Lexus of Chattanooga

Ralph Paty helped me with my purchase. Ralph made it easy and it was a pleasure doing business with him. My next car will be from Lexus of Chattanooga and it’s my hope that Ralph will he Ralph made it easy and it was a pleasure doing business with him. My next car will be from Lexus of Chattanooga and it’s my hope that Ralph will help again. More

Fred Fortson is our sales person and does a great job. Honest, caring, concise and a gentleman. The staff overall is truly concerned for a good relationship. Thanks to all Ron & Linda Cloud Honest, caring, concise and a gentleman. The staff overall is truly concerned for a good relationship. Thanks to all Ron & Linda Cloud More

Fred did a great job helping us with our new car. He was very helpful and knowledgeable. He answered all of our questions and made the process easy. We would highly recommend Fred. He was very helpful and knowledgeable. He answered all of our questions and made the process easy. We would highly recommend Fred. More

I am thankful for my experience with Lexus of Chattanooga. I had a problem with my car, and they worked it out. The outcome was very favorable, and I am very appreciative of the team. Chattanooga. I had a problem with my car, and they worked it out. The outcome was very favorable, and I am very appreciative of the team. More

Completed the complex car-buying experience quicker than any other, great job Marc & Josiah! Bravo any other, great job Marc & Josiah! Bravo More

Lexus of Chattanooga has the best employees. Fred Fortson is wonderful to work with and is very knowledgeable of the brand. Fred Fortson is wonderful to work with and is very knowledgeable of the brand. More

Fred and Justin we’re so great to work with. I wish I could remember the tech savy gentleman that explained the gadgets on the car. He too was great! This dealership is too notch. Fred has been I wish I could remember the tech savy gentleman that explained the gadgets on the car. He too was great! This dealership is too notch. Fred has been looking for the perfect vehicle for my wife 2 years. He kept in contact with me. If something came in he thought she would be interested in he would send pics, price and owners. and finally found the One. My wife and I will only go to Chattanooga. You have a wonderful team there. Thank you Fred, Justin and tech savy guy. Again my apologies that I don’t know his name. But wow he was impressive with his knowledge of the vehicle. Tim and Vicki Smith More

The salesman and everyone was very nice and knowledgeable about the vehicle we were interested in highly recommend about the vehicle we were interested in highly recommend More

My wife & I just purchased our 5th Lexus from this dealer. Our salesman Ralph Paty was excellent from our first contact till the sale was completed! NO pressure at all instead he took a lot of time dealer. Our salesman Ralph Paty was excellent from our first contact till the sale was completed! NO pressure at all instead he took a lot of time going over all the features & the VALUE of the car not just the price. His follow up the next day & a couple of other occasions was really nice making sure we were completely satisfied with our purchase. This is not a normal sales experience!! Ralph, Ed Emerson, Josiah made it a seamless experience!! John Cate in their service department ALWAYS provides us with a great experience & trouble free service!!! QUALITY, VALUE, & EXCEPTIONAL SERVICE make purchasing a car here an enjoyable experience!!! More

Update: The Service Manager has been working with me to get a list of what was worked on, they call it a MPI. He has also been responsive to my emails. I am still waiting on the My Lexus service record to get a list of what was worked on, they call it a MPI. He has also been responsive to my emails. I am still waiting on the My Lexus service record to have the mileage adjusted to the correct mileage. Called in for a multi-point inspection on a recently purchased higher miles GX 460. I wanted to know and get fixed all that it needed. I knew several things were needed like a small coolant leak and leaking struts. I wanted to make sure the vehicle was looked over well so I placed small pieces of tape on the Lexus engine bay fasteners and on other areas. I don't just trust peoples word, but hoped bringing it to the Lexus dealership would be a better experience. While at the dealership I decided to go with a full 150K mile service as it just made sense to. Their were a few items I requested not to have done such as the oil change (just did my own a week prior). When I got home, I checked under the hood and was very disappointed to see my taped areas undisturbed. The service receipt only listed 1. brake fluid, 2. fuel and oil additives, 3. a "complementary" car wash, and 4. a "complementary" multi-point inspection. It also said 150k service at the top. I called my service rep, Cody, to talk about my concern that my vehicle was not serviced. He talked about how I was only charged for what was on the receipt. That would mean I paid $330 for a brake bleed and the engine additives (like $10 each at Autozone). Worse I found my brake reservoir still taped... I was told they fill the brakes through a different way. This could be true from what I have read, but my trust in the service still is not high. I then found my mileage was listed as 192K miles. All this has made me very skeptical that anything was actually done on my vehicle. When I asked about the inspection I was told that everything looks good (remember that I know I have a coolant leak somewhere, and leaky struts). Cody the service rep told me he would send me over the notes from the tech. It never came and I called back for 5 day and he sent me to voicemail without reaching back out to me. After another week I called Lexus of America. After a month from all this I got an email from the service manager. He said he was asked to send me over something. That something was a list of what is included in the 150K mile service. I told him I was not looking for what the recommended service items were but the notes from my original service and getting my concerns fixed. I don't know if I can trust the service center to make this right, but the service manager did ask if I wanted to go back over anything I felt they didn't do. I really hope this can be rectified. I am going to need to buy parts and have repairs done. I don't want to have to drive down to Atlanta because I can't trust this operation. I did not feel the "Lexus" experience but I sure did have a "unforgettable experience". More