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Lexus of Pembroke Pines

Pembroke Pines, FL

4.6
17,996 Reviews
All of the employees of Lexus of Pembroke Pines share a common goal of providing the highest level of customer service possible for each and everyone of our clients. For this reason, we have been recognized as Lexus Elite for 14 years running! Lexus of Pembroke Pines is in the top 5 volume Lexus stores in the world; with an extensive inventory availible so you can drive home in the exact car of your dreams today. Come see why Lexus of Pembroke Pines IS South Floirda's premier luxury vehicle destination.
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16150 Pines Boulevard

Pembroke Pines, FL

33027

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Showing 17,996 reviews

February 02, 2021

Jermey always does an amazing job when it comes to getting my car serviced. He had all the paper work and loaner ready to go when I arrive. Very open to any questions I may have and all of my service More

by Shoania
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 02, 2021 -

Lexus of Pembroke Pines responded

Shoania, it was so kind of you to share your five-star experience! Thank you for giving Lexus of Pembroke Pines your business and taking the time to highlight Jeremy's attentive service. We hope to have the opportunity to work with you again down the road!

February 02, 2021

Fun, clean and always very professional and cordial staff. Comfortable waiting areas and food and drinks available. On time and speedy service. Time passed in a jiffy. Always job well done. More

by lsramsay63
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Mankin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gustavo Palacio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Hoglievina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jose
Feb 02, 2021 -

Lexus of Pembroke Pines responded

We are thrilled to have made your service experience as easy and enjoyable as possible! Thank you for choosing Lexus of Pembroke Pines and leaving us aa five-star review. See you next time!

February 01, 2021

This was the Worse unprofessional degrading condescending experience I’ve ever had at Lexus. I will No longer be doing business with this location again. More

by T_WILLIAMS8610
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Fred Carey
1.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Llorens
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Yucel Genc
Feb 15, 2021 -

Lexus of Pembroke Pines responded

This is a concerning review to read, and it certainly doesn't sound like the exceptional service we pride ourselves on here. I would be more than willing to speak with you directly about what happened during your visit. Unfortunately, I am unable to find your contact information based on this review. Would you consider giving me a call? Thank you, Lynn Gonzales - Customer Relations Manager - 954-945-8581

February 01, 2021

Zee was great and friendly! I would use the dealership again in the future. Thanks for a great experience. You guys rock! Thanks again. Andrea More

by ACORSI0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zee Hanif
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : REINALDO ENRIQUE RIVERA RAMOS, Jean Carlo Correa
Feb 01, 2021 -

Lexus of Pembroke Pines responded

Andrea - Thank you for taking the time to review us! We appreciate your business and are happy to hear that you had such a fantastic experience working with Zee. Drive safely, and we hope to see you again at Lexus of Pembroke Pines!

February 01, 2021

My sales person Tom is always a pleasure to work with. He is very upfront and transparent with everything. And thank you Frank for working indirectly with my situation.. The dealership as a whole is great! More

by RACHABV
Recommend Dealer
Yes
Employees Worked With
Tom Abrahams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Yucel in Finance
Feb 01, 2021 -

Lexus of Pembroke Pines responded

It was so kind of you to share your feedback! We're thrilled to see that Tom and Frank were so accommodating during your visit to Lexus of Pembroke Pines and we look forward to working with you next time!

February 01, 2021

Great dealership friendly people, very helpful. The staff treated us very good. Everyone was friendly and they answered all of your questions. Very satisfied with everything. More

by urbano.dieppa50
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Mankin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Edgar Chaparro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jorge Leon, Warren Haynes
Feb 01, 2021 -

Lexus of Pembroke Pines responded

Customer satisfaction is our highest priority so this is wonderful feedback to see. Thank you so much for shopping with us at Lexus of Pembroke Pines! We hope that you enjoy your new vehicle.

February 01, 2021

Excellent! I was blown away when asked which loaner car I wanted. Amazing Extra extra extra extra extra extra extra extra a Ana a a a a More

by JULIOMORALES996
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I think his name was Sergio
Feb 01, 2021 -

Lexus of Pembroke Pines responded

Thanks for posting about your recent visit to Lexus of Pembroke Pines! We look forward to working with you the next time you bring your vehicle in for service!

February 01, 2021

Sale man were very honest and helpful did everything in their power to make sure that I get in a new lovely car I’m so grateful More

by RPGALLERIALLC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Kahuk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Duane Massa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Marsala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fred Carey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sal Kamal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Osiris Barcelo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mohammed I Yousuff, Alan Mehta, Brandon Budhai, Ed Salinas
Feb 01, 2021 -

Lexus of Pembroke Pines responded

Thank you so much for coming to Lexus of Pembroke Pines for your new vehicle! We are so happy to hear that you received helpful service from our team and drove home a satisfied customer. Hope to see you for your first oil change!

February 01, 2021

It was an awesome service but the outside of my Lexus car was not as clean as I was expecting the car to be thanks you More

by ARCHANAIS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Feb 02, 2021 -

Lexus of Pembroke Pines responded

Thank you for this review! We appreciate your business and are happy to hear that you had such a successful service experience working with us. We are always looking for ways to improve, and we appreciate you taking the time to share your feedback. Drive safely, and we hope to see you again at Lexus of Pembroke Pines!

January 31, 2021

Mike Banco was very professional and helpful. He is a credit to your organization. The supervisor and the person handled the paper work were also very helpful. More

by RRDEL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Banko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 01, 2021 -

Lexus of Pembroke Pines responded

It was so kind of you to share your feedback for our team member, Mike! We're thrilled to hear that he was such a pleasure to work with and we look forward to seeing you during your next visit to Lexus of Pembroke Pines!

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