

November 29, 2022

Marty and the whole team is Awesome at Lexus of Akron. Highly recommend for sales and service! Thanks and happy holidays! More

by GoBucks84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelley Turpin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tammy Ponomarenko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ruth Ham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Stacy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kari Scherer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nikolas Rair
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marty Richards, Robbie Eggeman
Nov 29, 2022 -

Lexus of Akron-Canton responded

We are so happy to hear that Marty and the team have earned your business! Thank you for the great review of Lexus of Akron-Canton, and we look forward to seeing you again next time!

October 27, 2022

Very pleasant people to do business with. They are making best of a bad situation while under construction. Nikolas was very thorough. Just wished they would have vacuumed the car. Used to de More

by MOUNTAINWOMAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nikolas Rair
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 27, 2022 -

Lexus of Akron-Canton responded

We really appreciate your feedback. Thank you for choosing Lexus of Akron-Canton and for leaving your constructive comments about the service. We hope to see you again!

October 14, 2022

Robert was very helpful and kept me informed the entire time while they had my vehicle. More

by Jennifer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robbie Eggeman
Oct 14, 2022 -

Lexus of Akron-Canton responded

Jennifer, thank you for the great review! We are thrilled to hear that Robert delivered such a successful service experience working with the Lexus of Akron-Canton team. Drive safely, and we hope to see you back!

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