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Lexus of Chattanooga

Chattanooga, TN

4.9
1,341 Reviews
At Lexus of Chattanooga, it's our mission to bring all of the drivers of Chattanooga, TN and surrounding locations an extensive line of the finest new and used Lexus cars, quality customer service, and more. From your service and maintenance needs to your Financial needs, Lexus of Chattanooga is there with you every step of the way. Come see us today at Lexus of Chattanooga for an unforgettable experience.
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2135 Chapman Rd

Chattanooga, TN

37421

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Showing 1,341 reviews

September 21, 2023

Jackson was wonderful. He took a great deal of time explaining all of the features of the Lexus . He was patient with me and extremely knowledgeable about the vehicle. I co More

by susie.walker
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jackson, Aaron
Sep 21, 2023 -

susie.walker responded

Jackson was wonderful. He took a great deal of time explaining all of the features of the Lexus. He was patient with me and extremely knowledgeable about the vehicle. I could not have asked for better help. Aaron was very patient with me and helpful. Thank you for Lexus of Chattanooga.

Sep 21, 2023 -

susie.walker responded

I already did 2times. look above

Sep 21, 2023 -

susie.walker responded

I did 2 times already

Sep 21, 2023 -

susie.walker responded

I have responded x2

Sep 21, 2023 -

Lexus of Chattanooga responded

Thank you so much for taking the time to share your wonderful experience with us! We are delighted to hear that Jackson and Aaron provided you with exceptional service. They are truly dedicated to ensuring that our customers feel well-informed and supported throughout their journey with Lexus. It's fantastic to know that Jackson's knowledge and patience in explaining the features of the Lexus left a lasting impression on you. We believe in creating a comfortable and informative environment for our customers, and it's clear that he delivered on that promise. Aaron's patience and helpfulness are qualities we take pride in, and we're thrilled that you had such a positive interaction with him. We appreciate your kind words and your trust in Lexus of Chattanooga. If you ever have more questions or need further assistance, please don't hesitate to reach out. We're here for you every step of the way. Safe travels and enjoy your Lexus!

September 18, 2023

Larry made the process painless and smooth, he is a master salesman and is so respectful of what I desired and the price range I established. He gave me some options I hadn’t considered and it helped m More

by Deanna A
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ed Emerson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jackson Antinore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin Hendrick, Larry Holder, Alesia Durr
Sep 20, 2023 -

Lexus of Chattanooga responded

Thank you for sharing your exceptional experience with Larry, Justin, Jackson, and the entire team at Lexus of Chattanooga! 🌟 Larry's mastery in sales, respectful approach, and ability to provide valuable options are indeed what sets us apart. We're delighted that he could assist you in finding the perfect vehicle within your desired price range. Justin and Jackson's expertise in finance and technology are invaluable in ensuring a seamless and satisfying car-buying experience. Your kind words mean the world to us, and we're thrilled to have been part of your journey. If there's anything more we can do for you or if you have any questions in the future, please don't hesitate to reach out. We're here to provide the same top-notch service whenever you need us. Wishing you many joyful miles in your new Lexus!

September 14, 2023

Professionalism! That is what I found in everyone I dealt with at this dealership. The lead professional being Ralph Paty. Outstanding! More

by RI-Lighthouse
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ralph Paty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jackson, the tech guy. Very helpful!
Sep 15, 2023 -

Lexus of Chattanooga responded

Thank you so much for your kind words and for recognizing the professionalism of our team, with a special mention to Ralph Paty. 🌟 Providing outstanding service and professionalism is at the core of what we do at Lexus of Chattanooga, and we're thrilled to hear that you found this to be the case during your visit. If you ever have more feedback to share or need any assistance in the future, please don't hesitate to reach out. We're here to ensure your automotive needs are met with excellence. Safe travels, and thank you for choosing Lexus of Chattanooga!

September 14, 2023

Fred was able to order me the exact car I was looking for. Kept me updated and informed along the way. An all around great experience. Highly recommend. More

by kwmcbryar
Recommend Dealer
Yes
Employees Worked With
Fred Fortson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 15, 2023 -

Lexus of Chattanooga responded

Thank you so much for taking the time to share your wonderful experience with Fred and our team at Lexus of Chattanooga! 🌟 We're thrilled to hear that Fred was able to order your dream car and that he kept you updated and informed throughout the process. Providing a great experience and exceeding your expectations are our top priorities, and your recommendation means the world to us. If you ever need anything in the future or have more feedback to share, please don't hesitate to reach out. We're here to ensure your automotive journey continues to be exceptional. Safe travels, and thank you for choosing Lexus of Chattanooga!

