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Lexus of Brooklyn

Brooklyn, NY

3.8
547 Reviews
Our passion at Lexus of Brooklyn, is providing you with a world-class ownership experience. We share the thrill our customers get from owning and driving a Lexus. Whether you come in for a new or pre-owned Lexus, to have your vehicle serviced or to arrange financing, we are committed to providing a Lexus experience that keeps you coming back.
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6502 5th Avenue

Brooklyn, NY

11220

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Showing 547 reviews

September 20, 2021

#NX3002021AVOID AVOID AVOID Lexus!!!!!!!!!.......... #NX3002021 AVOID AVOID AVOID Lexus!!!!!!!!!.......... It's Luxury Car with Luxury Scams... . BROOKLYN DEALERSHIP IS COMPLITLY xx!!! The manag More

by Graff
Recommend Dealer
No
Employees Worked With
Jonathan
July 25, 2021

I just got my Rx 350 from Lexus Brooklyn. My wife loves the Lexus so much. When we arrived at the Lexus Brooklyn, Abe Shrief gave us a service and the deal to help us save money and great value for my old More

by Kevin Guo
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Abe Shrief
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 26, 2021 -

Lexus of Brooklyn responded

Good morning Mr. Guo, I would like to thank you for taking the time to provide your kind feedback and recommendation on DealerRater.com. It was my pleasure to have assisted you with your vehicle purchasing needs. I am happy to read that you were satisfied with the experience in which I provided you, and I wish you and your wife the best of luck with your new Lexus RX 350! If you should require further help with anything else vehicle related, please feel free to contact me at, (718) 680-2200. Abe Shrief Lexus of Brooklyn

April 03, 2021

Financial scammer. Agreed on price and changed it in financial paperwork. I fell for it too. I feel sorry for the sale person, that has to take the hit for him. More

by Thetruth
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
James Clayton
1.0
This rating includes all reviews, with more weight given to recent reviews.
February 28, 2021

I had a deal 3 days prior to picking up the car Day of I had a deal 3 days prior to picking up the car Day of pick up price was increased by 10 Percent Avoid Manager got into a shouting match with m More

by David.abbajeans
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Alex Rabinovich
1.0
This rating includes all reviews, with more weight given to recent reviews.
January 06, 2021

After checking the website, I found a pre owned Lexus that I was really interested in and left a message on a Friday evening to check about availability. The sales person responded early Saturday mornin More

by gmcfarland
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Carlos Lopez
1.0
This rating includes all reviews, with more weight given to recent reviews.
November 17, 2020

This dealership is excellent, normal high pursuit of excellence as all Lexus dealerships I have deal with in the past. Best sales manager, general manager and service manager followed up with me proper More

by Gary.steen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cindy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aladdin Alnaqib
Nov 17, 2020 -

Lexus of Brooklyn responded

Good morning Mr. Steen, I would like to thank you for taking the time to provide your kind feedback and recommendation on DealerRater. It was my pleasure to have assisted you with your vehicle purchasing needs. I am happy to read that you were satisfied with the experience in which I provided you, and we all wish you many happy miles in your new Lexus! If you should require further help with anything relating to your car, please feel free to contact me at (718) 680-2200. Cindy Rivera Lexus of Brooklyn

November 10, 2020

Purchased a used 2016 Honda Pilot. Before leaving dealer lot, got an electronics error - apparently a known problem with this model/year car. Dealer tried to weasel out from repairing, but eventually agreed More

by oxgaard
Customer Service
Recommend Dealer
No
Employees Worked With
JOSEPH ONDO
November 07, 2020

I would strongly encourage you to avoid working with this dealership. The dishonesty and trickery we dealt with was unbelievable. In particular, James Clayton and Ray Pineiro made it impossible for us to buy More

by KTucc
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
James Clayton
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ramon Pineiro
November 05, 2020

I purchased my certified Lexus I believe on the 28th of September. I wanted a specific vehicle with certain features. Cindy not only found the vehicle but made it easy for the entire process. The entire pr More

by Dun88can
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cindy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 06, 2020 -

Lexus of Brooklyn responded

Good morning, I would like to thank you for taking the time to provide your kind feedback and recommendation on DealerRater. It was my pleasure to have assisted you with your vehicle purchasing needs. I am happy to read that you were satisfied with the experience in which I provided you, and I wish you many happy miles in your pre-owned Lexus GS 350! If you should require further help with anything relating to your car, please feel free to contact me at (718) 680-2200. Cindy Rivera Lexus of Brooklyn

October 21, 2020

worked with Mr Mills, it is my second time leasing at this dealership, they are friendly and knowledgable happy to lease there again. Mr Mills is professional and helped us fine our car that we were inte More

by margotutu
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Thomas, Mills
Oct 21, 2020 -

Lexus of Brooklyn responded

Good morning, I would like to thank you for taking the time to provide your kind feedback and recommendation on DealerRater. It was my pleasure to have assisted you with your vehicle purchasing needs once again. I am happy to read that you were satisfied with the most recent experience in which I provided you, and I wish you the best of luck with your new car! If you should require further help with anything vehicle related, please feel free to contact me at (718) 680-2200. Thomas Hutton-Mills Lexus of Brooklyn

Oct 21, 2020 -

margotutu responded

I will thank you