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Lexus of Chattanooga

Chattanooga, TN

4.9
1,394 Reviews
At Lexus of Chattanooga, it's our mission to bring all of the drivers of Chattanooga, TN and surrounding locations an extensive line of the finest new and used Lexus cars, quality customer service, and more. From your service and maintenance needs to your Financial needs, Lexus of Chattanooga is there with you every step of the way. Come see us today at Lexus of Chattanooga for an unforgettable experience.
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2135 Chapman Rd

Chattanooga, TN

37421

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Showing 1,394 reviews

December 16, 2023

Marc and everyone at Lexus of Chattanooga were very professional and easy to deal with. More

by d2henry
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Marc Bales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 18, 2023 -

Lexus of Chattanooga responded

Thank you for sharing your experience with us! We're thrilled to hear that Marc and our team at Lexus of Chattanooga provided you with a professional and easy-going experience. Making your time with us effortless and pleasant is always our aim. Your kind words mean a lot, and we're grateful for the opportunity to assist you. If there's anything else we can do for you or if you have any further feedback, please don't hesitate to get in touch. Wishing you many enjoyable miles ahead, and we look forward to welcoming you back in the future!

December 13, 2023

Cody Skipper is the most caring with how he handles my concerns about the service of my Lexus. He prompted returning his calls and explains you what’s going on with your car. He updates you in a timely fa More

by graceworks63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Cate
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cody Skipper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 18, 2023 -

Lexus of Chattanooga responded

Thank you for sharing your positive experience with Cody Skipper at Lexus of Chattanooga! We're delighted to hear that Cody has been the most caring in handling your concerns about the service of your Lexus. Providing clear communication and timely updates is crucial, and we're pleased that Cody has been prompt in returning your calls and explaining the details of your car's service. If you have any more feedback or if there's anything else Cody and our team can assist you with, please don't hesitate to reach out. We appreciate your trust in us and look forward to continuing to provide excellent service for your Lexus. Safe travels, and thank you for choosing Lexus of Chattanooga!

December 11, 2023

All staff was easy to work with and efficient. Ralph Paty stayed on top of my car order coming from Japan. More

by weeks305
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ralph Paty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Hendrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aaron
Dec 18, 2023 -

Lexus of Chattanooga responded

Thank you for sharing your positive experience with us! We're delighted to hear that our staff was easy to work with and efficient during your car order process. It's fantastic to know that Ralph Paty took care to stay on top of your car order coming from Japan. Ensuring a smooth and attentive experience is important to us, and we appreciate your kind words. If there's anything else we can do for you or if you have any further feedback, please don't hesitate to reach out. We look forward to serving you again and providing you with continued excellent service. Safe travels, and thank you for choosing Lexus of Chattanooga!

December 11, 2023

Excellent customer service from start to finish. Wonderful working with Lexus of Chattanooga. Highly recommend. More

by Ruiseñor
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ed Emerson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marc Bales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jackson Antinore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Hendrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 11, 2023 -

Lexus of Chattanooga responded

Thank you for your glowing review! We're thrilled to hear that you experienced excellent customer service from start to finish at Lexus of Chattanooga. Providing a wonderful experience for our customers is our top priority, and we appreciate your recommendation. If you have any more feedback or if there's anything else we can assist you with, please feel free to reach out. We value your business and look forward to serving you again. Safe travels and enjoy your time with your Lexus! 🚗😊

December 10, 2023

Dealer was very professional to work with. Sales person, Marc Bales, was a pleasure to work with and really helped us get the best vehicle and deal. More

by SLuckett
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Marc Bales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josiah Sadek
Dec 11, 2023 -

Lexus of Chattanooga responded

Thank you for sharing your positive experience with the dealer and specifically mentioning Marc Bales. We're thrilled to hear that the dealer provided professional service, and Marc was a pleasure to work with, helping you secure the best vehicle and deal. If you have any more feedback or if there's anything else we can assist you with, please feel free to reach out. We appreciate your business and look forward to serving you again in the future. Safe travels and enjoy your new vehicle! 🚗😊

