Ryan Kennedy

Lexus of Chattanooga responded

Thank you for sharing your experience! We are truly honored by the confidence you've placed in Lexus of Chattanooga. Knowing that you chose to have your vehicle serviced with us after driving from Boston is an incredible compliment to our team. We're delighted to hear that Ryan and our technicians were able to resolve the issue with your rear suspension and get your Lexus back to the quiet, smooth ride you expect. Providing expert service and earning our guests' trust is what we strive for every day. Thank you for your loyalty and for recognizing Ryan and our shop team. We sincerely appreciate your trust and look forward to being here whenever you need us in the future.

Lexus of Chattanooga responded

Thank you for the wonderful review! We're delighted to hear that you enjoy the friendly atmosphere and professional service at Lexus of Chattanooga. Providing conveniences like loaner vehicles, comfortable waiting areas, and exceptional guest care is all part of the ownership experience we strive to deliver. It's rewarding to know these amenities help make your visits more enjoyable and convenient. We truly appreciate your kind words and your trust in our team. Thank you for choosing Lexus of Chattanooga, and we look forward to serving you again in the future.

Lexus of Chattanooga responded

Thank you for your continued trust in Lexus of Chattanooga! We’re so glad to hear Ryan continues to provide a wonderful service experience for you. We truly appreciate your kind words and look forward to taking care of you and your vehicle for many miles ahead!

Lexus of Chattanooga responded

Carl, thank you so much for your continued trust over the past 3 years! We’re grateful to hear our team has consistently been helpful. That means a lot to us, and we’re honored to be your dealership of choice. We look forward to taking great care of you for many more years at Lexus of Chattanooga!

Lexus of Chattanooga responded

Thank you for the wonderful review, Michelle! We’re so glad to hear our service team made such a positive impression. Being polite, courteous, and taking great care of our guests is something we truly value. We sincerely appreciate the 10 out of 10 recommendation and thank you for choosing Lexus of Chattanooga. We look forward to serving you again in the future!

Lexus of Chattanooga responded

Thank you for the kind review! We’re glad to hear you’ve had smooth visits with minimal wait time and that our team has been friendly and easy to work with. We truly appreciate you choosing Lexus of Chattanooga, and we look forward to taking care of you again whenever you need us!

Lexus of Chattanooga responded

Thank you, JB, for taking the time to share your experience with us. We’re delighted to hear that Ryan continues to take such great care of you by answering your questions and explaining everything thoroughly. We’re also glad you enjoy the waiting area and that your vehicle was ready on time and well cared for. We truly appreciate your trust in Lexus of Chattanooga and look forward to serving you again.

Lexus of Chattanooga responded

Thank you for sharing your feedback. We’re truly sorry for the lack of communication and support you experienced—this is not the level of care we strive to provide at Lexus of Chattanooga. Our Service Manager has been made aware and has reached out in hopes of connecting with you personally. We appreciate your honesty and are taking your comments seriously as we work to improve. We’re genuinely saddened that we fell short and thank you for acknowledging the many team members who do care deeply about our guests.

Lexus of Chattanooga responded

Thank you, Gene, for sharing your experience with us. We truly appreciate your kind words about our team’s courtesy and attention to detail. Respecting your time is very important to us, so it’s wonderful to hear that our estimates are meeting your expectations. We’re grateful for your trust in Lexus of Chattanooga and look forward to taking care of you and your vehicle again.

Lexus of Chattanooga responded

Thank you so much for sharing your wonderful experience with us! We’re thrilled to hear that your RX 500h purchase went so smoothly and that Ralph Paty provided you with the exceptional service we strive to deliver every day. Ralph truly exemplifies what omotenashi is all about—genuine hospitality, professionalism, and a deep commitment to taking care of our guests throughout the entire journey. We’re so grateful for your continued loyalty and kind words about our entire team—from sales to service. It’s people like you who make Lexus of Chattanooga such a special place. We’ll be sure to pass along your heartfelt thanks to Ralph and celebrate the way he cared for you during the wait and delivery process. Enjoy every mile in your new RX 500h, and please know we’re always here when you need us.