September 11, 2023

VERY ACCOMMODATING IN CONSIDERATION OF SPECIAL CIRCUMSTANCES INVOLVING TIME AND OUT OF TOWN PURCHASE TRAVEL. More

by almered20
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Larry Holder
Sep 13, 2023 -

Lexus of Chattanooga responded

Thank you for sharing your feedback, and we're thrilled to hear that our team at Lexus of Chattanooga was very accommodating in consideration of your special circumstances involving time and out-of-town purchase travel. Providing flexible and considerate service to meet our customers' unique needs is a top priority for us. Your satisfaction and convenience are important to us, and we're pleased that we could assist you during your purchase. If you ever have more feedback or require further assistance in the future, please don't hesitate to reach out. We're here to serve you and ensure your automotive needs are met, no matter the circumstances. Thank you for choosing Lexus of Chattanooga, and we look forward to assisting you in the future.

September 01, 2023

Initially called around 3pm to inquire about a new Lexus. I was promptly contacted by Fred, and he went above and beyond to ensure I received adequate value for my trade. He even stayed 2 hours past closing More

by Johnathansdavis
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Fred Fortson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 05, 2023 -

Lexus of Chattanooga responded

Thank you for sharing your exceptional experience with us, even from all the way in Nashville! We are thrilled to hear that Fred provided you with outstanding service and made sure you received the value you deserve for your trade. Fred's dedication and going the extra mile, including staying late, exemplify our commitment to customer satisfaction. We're excited to have you as part of our Lexus of Chattanooga family and look forward to being your trusted dealership for many more car purchases in the future. If you have any questions or need assistance down the road, please don't hesitate to reach out to us. Safe travels, and here's to a fantastic partnership with you, our valued customer!

August 30, 2023

Our experience was excellent. Ralph Paty is the consummate professional, and he was a pleasure to work with. He really has the knowledge of the product to enhance the customers ex More

by Rick Thompson
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Ralph Paty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robbie Bales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jackson Antinore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 30, 2023 -

Lexus of Chattanooga responded

Thank you so much for your fantastic 5-star review! We're delighted to hear that you had an excellent experience with us at Lexus of Chattanooga. It's wonderful to know that Ralph Paty provided you with top-notch service. We're proud to have him as part of our team, and your kind words are a testament to his dedication and knowledge. We believe that a knowledgeable and professional approach enhances the car-buying experience, and we're glad Ralph could provide that for you. We're honored to be a part of your Lexus family, and we thank you for choosing Lexus of Chattanooga. If you ever have any more questions or need assistance in the future, please don't hesitate to reach out. We're here to ensure your continued satisfaction. Once again, thank you for your support and kind words. We look forward to serving you again whenever you need us!

Sep 07, 2023 -

Rick Thompson responded

We will certainly call on you again! Thank you.

August 26, 2023

Pleasant experience with no pressure. Very accommodating, informative and professional treatment. Would highly recommend this dealership to friends and family. More

by Ldmason180
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Fred Fortson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aaron Schreiner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alesia Durr
Aug 30, 2023 -

Lexus of Chattanooga responded

Thank you for your wonderful review! We're delighted to hear that you had a pleasant experience with us at Lexus of Chattanooga. Our commitment to providing a pressure-free environment and exceptional service is at the core of what we do, and we're thrilled that you felt accommodated, informed, and professionally treated during your visit. Your recommendation means the world to us. We're honored that you would consider us for your friends and family. If you or your loved ones ever have any questions, need assistance, or want to explore more about our offerings, please don't hesitate to reach out. We're here to provide the same excellent experience to all those you refer. Thank you for choosing Lexus of Chattanooga. We truly appreciate your support and look forward to the opportunity to serve you, your friends, and your family again!

August 25, 2023

Our experience here was fast and efficient. Fred was an honest and reliable person to work with! More

by Jljcorbin
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Fred Fortson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 30, 2023 -

Lexus of Chattanooga responded

Thank you for sharing your positive experience with us at Lexus of Chattanooga! We're delighted to hear that your visit was fast and efficient, and that Fred provided you with honest and reliable assistance. Efficiency and honesty are qualities we hold dear, and we're thrilled that your experience with Fred reflected these values. If you ever need anything else or have more questions in the future, please don't hesitate to reach out. We're here to ensure your satisfaction and to assist you in any way we can. Thank you for choosing Lexus of Chattanooga. We truly appreciate your support and look forward to serving you again whenever you need us!

August 24, 2023

Look for Mike Watson. He is the best sales agent and goes beyond after sales. Very approachable and ready to help for any questions. Overall Lexus of Chattanooga has expli More

by maicapitoy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jackson Antinore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alesia Durr
Aug 30, 2023 -

Lexus of Chattanooga responded

Thank you so much for your glowing feedback and for highlighting the exceptional service provided by Mike Watson at Lexus of Chattanooga. We're thrilled to hear that he went above and beyond to assist you, not only during the sales process but also after. Mike's approachability and readiness to help are qualities we value in our team members, and we're proud to have him represent us. It's wonderful to know that you've found our dealership to have explicit and empathetic individuals who truly understand and meet your needs and expectations. Creating a positive and supportive environment is a top priority for us, and your experience reflects our commitment. If you ever need anything else or have more questions in the future, please don't hesitate to reach out. We're here to provide the same outstanding service that you've come to expect from us. Thank you for choosing Lexus of Chattanooga as the best dealership for you. We appreciate your support and look forward to serving you again whenever you need us!

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