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Lexus of Pembroke Pines
Pembroke Pines, FL
16,695 Reviews
All of the employees of Lexus of Pembroke Pines share a common goal of providing the highest level of customer service possible for each and everyone of our clients. For this reason, we have been recognized as Lexus Elite for 14 years running!
Lexus of Pembroke Pines is in the top 5 volume Lexus stores in the world; with an extensive inventory availible so you can drive home in the exact car of your dreams today. Come see why Lexus of Pembroke Pines IS South Floirda's premier luxury vehicle destination.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday 10:00 AM - 4:00 PM
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday 10:00 AM - 4:00 PM
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Showing 16,695 reviews
December 23, 2020
I was completely satisfied with my service experience. Isidro Garcia was polite, professional and helpful. The pick-up service provided by this dealership saved me a lot of time and stress. Isidro Garcia was polite, professional and helpful. The pick-up service provided by this dealership saved me a lot of time and stress. More
by MARTY_WILLIAMS
Verified CustomerEmployees Worked With
Isidro Garcia
December 23, 2020
It is always a pleasure to take my car in for service. My service rep Jose A. is always attentive and answers every question professionally. Highly recommend. A+++++ service rep Jose A. is always attentive and answers every question professionally. Highly recommend. A+++++ More
by violetmcdermott
December 23, 2020
My biggest concern about this dealership is the lack of communication. The final bill had a note that I turned down the notification that I needed windshield wipers, when, in reality, I was never told I ne communication. The final bill had a note that I turned down the notification that I needed windshield wipers, when, in reality, I was never told I needed them. Also, my service advisor never return my calls and, also, some of the settings have been changed and had not been re-Said to my specifications, so I had to make a trip back to get it set properly More
by JUDYB23
Employees Worked With
December 23, 2020
John is the BestThe Best best best best best best best John is the Best The Best best best best best best best A word minimum is ridiculous and may make me lower my rating if not changed John is the Best The Best best best best best best best A word minimum is ridiculous and may make me lower my rating if not changed More
by tcarballo119
Employees Worked With
Irv Smith
December 23, 2020
My appointment was 11:30. I was informed it would take 1 hour 45 mins to 2 hours. At 2 1/2 mark I looked for Jose and was unable to find him. No update given. I went to the cashier who informed me Jose w hour 45 mins to 2 hours. At 2 1/2 mark I looked for Jose and was unable to find him. No update given. I went to the cashier who informed me Jose was in his office, I informed her he was not. Manager was called who did not follow up. I finally found Jose at 2:05 and he had the paperwork in his hand Proceeded to waiting area. Car arrived with driver on his cell phone as he was driving my car. This was absolutely unacceptable to me. More
by DEANJOHNSON1962
Employees Worked With
Jose
December 23, 2020
It’s the only Lexus dealership I will visit. I live closer to Miami, but go the distance because myself and many others have had bad experiences at Lexus of N Miami. Jose Amaro is so accommodating and closer to Miami, but go the distance because myself and many others have had bad experiences at Lexus of N Miami. Jose Amaro is so accommodating and makes it worth my while to make the longer trip to have my car serviced. More
by Janie Bloss
Employees Worked With
Jose Amaro , Frank Guerrero
December 23, 2020
I Leased a 2020 Lexus 250 UX Hybrid from Mike Banko in July and I wrote a Terrific Review but I don’t see it so I am writing Another. Mike brought a Demo UX to my home for my Partner and I to Test Dri July and I wrote a Terrific Review but I don’t see it so I am writing Another. Mike brought a Demo UX to my home for my Partner and I to Test Drive and we Loved it. I did ALL NEGOTIATIONS via TEXT with Mike until he found the vehicle I wanted with all the bells and whistles and I then gave him my VIN of trade in and he gave me a Great Price via Text. The Easiest Car Leasing experience Ever !!! Mike Banko is the Best, he’s young, smart and extremely Motivated! I will ONLY Deal with Mike and if he leaves Pembroke Lexus I will follow him. Donnie Lawhon & Adam Sagan More
by Donnie & Adam
Employees Worked With
December 23, 2020
Jose from service is very professional and very Jose from service is very professional and very knowledgeable. Jose goes the extra-mile for his clients. The wash team did a great job, my car was cl Jose from service is very professional and very knowledgeable. Jose goes the extra-mile for his clients. The wash team did a great job, my car was cleaned. More
by OZZIE3
Employees Worked With
Other Employees :
Jose from service. I give 5 stars., REINALDO ENRIQUE RIVERA RAMOS
