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Lexus of Chattanooga

Chattanooga, TN

Overview
Employees
Reviews
Vehicles
4.9
1,373 Reviews
At Lexus of Chattanooga, it's our mission to bring all of the drivers of Chattanooga, TN and surrounding locations an extensive line of the finest new and used Lexus cars, quality customer service, and more. From your service and maintenance needs to your Financial needs, Lexus of Chattanooga is there with you every step of the way. Come see us today at Lexus of Chattanooga for an unforgettable experience.
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2135 Chapman Rd

Chattanooga, TN

37421

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Showing 1,373 reviews

February 09, 2026

My car would not start afterthought the snow and cold weather. Lexus picked up my car from ny home and repaired all that was in need. They were courteous and kept me advised about everything my car neede More

by Deltagirl2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Halterman
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Feb 11, 2026 -

Lexus of Chattanooga responded

Thank you so much for sharing your experience, Deltagirl. We know how stressful it can feel when your vehicle won’t start, especially after snow and freezing temperatures. We’re so glad our team at Lexus of Chattanooga was able to step in, pick up your vehicle from your home, and take care of everything for you. It means so much to hear that you felt informed every step of the way. Clear communication and no surprises at the end are incredibly important to us. We always want you to feel confident and comfortable with the work being done. And we love that your Lexus was returned freshly washed and looking its best. There’s nothing better than getting your vehicle back running perfectly and sparkling clean. Thank you for trusting us to care for your vehicle. We’re grateful for you and always here whenever you need us. Stay warm and enjoy every mile ahead.

February 08, 2026

It was a great experience. Good service, honest sales people. My wife and I love the car we got, it was a good deal. More

by VLYNNYABOKE2
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Josiah Sadek
4.0
This rating includes all reviews, with more weight given to recent reviews.
Cody Clark
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 11, 2026 -

Lexus of Chattanooga responded

We’re truly grateful you and your wife chose Lexus of Chattanooga for your vehicle purchase. Hearing that you had a great experience, received good service, and felt you were treated with honesty means everything to us. Most of all, we love knowing you both are enjoying your new car and feel good about the deal you received. That’s exactly how the experience should feel , confident, comfortable, and exciting. Thank you again for your trust and for sharing your experience. If there’s ever anything you need, we’re always here and happy to help. Enjoy every mile together.

February 05, 2026

Even though I live about a thousand miles away, I’ll be checking in with this dealership when I need my next car… and Fred Fortson is hand down the best salesperson I’ve ever worked with in 50 years of buy More

by Stevdelphi
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Fred Fortson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aaron Schreiner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nathan Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 05, 2026 -

Lexus of Chattanooga responded

Thank you so much for sharing this incredible feedback. It truly means a great deal to us. The fact that you would choose to stay connected with Lexus of Chattanooga from so far away speaks volumes, and we’re honored by your trust. Fred, your salesperson, is known for his consistency, professionalism, and genuine care for his guests, and your kind words will mean the world to him. Thank you for choosing Lexus of Chattanooga. We’ll be here for you whenever the time comes for your next vehicle.

February 04, 2026

Outstanding customer service and an effortless buying process made this dealership experience truly exceptional! Highly recommend!! More

by christinalea01
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Fred Fortson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jackson Antinore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nathan Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 05, 2026 -

Lexus of Chattanooga responded

Thank you, Christina, for the wonderful feedback. We truly appreciate it. Providing outstanding customer service and an effortless buying experience is always our goal, and we’re so glad to hear your visit felt exceptional from start to finish. Your recommendation means a great deal to our entire team. Thank you for choosing Lexus of Chattanooga. We look forward to welcoming you back anytime.

February 01, 2026

We had a stress free purchase with Mr. Fred Fortson. He was friendly and very professional. He texted us with updates on our cars arrival. Overall., it was a pleasant experience. More

by pculver6397
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Fred Fortson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aaron Schreiner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Hendrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 05, 2026 -

Lexus of Chattanooga responded

Thank you for sharing your experience with us. We’re so glad to hear your purchase was stress free and enjoyable. Fred’s friendly, professional approach and clear communication are exactly what we aim to provide, and we’re happy to know his updates helped make the process smooth from start to finish. We truly appreciate you choosing Lexus of Chattanooga and hope you enjoy every mile in your new vehicle. Please let us know if there’s ever anything we can do for you.

January 31, 2026

Andrea is very good at her job, well mannered and very professional. I can completely recommend Andrea. More

by lstrain
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrea Mashburn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 05, 2026 -

Lexus of Chattanooga responded

Thank you for taking the time to share your experience. We truly appreciate it. Andrea’s professionalism, kindness, and attention to detail are qualities we value deeply, and we’re so glad they stood out during your visit. We’ll be sure to share your kind words with her. Thank you again for your recommendation and for choosing Lexus of Chattanooga. We’re always here whenever you need us.

January 30, 2026

We had a very good experience working with Fred Fortson at this dealership. Proactively Fred advised that we place a deposit to reserve our car and after the storm weather cleared, we closed the deal and d More

by jimreich72
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Fred Fortson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nathan Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 05, 2026 -

Lexus of Chattanooga responded

Thank you, Jim, for sharing your experience with us. We’re so glad everything came together so smoothly. Fred’s proactive communication and thoughtful guidance are exactly what we hope every guest experiences, especially when unexpected circumstances like weather come into play. We’re thrilled to hear you were able to close the deal and drive away happy in your new Lexus. We truly appreciate your trust in Lexus of Chattanooga and hope you enjoy every mile ahead. Please don’t hesitate to reach out if there’s ever anything we can do for you.

January 29, 2026

Fred has patience and listens 2 great characters to have while selling cars. He didn't pressure me with constant calls or texts messages and I really appreciated that. Fred delivers and I would recommend More

by Pray1211
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Fred Fortson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nathan Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 05, 2026 -

Lexus of Chattanooga responded

Thank you so much for taking the time to share this kind feedback. We’re truly grateful. Fred’s patience, ability to listen, and respect for each guest’s pace are exactly what we strive for at Lexus of Chattanooga. A comfortable, pressure-free experience matters, and we’re so glad that approach stood out to you. We’ll be sure to share your words with Fred. He’ll really appreciate it. Thank you again for your recommendation and for trusting us with your Lexus journey. We’re always here for you whenever you need us.

January 27, 2026

I was very pleased with the service we received. The sales people are very prompt and explained clearly the matter of the day. Appreciate it! More

by royceramback
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Josiah Sadek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cody Clark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 27, 2026 -

Lexus of Chattanooga responded

Thank you for sharing your experience! We’re glad to hear you were very pleased with the service you received and that our sales team was prompt and clear in explaining everything. We truly appreciate your kind words and your trust in Lexus of Chattanooga. We look forward to serving you again in the future!

January 24, 2026

Great service department! I bought my Lexus from this dealer, and they keep it in excellent condition. Never a problem! Thank you Josh! More

by MaryH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Halterman
Report | Print
Jan 27, 2026 -

Lexus of Chattanooga responded

Mary, thank you so much for the wonderful review! We’re thrilled to hear our service department continues to take great care of your Lexus and keep it in excellent condition. Josh will truly appreciate your kind words—he takes great pride in making sure every visit is a positive one. Thank you for choosing Lexus of Chattanooga, and we look forward to serving you for many years to come!

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