December 06, 2023

I think buying a car is hard and it's stressful! But I had a great experience here. My salesman, Ralph Petty went above and beyond to make this go well - and to get my business. Every phone call, ev More

by lynn
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ralph Paty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aaron Schreiner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Hendrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 07, 2023 -

Lexus of Chattanooga responded

Thank you so much for sharing your experience with Lexus of Chattanooga! We understand that buying a car can be a challenging and stressful process, and we're thrilled to hear that you had a great experience with us. Ralph Patty is a valued member of our team, and we're delighted to know that he went above and beyond to ensure a smooth and satisfying car-buying journey for you. Providing attentive and personalized service is a priority at Lexus of Chattanooga, and we're pleased that you felt supported through every phone call, text, and email. Your satisfaction is our ultimate goal, and we're thrilled that you now have a new Lexus that you love. If there's anything else we can do for you or if you have further feedback, please don't hesitate to reach out. Congratulations on your new Lexus, and thank you for choosing Lexus of Chattanooga!

December 01, 2023

Excellent dealership with professional and knowledgeable personnel. Marc Bales made the purchase process both easy and enjoyable. More

by kastnice
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Marc Bales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 01, 2023 -

Lexus of Chattanooga responded

Thank you for your kind words and positive feedback about our dealership! 🌟 We're delighted to hear that you had an excellent experience with our professional and knowledgeable personnel. It's wonderful to know that Marc Bales made the purchase process easy and enjoyable for you. If there's anything else we can do for you or if you have further feedback to share, please don't hesitate to reach out. We appreciate your business and look forward to serving you again in the future.

November 29, 2023

Ralph Paty made an effort to find the vehicle that we thought we were looking for as well as several others he thought we might be interested in. Once we zeroed in on a particular vehicle, he was extreme More

by Russell T
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Ralph Paty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 01, 2023 -

Lexus of Chattanooga responded

Thank you for sharing your positive experience with Ralph Paty and our team! 🌟 We're thrilled to hear that Ralph went above and beyond to assist you in finding the right vehicle, providing helpful information, and making your purchase experience pleasant and satisfactory. Customer satisfaction is our priority, and we appreciate your kind words about the courteous and helpful interactions with everyone on our team. If there's anything else we can do for you or if you have further feedback to share, please don't hesitate to reach out. We value your business and look forward to serving you in the future.

November 28, 2023

Everyone there was friendly and helpful! Marc especially , but also everyone else not even "assigned to us ". Everyone asked if we needed help or anything else ...to drink etc Marc helpe More

by suzannedew
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Aaron Schreiner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marc Bales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 01, 2023 -

Lexus of Chattanooga responded

Thank you for sharing your positive experience with us at Lexus of Chattanooga! 🌟 We're thrilled to hear that everyone, especially Marc, was friendly and helpful throughout your visit. It's wonderful to know that Marc was patient, pleasant, and efficient, even when faced with some challenges. We appreciate your kind words about the technical trainer, the accounting team, and the overall experience. Your feedback is valuable to us, and we're grateful for your willingness to work with us again. We understand your concerns about the parking lot and appreciate your patience. If there's anything else we can do for you or if you have further feedback to share, please don't hesitate to reach out. We look forward to serving you in the future, and we'll keep your anticipation for the new location in mind.

November 28, 2023

This was one of the smoothest purchases I've ever made at an automotive dealership. Marc was great to work with, great communications, easy to work with and was genuinely interested in making sure I was 100% More

by Bill_G
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ed Emerson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marc Bales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Hendrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 01, 2023 -

Lexus of Chattanooga responded

Thank you for taking the time to share your positive experience with us! 🌟 We're thrilled to hear that your purchase at Lexus of Chattanooga was one of the smoothest, and Marc played a key role in making it an excellent experience. It's wonderful to know that Marc was great to work with, communicated effectively, and ensured your complete satisfaction with both the vehicle and the dealership. We appreciate your enthusiastic recommendation of Marc and Lexus of Chattanooga. Your kind words about our friendly and professional staff mean a lot to us. If there's anything else we can do for you or if you have further feedback to share, please don't hesitate to reach out. Thank you for choosing us, and we look forward to serving you again in the future.

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