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Lexus of Pembroke Pines

Pembroke Pines, FL

4.6
17,006 Reviews
All of the employees of Lexus of Pembroke Pines share a common goal of providing the highest level of customer service possible for each and everyone of our clients. For this reason, we have been recognized as Lexus Elite for 14 years running! Lexus of Pembroke Pines is in the top 5 volume Lexus stores in the world; with an extensive inventory availible so you can drive home in the exact car of your dreams today. Come see why Lexus of Pembroke Pines IS South Floirda's premier luxury vehicle destination.
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16150 Pines Boulevard

Pembroke Pines, FL

33027

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Showing 17,006 reviews

June 10, 2021

Excellent experience buying my car here. From the sales staff to the finance department. Everyone was very professional. Will recommend to my family and friends. More

by SMOOTHIEKING33183
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erik Estrella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : REINALDO ENRIQUE RIVERA RAMOS
Jun 10, 2021 -

Lexus of Pembroke Pines responded

Congratulations on your new vehicle! All of us at Lexus of Pembroke Pines appreciate the time you took to write about your experience working with us during your new car purchase. We are delighted to hear our staff helped you drive home in the right car for you. It means a lot that our service stood out to you, and we wish you safe travels in your new ride!

June 10, 2021

Very please with Atony, he was really professional and at the same time friendly. He was also knowledgeable and overall a very pleasant and smooth business interaction. More

by LUCYQ66
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Otany Lantigua
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andres from finance.
Jun 10, 2021 -

Lexus of Pembroke Pines responded

Thank you for taking the time to leave Lexus of Pembroke Pines your excellent review. Otany is exactly as you described. He has a passion for assisting clients and is packed with knowledge. Enjoy your new ride and thank you for your business!

June 10, 2021

Great service. Valet pickup and drop off was wonderful!!! The valet driver was friendly and accomodating. I could not be more pleased with the service. More

by essher6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
juan Correa is the advisor on my slip
Jun 10, 2021 -

Lexus of Pembroke Pines responded

We appreciate your kudos! It makes our day to hear that our services stood out to you during your visit. Thank you for choosing Lexus of Pembroke Pines, your business means the world to us. Have a great day and we hope to see you next time!

June 10, 2021

I’m pleased with my new car. The team at Lexus made sure that I had a great experience from start to finish. I would recommend this dealership to others. However, after buying the car don’t expect the sa More

by Michelle B.
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rohan Alexander
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Acosta
Jul 09, 2021 -

Lexus of Pembroke Pines responded

Michelle - This is a disappointing update to read. I assure you that it is not our intention to let this slip through the cracks, and I would be more than willing to speak with you directly about your registration to ensure we get this all sorted out for you. Please don't hesitate to give me a call. Thank you, Lynn Gonzales - Customer Relations Manager - 954-945-8581

June 09, 2021

Every person was very helpful! I received constant follow ups and assistance when needed. Zee was thorough and very knowledgeable. Hope for smooth sailing going forward. More

by AFIRESTONE5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zee Hanif
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 09, 2021 -

Lexus of Pembroke Pines responded

Thank you for your confidence in Lexus of Pembroke Pines, and for your business. We are pleased to hear Zee provided an informative and seamless service visit. All of us at Lexus of Pembroke Pines hope to see you again next time. Take care!

June 09, 2021

Excellent from upon arrival to the service guy to all the cashiers were wonderful. The only thing I never received a letter or a call regarding the recall of the fuel pump, Not good. More

by MCEPERO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Hoglievina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 14, 2021 -

Lexus of Pembroke Pines responded

Thank you for sharing! We appreciate the feedback about our team and are proud to have earned your business. With regard to the rest of your review, we want the most for our guests, and I would be happy to speak with you so I can properly address any concerns you may have. If you are willing to discuss this, please do not hesitate to give me a call. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

June 09, 2021

Great service.And finish at time promised .The only Great service. And finish at time promised . The only thing was last step to get my car it took 30 minutes But everything else was excellent I w More

by xiomy.daniels
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Christian Ruiz
Jun 14, 2021 -

Lexus of Pembroke Pines responded

Thank you for the review! We are happy to hear that Christian was able to assist with your vehicle and get you back out on the roads. We apologize for any delays and assure you that we will use this feedback to improve in the future. If there is anything more we can do to assist you, please do not hesitate to reach out! Best, Osiris Barcelo - Service Manager - (954) 443-2332

June 09, 2021

Excelente servicio por parte de Isidro García, informándome en todo momento del estado de mi carro y ayudándome con todas las dudas que me surgieron. More

by Jorge Serrano
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Mankin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gustavo Palacio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Hoglievina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Isidro Garcia
Jun 09, 2021 -

Lexus of Pembroke Pines responded

Jorge - Gracias por la reseña! Es excelente oír que tuvo una buena experiencia trabajando con Isidro y el equipo. Le deseamos muchas millas felices y esperamos volver a verle en Lexus of Pembroke Pines!

June 09, 2021

I was happy with the service with the exception dealership been really busy means longer waiting time . I have been with this dealership for past 8 years. Overall I am satisfied. More

by ABDULABID
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gustavo Palacio
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 14, 2021 -

Lexus of Pembroke Pines responded

Thank you for this review. We strive to deliver efficient and accommodating service, and I am sorry to hear that your visit took longer than we had anticipated. I assure you that we will use this feedback to improve our practices in the future. If there is anything more I can do to assist you, please do not hesitate to give me a call. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

June 09, 2021

Great service and as promised. Jeffrey was my Service Advisor and was very helpful and professional. On time delivery was great. There seems to be an issue with Lexus batteries, or at least with my ve More

by lmcastro33014
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeffrey
Jun 14, 2021 -

Lexus of Pembroke Pines responded

Thank you for the review. While we are glad to hear that you had a successful experience working with Jeffrey, it is disappointing that you are having trouble with your car battery. We want our guests to get the most out of their vehicles, and I would be happy to speak with you to see that this feedback has been fully addressed. If you are interested in having that conversation, please do not hesitate to give me a call. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

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